iPad Air 2 freezes from time to time

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Level 1

36 points

iPad Air 2 freezes from time to time

I had an iPad Air (1) for a year or so .... it never froze up. I moved to a new iPad Air 2 when it came out. It freezes up from time to time. Maybe a couple times a day, then I might go day or so when it doesn't freeze, and then it will do it again. The screen just freezes. I have to reboot it each time it does this. And there's no discernible pattern to what might be triggering it. It can happen in any app, or when I tap on any app.

I know I can try doing a restore (I'd rather not... I really hate doing that... takes forever). I'll do a restore if this becomes a real problem. It's interesting that for the year I owned the iPad Air (1), it NEVER froze -- it was rock solid. In the couple weeks I've had the iPad Air 2, it's freezed up on me probably about 10 times. I'm hoping that perhaps an update will address this (unless, of course, I have a lemon).

I'm wondering if any one else has encountered this. Thanks....

Posted on Oct 29, 2014 10:43 AM

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Answer 1

Best reply

JBilderbeek

Level 1

19 points

Oct 31, 2014 3:11 PM in response to BrianNW

Same problem here, just had it for the second time since I have it.

never had it with my iPad 3....

is it 'just' an ios8 bug or a hardware problem?

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Answer 2

Triptoph

Level 1

24 points

Nov 2, 2014 5:19 PM in response to JBilderbeek

I'm also experiencing this issue. It has frozen twice now in a way that my iPad 4 never did: completely freezes, requiring a reboot before it will respond again. Once on the main app screen, once shortly after launching Hearthstone. Not a good start.

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Answer 3

Denmar24

Level 1

4 points

Nov 2, 2014 5:25 PM in response to BrianNW

I am experiencing the same issue.

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Answer 4

Simon50p

Level 1

5 points

Nov 3, 2014 1:47 PM in response to BrianNW

Same issue here. Have had it since Oct 24th and its happened about 4 or 5 times. No pattern or sequence of events just completely freezes. Only fix is to reboot using Home button and power switch. Hopefully the freeze is captured in the logs and sent to Apple (if you've allowed this in the settings) and Apple are aware of the issue. I've seen a few posts on various forums with similar problem and even a Youtube video showing the exact same problem.

I hope it can be fixed with a software update !

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Answer 5

Nov 3, 2014 6:48 PM in response to Simon50p

I'm also experiencing this since I got my iPad Air 2 on Thursday evening. This is extremely disappointing. :-/

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Answer 6

Nov 4, 2014 1:40 AM in response to BrianNW

i have it also..happens at least once a day..no reason..have to reboot. ipad air never froze ..ever.. very annoying and i am not

going to re boot every day. i would rather switch to a different tablet

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Answer 7

wboevink

Level 1

0 points

Nov 4, 2014 4:14 AM in response to BrianNW

I'm experiencing the same freezes, previously owned an ipad 2 which never froze.

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Answer 8

Triptoph

Level 1

24 points

Nov 4, 2014 10:58 AM in response to BrianNW

How many of you are also using the 128GB model?

If most of us are, perhaps it is related to this issue reported on iPhones with 128GB:

http://www.macrumors.com/2014/11/04/iphone-6-128-crashing-boot-loops/

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Answer 9

sshammas

Level 1

0 points

Nov 4, 2014 11:07 AM in response to BrianNW

MMine has been happening since I downloaded IOS 8. Freezes all the time, typing is delayed by a few words at a time and shuts down arbitrarily. Anyone have an answer?

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Answer 10

Simon50p

Level 1

5 points

Nov 4, 2014 11:15 AM in response to Triptoph

Yes, mine is 128gb. After speaking to Apple support yesterday, they advised me that the logs are suggesting a problem with the Touch interface ?

The advice was to restore using iTunes, which I'm just doing now and will see if it makes any difference.

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Answer 11

BrianNW Author

Level 1

36 points

Nov 4, 2014 11:59 AM in response to Simon50p

My iPad Air 2 is 64G WiFi model. I was wondering if Touch ID might have something to do with it. It's a very intermittent problem for me. It's not to the point where I'll do a restore. And Apple support always recommends a restore -- I truly hate restoring.... great way to kill an entire evening. In my experience, it rarely helps. If there's an underlying software or hardware problem -- and I hope this is a software problem -- then I can't see how a restore will help. A software update would.

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Answer 12

sshammas

Level 1

0 points

Nov 4, 2014 12:00 PM in response to Simon50p

which I did already with no better results. Don't know what to do anymore. Wish I was back with IOS 7

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Answer 13

Paxa

Level 1

0 points

Nov 5, 2014 8:19 PM in response to BrianNW

I Just got an iPad air 2 last week - 64gb cellular model - worked fine until just now, froze twice so far, once in mail and once in safari. Did a hard reset - holding power/home buttons together,working again now. Had an iPad air before for a while and never had this problem, hope it's not something to do with the hardware!

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Answer 14

wintcade

Level 1

4 points

Nov 5, 2014 9:32 PM in response to BrianNW

I'm having the same experience. I moved from a iPad 3 (no issues with freezes) to a iPad Air2 64GB WiFi & Sim last week. 3 freezes until now (Home Screen / Mail-App).

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Answer 15

Nov 5, 2014 10:27 PM in response to BrianNW

Hi, what's the version of iOS 8 your iPad Air 2 has? If there is a update for the iOS, I think you need to do the update. I know that some iPad Air 2 are running the lower version of iOS 8 which cause the sudden frozen issue. After updating to the latest iOS 8.1.0, the frozen problem fixed. And of course, apps on your iPad Air should be updated as well.

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