Level 1

36 points

iPad Air 2 freezes from time to time

I had an iPad Air (1) for a year or so .... it never froze up. I moved to a new iPad Air 2 when it came out. It freezes up from time to time. Maybe a couple times a day, then I might go day or so when it doesn't freeze, and then it will do it again. The screen just freezes. I have to reboot it each time it does this. And there's no discernible pattern to what might be triggering it. It can happen in any app, or when I tap on any app.

I know I can try doing a restore (I'd rather not... I really hate doing that... takes forever). I'll do a restore if this becomes a real problem. It's interesting that for the year I owned the iPad Air (1), it NEVER froze -- it was rock solid. In the couple weeks I've had the iPad Air 2, it's freezed up on me probably about 10 times. I'm hoping that perhaps an update will address this (unless, of course, I have a lemon).

I'm wondering if any one else has encountered this. Thanks....

Posted on Oct 29, 2014 10:43 AM

86 replies

bobbiec

Level 1

8 points

Dec 17, 2014 10:49 AM in response to BrianNW

My iPad froze and them went to the black screen. I can not get it to power up again (with a full charge). Can you tell me how to do a "hard restart" so that i can try this. Thank you

Ipad Air 2 64 GB silver

Dec 17, 2014 6:27 PM in response to bobbiec

bobbiec,

you just need to hold both power and home buttons for about 10 seconds.

Dec 17, 2014 8:44 PM in response to TsquaredTina

As I posted last weekend, my iPad Air 2 froze within a day of updating from 8.1.1 to 8.1.2

i performed a RESTORE on my iPad Sunday morning, which took hours, but haven't had a single issue since restoring it via iTunes.

Mi30

Level 1

0 points

Dec 27, 2014 5:55 AM in response to BrianNW

Mine air 2 64 cellular also keeps freezing. So disappointed. I came from sluggish android to crashing ios. Should have stayed...

Jan 15, 2015 8:27 PM in response to BrianNW

I Have an iPad air 2 wifi 64GB.

It was crashing to the apple logo. On safari and sometimes other apps.

After a few few weeks I can now confirm that iOS 8.1.2 fixes all crashes. My iPad has been perfectly solid for weeks, constantly on safari and the update has no effect on battery life. I still get between 12-18hours usage and 2-4 days standby.

It is perfect now. I won't update anymore.

BTW, my updates are always done through iTunes, never wifi. So I downloaded the entire 2GB update and let it reinstall the whole thing. My iPad Air 2 came installed with 8.1.

Jan 28, 2015 6:43 AM in response to BrianNW

HI, I had the dreaded black screen appear last night. I was in the middle of gmail, it froze and went black. I tried to reboot with just the power button. No response. I tried the hard reboot with power and home button. No response. I put my iPad Air 2 (which I've had since 31 Oct 14) on the charger and let it sit for about 30 mins. I tried the power button. No response. The hard reboot started something...it went immediately to a black screen with lower case "ls" , a few seconds later Siri typed that it was not available. I turned it off again since the buttons would not respond. FINALLY, after another 15 mins, the Apple logo came up, THEN the update reminder.

This morning, the keyboard is having issues and trying to type this message has been frustrating. Keyboard is freezing intermittently.

I am running 8.1.3

It's not looking very good.

Joeywaid

Level 1

0 points

Jan 30, 2015 3:37 PM in response to jujubee_527

I Have a the air 2 128gig that also keeps locking up randomly, I too have to do a hard reset. I also have the latest update. There has got to be a better answer than dump it then reload days worth of music. Some one at apple please help. I have 8.1.3 loaded..

gene_mo

Level 1

4 points

Feb 4, 2015 1:52 PM in response to Joeywaid

Same issue. Black screen but hold down home button and Siri responds so ipad is still alive. Other times video will be playing and screen freezes but audio keeps playing. Other times display freezes when using keyboard. Restore to new ipad this weekend with new OS update, problem still there.

M1ckkey

Level 1

0 points

Mar 12, 2015 6:35 PM in response to BrianNW

I've had my iPad air 2 for less than a week and I'm having issues with wifi (slowness / no connection), apps are continually crashing, etc. I'm so disappointed! I'm thinking about returning it and getting the iPad Air 1. I'm scared to wait around hoping for a fix. The last update did nothing for my issues.

KLKPhoto

Level 1

0 points

Mar 18, 2015 10:39 PM in response to BrianNW

On my Ipad Air 2, running OS 8.1.1 since December 2014. No lock ups or freezes. Tonight, 3/18/15 upgraded to OS 8.1.2. Locked up within the hour. Required a POWER + HOME reset to get it started again.

Apple, get your act together. This does not make for happy customers.

Chemal55

Level 1

0 points

Mar 20, 2015 3:33 AM in response to KLKPhoto

I've gone through 2 iPad air 2's and just returned the 2nd one today. Very disappointed that it seems this is a chronic problem. The telephone apple support person, though very diligent in going through hours of software fixes, including a restore, didn't seem to think there was a widespread problem. I hadn't checked here until today to see that this it wasn't just me having the problem. It is an annoying malfunction & left me wondering if it will get worse over time instead of better. Maybe they'll figure out what's wrong & fix it, I'll wait till they do to get another one. Are you going to return it? I'm going to follow your post to see if you are happy in the future if you aren't. Luckily I'm not stuck with a lemon iPad. I'm another unhappy customer.

Mar 21, 2015 11:10 AM in response to Chemal55

Today, something new...

iPad Air2 froze, flashed a completely BLUE screen and rebooted with a dim Apple logo. After 2 minutes Apple logo brightened, BUT what the heck?!!!

This frustration is getting ridiculous.

Apple? Is anyone listening? Or are you too busy trying to roll out the Apple Watch???!!!

Mar 22, 2015 4:51 AM in response to jujubee_527

I'm running iOS 8.3 & this morning the screen froze in Gmail and went black. I've touched the home button and Siri starts "I'm sorry I missed that" from a black screen. The power button isn't working either. I'm waiting to see how long it takes for my iPad Air2 to respon, this time! SO FRUSTRATING!!!

Mar 22, 2015 6:50 AM in response to jujubee_527

Sorry, IOS 8.2, wishful,thinking to have an upfate of 8.3!

CaroleMc

Level 1

4 points

Mar 24, 2015 3:58 PM in response to jujubee_527

Have the freeze up problem as well. 128 gigs. latest iOS software. Seems to be happening more lately.

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iPad Air 2 freezes from time to time