Mail: Organize By Conversation - wrong emails

I'm finding in Yosemite Mail that the "Organize By Conversation" view is useless because it is grouping together unrelated emails. I can have two separate threads of email discussion - featuring unconnected contributors - but Mail elects to combine them into a single conversation thread.


How can I stop it doing this?

Posted on Oct 31, 2014 12:08 PM

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Posted on Oct 9, 2017 8:19 AM

Has anyone continued having this problem despite switching Mail software?


My mail is grouped 100% correctly online on Google Mail.

However on all email apps it was mixing up my mail.
I started on Spark then moved to another 3rd party Mail app, then tried Apple's own, and this issue was still there.


It led me to look at what is the constant between all the software. I nailed it down to the system clock.


My system is grouping messages incorrectly because I run my system clock +12mins fast (sounds silly but its beneficial to me to feel like Im constantly late...). So the system time doesnt match the 'real' international time, and it creates a weird vortex of mixing up groupings and email trails in incoming and sent messages on all of the applications.


Reverting my system clock to the 'set time and date automatically' setting resolved the issue across all software.


Hope that helps someone out. Was driving me crazy.

195 replies

Jul 20, 2015 8:05 AM in response to David Hensley1

It's years since the beginning of this thread yet no resolution, thanks apple. Yet another display of how much they care about their customers or quality control for that matter.


This is NOT a little bug, this makes mac mail completely UNUSABLE for anyone using it for work or anything else where efficiency is required. It looks like mail is yet another doomed apple software.

Jul 20, 2015 8:55 AM in response to mjbmowgli

I had this problem and it drove me crazy. But one of the Yosemite updates seemed to have fixed that. I have not noticed conversations being grouped with the wrong correspondents in more than a couple of months now. Perhaps some miss-grouping is still taking place, but if so I have not noticed it, whereas it was a constant problem a while ago. Perhaps if you rebuilt your mailbox(s) that might help. Another option assuming that you're using IMAP connections is to remove the accounts and add them again to the Mail app (I ran the rebuilt option a couple of times before, but did not try removing and re-adding the IMAP accounts). I had seriously considered replacing the Mail app with another like app, but I'm now glad I held off since I'm no longer experiencing any problems with getting wrong emails when organizing by conversation.

Aug 22, 2015 4:49 PM in response to Richard Carr

I have the same problem too. As others noted, unchecking the related messages option fixes the problem but it's annoying because seeing truly related messages together is a nice option. This needs to be fixed.


The problem seems to be related to "Subject" field. I found that I have unrelated messages grouped into a conversation, even though the To, or CC fields have completely different people on them. However, the Subject line was the same. In this case it was a simple Hello. somehow the bone heads at Cupertino mother ship thing that every message that says Hello in the subject line should be grouped together...

Oct 12, 2015 5:15 AM in response to Zaratzi

Dear Zaratzi, I believe this is NOT the problem so many before have experienced here. The issue is that COMPLETELY unrelated emails are bundled together, they also don’t have the same subject.


I cannot believe that this problem has not been fixed by Apple over the course of almost a year (I first experienced this even since 1 1/2 years ago). Is there really no other way than changing email client?! How shameful is that!


I have found this in another forum - unfortunately in German: http://www.mactechnews.de/forum/discussion/Mail-vermischt-meine-Mails-Was-kann-i ch-machen--286435.html It basically says that newly indicating the emails helps.

However, this refers to older versions of Mail and OS. I tried, but could not find a folder "Library/Mail" at all. Also, the command line in Terminal produced an error message.

If I enter "newly indicate mails" in Apple Mail help, it ironically shows me an information that indicating mails can be necessary sometimes, but there is no information at all how to do this.


Any ideas how to adapt this (promising) hint to the current Mail and OS? Thanks!

Dec 8, 2015 8:55 AM in response to Richard Carr

I am also having this problem. I am mailing a Dr with private information and at the end of one of her replies to me I found threaded mails from my dog walker! On my iphone the two mail names were grouped together, ie Joan and David, even though they don't go together. The only link is that both were mailing my mac address - their names, details, thread titles, content were all totally different.


This could be a serious issue - please can you let me know what is going on?


I now feel worried about putting anything in ANY mail!

May 12, 2016 11:15 AM in response to Goldfrog

I wanted to post the following solution that seemed to have helped my issue with this grouping problem!


Instead of linking my Gmail account with Airmail using the Gmail setup, I used the IMAP setup instead. I still have "Use Conversations" preference enabled. For whatever reason, this seemed to fix the issue of non-related emails being grouped together simply because the Subject was the same (even though I had the "Group by Subject" preference unchecked.


Not sure if this will be helpful for anyone but thought I'd post how I was able to fix it!

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Mail: Organize By Conversation - wrong emails

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