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iPad Air 2 touch sensitivity problems

I purchased and iPad Air 2 two days ago. I noticed the screen had sensitivity problems around the outer edges which were apparent when trying to use the keyboard. Keys such as "Q," the microphone button and then pressing "done" as well as the character keyboard button and switching between various keyboards, etc. where not responding well to touch. I exchanged it for another one the next day, brought it home and it exhibited the same problems. Brought the second one back the store and the two sales associates noted the same thing only they had not come across this before. They brought out another one which I tried at the store and it had the same unresponsive key problems. Each iPad exhibited different degrees of this problem. Bouncing between keys "q" "a" "z" in rapid succession or trying to select the different character keyboards at the very bottom of the screen made the problem. Sometimes trying to compose an email or deleting one using the icons at the top of the screen exited the same problems. That was three iPad Air 2's. Several demo units exhibited the same problem while several others did not. Is this a defective manufacturing issue or a potential design flaw associated with the new laminated layers of screen?

iPad Air 2 Wi-Fi, iOS 8.1, 64 gb both silver and gold models

Posted on Oct 28, 2014 6:21 PM

Reply
88 replies

Jul 31, 2015 9:26 PM in response to teckguy45

Nothing to do with 3rd party chargers. This has been proven to not be the main cause of these problems. I for one have used only apple chargers and cables and still have the issue. It comes and goes. One thing I noticed tonight. When the keyboard started acting up I switched to swift key keyboard and it did not act up again. May be just a coincidence though. Also, I am running iOS 9 so it is probably not iOS related. It does happen on 8.4 also. I may try different outlets etc just to see if it is an interference issue.

Aug 1, 2015 3:49 AM in response to Mks31

#rd party chargers are the main cause of the issue. But I've also read of issues when the Apple charger is plugged into specific outlets. Again some type of electro magnetic interference. I've not had any issues in my house but I've also only used a charger outside my home a few times and not encountered a problem. But there have been enough posts from others that certain outlets will cause an issue.


When that type of interference is encountered my iPhone 6 also exhibits the same issue but so far only when I've used a 3rd party charger.

Aug 25, 2015 1:52 PM in response to teckguy45

I'd like to note that I experienced the problem with an iPad Air (current/2nd edition) that was set up out-of-the-box as new then later restored from a 1st edition iPad air backup. I struggled with it for a week, never once (for example) being able to enter my Apple ID password on the first try. A Reset All was successful in clearing up the problem for me. It's been 3 days now and all is well.

Nov 12, 2015 6:53 PM in response to teckguy45

I started experiencing this same problem. I thought it was tied to the iOS9 update and using the iPad Air 2 more often, while attached to power.


Movies through Videos, Flixter, or Amazon would freeze for no reason. Graphics would artifact in movie intros until it cleared up. Trying to reply in Messages or use the keyboard to edit Notes was impossible, and easy to replicate. Opening Notes...


Itwwooould cme outtt likethis


and it would take me 30 seconds to type that out.


Unplug it from the Apple supplied power adapter and cable, it works perfectly. I've worked with touch screen devices that pick up conductive interference and it seems like that is exactly what is happening here despite plugging in to four different locations (home, airplane, hotel, remote office).

Thankfully reset settings was not required, nor was a factory wipe and reload. Great job guys!

Dec 16, 2015 7:31 PM in response to gs32

Screen Sensitivity...


After reading your response here, I decided to do a simple little experiment on my air2


Amazon 6' cable swapped with both chargers

10 repeated strokes, and hit return key


NO CHARGER PLUGGED IN


Qqqqqqqqqqq

Wwwwwwwwww

Eeeeeeeeee

Rrrrrrrrrr

Tttttttttt

Yyyyyyyyyy

Uuuuuuuuuu

Iiiiiiiiii

Oooooooooo

Pppppppppp

Llllllllll

Kkkkkkkkkk

Jjjjjjjjjj

Hhhhhhhhhh

Gggggggggg

Ffffffffff

Dddddddddd

Ssssssssss

Aaaaaaaaaa

Zzzzzzzzzz

Xxxxxxxxxx

Cccccccccc

Vvvvvvvvvv

Bbbbbbbbbb

Nnnnnnnnnn

Mmmmmmmmmm

,,,,,,,,,,

...........

Charger Apple 12W model A1401

plugged in

Qatar

Wwwwww



Eeeeeees

Rrrrrrrrttttttttt

YyyyyyuuuuuUuuuu

Iiiiiiiippppppp

Aaa

Sssssdddddddd

Ffff

Ggggggg

Hhhhhh

Jjjjjjjjj

Kkkkkkkk



Llllzzzzzzzzz

Xxxxxx



Ccd



Ccd

Vivkie

Vvvbbbbbbbbbbb

Nnnnnnnnmmmm,,,,,,



...

UNPLUGGED-NO CHARGER

QQQQQQQQQQ

WWWWWWWWWW

EEEEEEEEEE

RRRRRRRRRR

TTTTTTTTTTT

YYYYYYYYYY

UUUUUUUUUU

IIIIIIIIII

OOOOOOOOOO

PPPPPPPPPP

....ETC, ETC


10W mod A1357

QQQQQ

WWWWWWWWWWWEEEEEEE

RRRRRRRTTTTTTTT

YYYYYY

UUUUU

IIIIIIIIIOOOOOPPPPP...


