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Why does my iPhone 6 not show up in my computer when it's plugged in with the USB cable?

Hello

I have an Iphone 6 for about one week now. I would like to view my photos and movies on my laptop (windows 7). But I can't view them because it doesn't show up as a portable device in my computer. When I plug it in I do hear the sound as if any USB would make.


Does anyone know what's going on? Am I doing something wrong?

Thanks a lot!

iPhone 6, iOS 8.1

Posted on Nov 3, 2014 12:37 PM

Reply
121 replies

Aug 9, 2016 6:55 PM in response to tanveerpk309

This method works! Did the troubleshoot one before but did not work. Then I tried the suggestion above by opening Devices and Printer, right-clicked Apple Mobile USB Driver under Unspecified, then unplugged and plugged the phone while the right-click balloon is showing and voila, suddenly there's an additional item named Apple Iphone beside it. Right clicked it, clicked Explore, and all is good as new, even in My Computer it's showing up.


I really need to start thinking that computers are just not just mindless machines, but they also have "ups and downs" too and sometimes needed a little prod to get it back in line again hahaha thanks.

Aug 11, 2016 12:18 PM in response to AKA.AK

Are there any pictures in your "Photos" gallery? If not, then take a picture of anything. Unplug your iPhone from your PC and plug it back into the PC. You should see your device right there.


Your PC doesn't show your iPhone because there's nothing there that it can access (compatability) and it looks like there's a USB cable plugged in with nothing attached on the other end. The PC has access to pictures and videos; that's all.


Apple Support gave me no help with this and I scoured the Internet to figure this out and finally found someone on YouTube who'd discovered the answer. I really hope this helps.

Sep 4, 2016 8:04 AM in response to AKA.AK

When you open iTunes and go to the phone, at the bottom there is a selection X Automatically Sync when this iPhone is connected. Un-check this option and confirm you want to apply the settings. Close iTunes and then reconnect the phone. Windows should pop up and ask what you want to do when the phone is connected and you can select - Open in Explorer there.

Sep 4, 2016 8:37 AM in response to Machistmo

The Automatic Sync has nothing to do with an iPhone appearing in Windows Explorer. iPhones are not treated as storage devices except for the camera roll. If there are images in the camera roll the phone will appear in Windows Explorer; if there are no images then it will not, it will only appear in iTunes. And even when it appears all you can do is copy images from the camera roll to your computer.

Sep 4, 2016 8:46 AM in response to Lawrence Finch

This just worked for me - The device would not install properly or show in Explorer in Windows 10 to save my mortal soul.


Removing the sync automatically when connected and applying that option, closing iTunes and reconnecting the phone worked perfectly. After this point connecting the phone no longer resulted in iTunes opening automatically but rather Windows Prompt was restored asking what I wanted to do when the device was connected. You could probably set default behavior in Control Panel as well but this worked for me.


Don't know what to tell you. It worked and I posted it so that others might try it. That was exactly what I wanted to do - move images directly to a folder for editing purposes.

Sep 24, 2016 7:41 AM in response to AKA.AK

I had the same problem after an upgrade. Spent couple of hours with a tech from Apple support, the end result he told me that it was a Windows problem. Then I searched again and found in Wikipedia the end of my problems. Downloaded TechUtilities, paid $39, did a scan, fixed all errors, went to sleep, today the My Computer and iPhone were paired as they have always been. Cost me $39 to go to sleep and not waste time. I was able to download my pictures and movies. No problem. it fixed an error that is preventing the pairing. I was not about to go to another 2 hours with MicroSoft, NO! My time is money.

Sep 29, 2016 7:22 PM in response to beaker55

This problem plagued me for two weeks and I had tried EVERYTHING - until I found the simple answer on some obscure website. Here's the simplest solution yet! With your iPhone, open up the Camera app and take a picture or two. Make sure the phone is not plugged in when you take the picture(s). Next, connect your iPhone to your Windows computer, and it will immediately show up in the 'My Computer' window. After you plug your iPhone cable into the computer USB slot, launch iTunes and go to the Store tab in the upper left pull-down menu... click on "Authorize This Computer". Or you may also receive a message asking if you want to “Trust” this computer. When selected “Yes” or “OK” – your iOS device will now be detected.

Thank You very much! This worked for me! I really appreciate your help!!!

datgrt

Why does my iPhone 6 not show up in my computer when it's plugged in with the USB cable?

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