Mail: Organize By Conversation - wrong emails

I too am having the same problem re: Unrelated convo grouping. I haven't bothered updating to latest beta, as I've seen it hasn't worked for others in this thread.

The only thing that helps me keep track of clients emails is to add them to VIPs. This way their emails are tagged and grouped to their names/email addresses rather than conversation groupings. Not ideal, but at least I can keep track of their emails.

Hope that helps.

p.s: wish apple would hurry up and sort this mess - very embarrassing for them! C'mon Apple!

Same issue as well... it's a pity to can't use Mail for my work's address.... I am start looking for other software and this is also twice a pity!
If someone find a solution please share with the community! 😟

Rebuilding seemed to work for about a week, but now it has reverted to mixing up all sorts of messages. Only "solution" for me was not to use Organise by Conversation. Hardly ideal.

What would be really useful is if Apple could acknowledge that this was a problem so we would at least know they were working on a fix - rather than just pinning our hopes on the possibility they are doing something about it.

That'll be the day - Apple don't like admitting ****.

Quite a few people have recommended Postbox (Mozilla based) which I am trialling in detail at the moment. For what it's worth, whilst I'm still using, I haven't found it to be a great alternative for the following reasons:

- difficulty setting up iCloud accounts and the developers seem to more or less wash their hands of this saying 'look on the net there's lots of complaints about iCloud with mozilla'

- quick but buggy performance with some mailboxes randomly showing only only a handful of recent emails - easily fixed by running in 'safe mode' - but why?

- huge difficulty getting up with gmail - took me about 4 hours - yet it has divorced Gmail compatibility apparently

- No support except pay per incident

- no dedicated forum - you have to try your luck with Mozilla forums. This is inexcusable.

- Finally (made me laugh) after a few days a thread appeared with a random selection of contacts in it, just what I'd hoped to rectify! A second version of confused threads has also appears where the correct people are in the conversation but the Sender and CC's get mixed up - so person A sent the mail to me with a CC to person B. When I reply it goes to person B and not the original sender

Room in the market for a bug free email solution. How Outlook these days?

I've just recently (finally) upgraded to a new MacBook Pro as of early February, and I plan on getting every last bit of value out of my AppleCare that I can. I don't think I used the previous AppleCare from my 2010 machine at all. I just got off the phone with a Senior Mail Specialist, and I'll provide my best synopsis [sorry that some of this is repetitive of this thread];

– "This is a known issue, and actively being investigated." The Senior Mail Specialist gentleman I spoke with had actually only encountered this issue just last week with another customer, so, if I'm looking at the bright side, at least it's getting more exposure. He requested if I was ok with him sending this issue "up the line," so of course I said yes, please.

– It's possible that this has some type of correlation to Gmail, as Apple began at 10.9 to try and adapt to the very unique system of mail organization that Gmail uses (labels and virtual mailboxes), because Gmail is so prominent. I do also have a Gmail account, so I can't say if that's why I'm also experiencing the problems that everyone else in this thread is having.

– One option you can try is to uncheck the Organize by Conversation option from the View dropdown menu in Mail.

– Another option you can try, in the same menu of the previous, is to Hide Related Messages.

– Another option (that I think has helped me, but it's only been about an hour) is to uncheck the "Include related messages" option (see below). Get there by Mail>Preferences>Viewing tab (third option from the bottom)

– And finally, another thing to try is to re-index your mail. Now this is the process of basically telling your computer to go back through every single message you have, in all of your mailboxes, and "repopulate the inventory," so to speak. The analogy he used on the phone was that this is similar to walking into a library and taking a totally new fresh inventory of every single item. That being said, it can take hours, even on a decked out machine. The first part of the process doesn't necessarily take so long, in which the messages on your computer are being accounted for, but the second automatic part is Mail communicating with each of the mail servers you may have (Gmail, third party, etc.), about each and every single piece of email, and that's where it gets to be time consuming. So doing this isn't bad at all (as long as you're very careful not to mess with any of the other files in your Library while doing it), just be prepared to walk away from your machine (or go to sleep yourself) for an extended amount of time. This is only on your machine, and doesn't effect any of the functionality of any of your email itself. If you happen to have a smartphone to work with in the meantime, there's that option.

- NOTE: Mail needs to be closed (quit out of completely) while you do this.