UNPLUGGED CHARGER

QQQQQQQQQQ

WWWWWWWWWW

EEEEEEEEEE

RRRRRRRRRR

TTTTTTTTTT

YYYYYYYYYY

UUUUUUUUUU

IIIIIIIIII

OOOOOOOOOO

PPPPPPPPPP


Apple lightening cable ~3' same previous 12 charger

qqqqqqqqqqq

wwwwwwwwwww

EEeeeeeeee

rrrrrrrrrrr

tttttttttt

yyyyyyyyyy

uuuuuuuuuu

iiiiiiiiii

oooooooooo

pppppppppp

EEeeeeeeeee

eeeeeeeeeee


N0 Cable or Charger connected to the iPad air2

qqqqqqqqqqqq

wwwwwwwwwww

eeeeeeeeee

rrrrrrrrrr

tttttttttt

yyyyyyyyyyy

uuuuuuuuuu

iiiiiiiiii

oooooooooo

ppppppppppp


12W - SM 6'. AMAZN CBLE

qqqqqq

wwwwwwweee

eerrrrrrttttyyyyyyyuuuuuuuuuu



iinteresting, huh?


You decide


chas

Dec 16, 2015 8:07 PM in response to Hesynergy

DDid further experiments....thus editing again....APPLE WOULD NOT let me save the third edit...so sorry for the redundancy


Screen Sensitivity...


After reading your response here, I decided to do a simple little experiment on my air2


Amazon USB to Lightening connector 6' cable INSULATION SEPARATED FROM BODY OF LIGHTENING CONNECTOR SIDE

swapped with both chargers

10 repeated strokes, and hit return key


NO CHARGER PLUGGED IN


Qqqqqqqqqqq

Wwwwwwwwww

Eeeeeeeeee

Rrrrrrrrrr

Tttttttttt

Yyyyyyyyyy

Uuuuuuuuuu

Iiiiiiiiii

Oooooooooo

Pppppppppp

Llllllllll

Kkkkkkkkkk

Jjjjjjjjjj

Hhhhhhhhhh

Gggggggggg

Ffffffffff

Dddddddddd

Ssssssssss

Aaaaaaaaaa

Zzzzzzzzzz

Xxxxxxxxxx

Cccccccccc

Vvvvvvvvvv

Bbbbbbbbbb

Nnnnnnnnnn

Mmmmmmmmmm

,,,,,,,,,,

...........

Charger Apple 12W model A1401

plugged in

Qatar

Wwwwww



Eeeeeees

Rrrrrrrrttttttttt

YyyyyyuuuuuUuuuu

Iiiiiiiippppppp

Aaa

Sssssdddddddd

Ffff

Ggggggg

Hhhhhh

Jjjjjjjjj

Kkkkkkkk



Llllzzzzzzzzz

Xxxxxx



Ccd



Ccd

Vivkie

Vvvbbbbbbbbbbb

Nnnnnnnnmmmm,,,,,,



...

UNPLUGGED-NO CHARGER

QQQQQQQQQQ

WWWWWWWWWW

EEEEEEEEEE

RRRRRRRRRR

TTTTTTTTTTT

YYYYYYYYYY

UUUUUUUUUU

IIIIIIIIII

OOOOOOOOOO

PPPPPPPPPP

....ETC, ETC


10W mod A1357

QQQQQ

WWWWWWWWWWWEEEEEEE

RRRRRRRTTTTTTTT

YYYYYY

UUUUU

IIIIIIIIIOOOOOPPPPP...


UNPLUGGED CHARGER

QQQQQQQQQQ

WWWWWWWWWW

EEEEEEEEEE

RRRRRRRRRR

TTTTTTTTTT

YYYYYYYYYY

UUUUUUUUUU

IIIIIIIIII

OOOOOOOOOO

PPPPPPPPPP


Apple lightening cable ~3' same previous 12W charger

qqqqqqqqqqq

wwwwwwwwwww

EEeeeeeeee

rrrrrrrrrrr

tttttttttt

yyyyyyyyyy

uuuuuuuuuu

iiiiiiiiii

oooooooooo

pppppppppp

EEeeeeeeeee

eeeeeeeeeee


N0 Cable or Charger connected to the iPad air2

qqqqqqqqqqqq

wwwwwwwwwww

eeeeeeeeee

rrrrrrrrrr

tttttttttt

yyyyyyyyyyy

uuuuuuuuuu

iiiiiiiiii

oooooooooo

ppppppppppp


12W - SM 6'. AMAZN CBLE

qqqqqq

wwwwwwweee

eerrrrrrttttyyyyyyyuuuuuuuuuu


12W New(er?) UN frayed and APPEARS to be in good shape 6' Amazon USB to Lightening connector


qqqqqqqqqq

wwwww


eeeerrrrrrrttttttttttt

yyyyyyyyy

uuuuuuuiiiiii

oooooopppppppp


turneale ovee (typing this unplugged..."turned cable over")

111

wwwwwww

eeeeeeee

rrrrrtttttttyyyyy

uuuuuuuuiiiiiiii

oooooo

ppppp


UNPLUGGED AGAIN


QQQQQQQQQQQ

WWWWWWWWWW

EEEEEEEEEE

RRRRRRRRRR

TTTTTTTTTT

YYYYYYYYYY

UUUUUUUUUU

IIIIIIIIII

OOOOOOOOOO

PPPPPPPPPP


iinteresting, huh?


You decide


chas

Oct 5, 2016 8:59 PM in response to nj.kyle

Thanks for solving this frustrating problem for me! It's been driving me crazy! And, I tested the 3rd party charger against the Apple charger and it works exactly as you described! Although I can't see why charging the device while typing would trigger the keyboard from responding to input...very weird! While charging and typing, my iPad Air 2 would consistently fail to recognize the first letter of every word I typed and would also LAG horribl, sometimes so bad I'd finish an entire sentence before it would suddenly attempt to catch up, of course WITHOUT the first letter of the first word...

iPad Air 2 touch sensitivity problems

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