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iPhone 6 constantly disconnecting from Audi MMI

My iPhone 6 constantly (and, it appears, randomly) disconnects from the MMI system in my 2013 A6. I updated the cable to the latest version (genuine Audi) to see if this solved the issue but it continues to do so. I didn't have the problem with my iPhone 5 which I never bothered to upgrade to iOS 8, so I suspect it's an iOS 8 problem. I've tried multiple ways of connecting, phone off, connect, then switch on. Phone on, connect, MMI on etc. etc. to no avail. My current suspicion is it may be a charging issue as my phone was 100% charged this morning when I plugged it in, and everything worked fine but when I plugged in this evening (circa 45% charged) the constant disconnecting occurred again. It will connect, play a few seconds/minutes of a track, disconnect and then the process repeats.

iPhone 6, iOS 8.1

Posted on Oct 28, 2014 11:23 AM

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Posted on Dec 6, 2014 12:35 PM

The "AL" cable with a yellow ring on one end does not work. The phone needs to be near fully charged for it to work properly.

Hopefully there is a firmware update abailable from Audi at my next service visit or Apple releases a update to fix this issue.


in the meantime, if you want your iPhone 6 to work in your audi using this new cable, make sure it's fully charged.....

65 replies

Mar 24, 2016 11:53 AM in response to MrB20VT

Hi,

I have the same issue with my A5 Sportback from 2014 since the very beginning With the iphone6. Since last week the iphone did not connect even for the typical couple of seconds. So I changed my cable today and explained tat I expect a final solution from Audi....Today my Audi deales promised to get further info from some specialists. At least today it was the very first time he told me, that he does not expect that it will work even with the new cable. However, unfortunately he was right... Not want I wanted to hear, but at least honest... I will now check the proposal with the extention and an Accu of more than 75%. If someone has another idea, would be great to share it here.

I Can´t believe that two premium high tech companies are not able to solve this issue...it´s a shame!

bye,

Thomas

Apr 22, 2016 9:00 AM in response to Lanz Bulldog

It certainly looks as though the phone needs to be +75% charged to avoid the issue. I've attached the latest cable ....AM directly and have used an extension cable with the same resulting 10 seconds of music before it cuts out and reconnects when under 75% Charge. Music and album covers are all visible for as long as mmi recognises the phone is attached. Audi garage did not have a clue. I'm not sure if the fault lies with Audi or Apple but either way it's ****** frustrating. Stumped on a fix.

Apr 27, 2016 1:23 PM in response to In The Sky

maybe the cable restricts the extra power that the iphone 6 can use while charging.

I first thought it might take too much power from mmi when charging so that the mmi cannot handle it anymore and thus drops the connection.

but the disconnect from mmi is not a iPhone6(plus)-only problem.

I even had this issue with my iPod touch. Never tested it with the iPhone again after the iPod worked.

Sep 24, 2016 4:52 PM in response to MrB20VT

Hallo at all,


i think i have found (with the help from the other Users here) the Problem..this problem exists for iPhone 6 and higher (6S etc.) because they need more power/electricity to charge as they oldest IPhones and the car disconnect the Phone! Many users at this online page and other Pages sayed that it is a charging Problem.. this is correct.. this helps for me (and i hope also for you guys):

1. i have buy an original Audi Adapter cabel (this depends on your car, ask an verified audi product seller which cabel suits for your audi, f.e exists Black adapter cabel for your Audi Multi Media interface with yellow, green or white rings. I will post some cabel to see them)

2. i have buy an 1meter cabel that will extends the original audi Adapter cabel (i will also post this cabel). this cabel must be a good one to can charge and also to can here music with this). with this cabel the iphone get less electricity and the Connection will remain. This is the cabel which i buy and it works for me

User uploaded file

https://www.amazon.de/gp/aw/d/B00W1QQ3DE/ref=ya_st_dp_summary

3. You shoud have at least one song on the iPhone App 'iTunes Match'. if you dont have it you will be not able to open other Apps (f.e Radio, Spotify etc.) and hear your music! If you dont have buy a song from iTunes, dont worry.. Open your iTunes on your Computer connect your iPhone and drag and drop a Song (mp3) from your pc to your iTunes and them synchronise your iPhone with this song. So you shoud have now a song in your iPhone iTunes Match..

4. Thats helps for me and now i can here my music.. Sorry for my bad english


User uploaded file




User uploaded file




User uploaded file

Nov 22, 2016 11:55 AM in response to MrB20VT

I've just started getting this problem in the last two weeks.


I have the yellow collar adapter in my 2012 A6 which up to about 2 weeks ago worked fine either direct into my iPhone 6S Plus or via the extension lead shown a few posts up.


But now I'm getting random disconnections. It doesn't seem to be any difference what the charge level is on my phone. I'm running iOS 10.1.1.


Can't remember when the latest version of iOS came out. If it was a couple of weeks ago, then maybe Apple has broken something?

iPhone 6 constantly disconnecting from Audi MMI

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