- NOTE: In your System Preferences, you need to disable your computer from going to sleep during this process.

So what you're doing is deleting the indexed files that your computer references for Mail (not deleting the emails themselves). In order to get to the index files, you have to go into your Library. In the most recent versions of Mac OS, the Library has been hidden because people messed with things that created bigger problems for themselves, and apparently the designers/engineers felt it was safer to hide this. In order to find your Library now, you need to have Finder activated. You can do this by simply clicking on the background of your desktop or click the blue and silver face in your dock

Once the Finder is active (which you'll see as Finder in the menu bar at the top left of your screen), scroll over to the Go menu. The drop down menu doesn't list Library by default.

If you hold down the option button while the Go drop down menu is open, you'll notice that Library appears. I can't take a screenshot for it, so you'll just have to try it and see. BUT, once you do see Library, follow the path of the image below to get to the folder of the items you need to (Library>Mail>V2>MailData);

In this folder, the three items you want to select are "Envelope Index," "Envelope Index-shm," and "Envelope Index-wal." Send all three to the trash, empty your trash, reopen mail, and...go to sleep? Or maybe finish a book? It's going to be a bit of time...

That's all I gathered from the whole conversation folks. I wish I had the Golden Answer, but alas, I do not. Waiting for a software update seems to be the only other option.

Best of luck!

Thank you for the great summary.

It is a little bit scary thought, because it looks like whoever told you this, seem not to be very familiar with this issue : none of the fixes actually works...

Well, we'll just hope for the best in some future release...

They were admittedly not "fixes," as he noted. I should have mentioned that. The bug/quirk is there, no doubt. All of what I mentioned were just the different options either offered up by the individual I spoke with, or what I had concluded myself. I only put it all together like that because I'm a visual person myself, and there's nothing more frustrating than reading about something that could help, and not being able make the connection to apply it.

At the end of the day, each person's organizational process is going to be different, so the options I offered are only worthy if they happen to help as a stop-gap. The bigger problem of this all is, unfortunately, not "fixable" at the known moment.

I just received a reply to the bug report I had submitted to Apple weeks ago. According to them, engineering has determined that this is NOT an issue--UNBELIEVABLE!

I sent them a screen clipping where one grouping of messages contained three separate conversations.

Their response follows. And yes, the Include Related Messages option is unchecked.

____________________________________________

Apple Developer Relations27-Feb-2015 03:34 PM

Engineering has determined that this issue behaves as intended based on the following information:

If you go to Preferences/Viewing and uncheck Include related messages, this should resolve this.

If you have questions regarding this resolution, please update your bug report with that information.

We are now closing this bug report.

I guess someone didn't understand your report.

You should reply with the original bug id mentioned earlier.

If they didn't understand what I reported, they can't read English. In my job, I have to describe highly technical issues to laymen, so I think I know a thing or two about explaining technical issues in a matter that can be understood even by non-Apple engineers. Perhaps, that's the problem, I spelled it out too simple for them...

You can't report on another's bug report. You have to create a new bug report and you can only access the bug reports you have submitted. Anyway, this thread is too long to figure out what bug id was submitted earlier to refer it to my post.

I've just moved over to a new imac and I have just discovered the joy of this bug and also another bug with mail to do with apostrophes. I hope that Apple fix this soon, I can't believe this thread goes back four months.

Thanks for your documentation and suggestions. I tried it but unfortunately it didn't work for me. Seems like this started happening for me after the most recent Yosemite update.

I'm having the same problem, though it is apparently not too widespread, just one clump of email threads so far (knock on wood).

Has anyone tried messing with the settings on Gmail? Just as an experiment, I tried unchecking the "show" boxes on the labels for Starred, Important, and Drafts. Then I turned off "organize by conversation," quit Mail, re-opened it, and turned "organize by conversation" back on. The wrong thread groupings were still there. But I'm wondering if there's some combination of organizational labels or folders between Gmail and Apple Mail that are disagreeing with one another.

In fact that may be why Apple is so slow in fixing this... some aspect of Gmail is making it difficult, and neither company wants to admit an error, instead passing it off on the other. I'm sure Google would say we'd have no problems if we'd just use their web-based mail client exclusively. (Personally I hate all of Gmails forced "organization" and wish they'd offer a stripped-down version for users of Mail or other clients.)