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dursp Author

Level 1

73 points

How can I get rid of a Congratulations-you-won.com-yourprize.com pop up window on my iPad? It wants me to answer ok but I'm afraid it is a virus.

How can I get rid of a Congratulations-you-won.com-yourprize.com pop up window in Safari on my iPad?

It wants me to click on OK but I'm afraid it is a virus or something.

It reads:

Your iPad has chosen as today's lucky winner.

You have won a brand new iPhone 6.

Act quickly, and confirm you are the owner of this iPad.

Then there is only an OK button for me to push.

Everything else on the screen is gray. I can't access anything else on Safari.

I tried pressing the home button and sleep button at the same time to do a reset but this did not take care of the problem.

Please help.

Thanks!

iPad, iOS 7.1.2

Posted on Nov 3, 2014 4:37 PM

Best reply

Diana.McCall

Level 7

21,273 points

Posted on Jun 30, 2017 3:31 PM

Hi Forensic Ornithologist. It may be staying in the FaceBook app, and just using the iOS webkit. If it is, then the FaceBook app may be managing the data. If it doesn't have a way of clearing its cache, you may have to uninstall the app to clear the data.

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141 replies

Dec 12, 2015 1:30 PM in response to lyndafromthornhill

Happened to me on eBay.ie. I rarely use my iPad for browsing only Autodesk. No other apps installed. When it happened I instantly closed Safari and reset browser settings. Still happening/redirecting so eventually had to reset the iPad. Didn't trust entering my password on the device (in fact I kept getting pop ups asking for my iCloud password) so I wiped it via FMI

Dec 12, 2015 1:38 PM in response to deggie

ppress the home button twice. you can then drag safari up and close it. then press the home button to return to the main screen. now you press an open safari and then hit the x to close the open window. you will have a few seconds to do this before the pop up screen opens again. but if you practise you get good at it.

Dec 20, 2015 1:38 AM in response to dursp

HI there, clear history and websire data is greyed out so I can't delete it... Any suggestions?

KInd regards.

Dec 28, 2015 7:57 AM in response to dursp

MY question is in reference to the App. How can I fix this in the Facebook App?

Dec 31, 2015 8:13 AM in response to dursp

Just started getting this issue today. I can solve it for a while using the 'clear history' method in settings but it eventually pops up again later. There must be a more permanent fix? Is there any malware/adware app I can use? The add is similar to the one here but from 'Facebook-rewards.re' .Really worried

Dec 31, 2015 8:35 AM in response to deirdre82

Stop visiting the sites that have adware tied to them.

Jan 1, 2016 2:53 AM in response to Allan Eckert

Thats very well and good but it's not like the websites announce 'hi I got adware/malware' and I don't visit anything dodgy.

Jan 1, 2016 3:30 AM in response to deirdre82

wwhen you are just surfing use private mode it protects you better. you will not have things added to you history or website data. also go to safari and open your advanced section and look at your website data. edit it by deleting any thing that looks like it needs to go away.

Jan 1, 2016 12:50 PM in response to Donald Worrell

I had this pop-up appear today on Google Chrome. Tried reinstalling both Chrome and Facebook. Didn't work. What did work was (reluctantly) clicking "ok" which didn't actually do any harm. It enabled me to access "settings" (3 dots on top right of screen). I scrolled down to "privacy" and clicked on "clear all". Bingo! Problem fixed.

danardi

Level 1

28 points

Jan 4, 2016 4:29 PM in response to dursp

the same to my iPhone now while reading http://time.com/3491299/unforgettable-eisenstaedt-22-amazing-photos-by-a-master/ with safari. Solved with close, kill safari, reopen and close the tab.

How can we protect our devices and data? Use a different browser is not a chance with ios

deggie

Level 10

167,237 points

Jan 4, 2016 9:17 PM in response to danardi

There are other browsers available in the App Store but if they use javascript they won't be any protection against these.

srcdan

Level 1

0 points

Jan 13, 2016 11:38 PM in response to dursp

This is an information phishing scam. Is trying to get you to enter your information and does not leave any virus on your system.

HERE'S HOW TO GET OUT EASY:

TURN ON AIRPLANE MODE

CLOSE THE BROWSER APP BY DOUBLE CLICKING HOME BUTTON AND FLICKING BROWSER UP (This works for Safari or chrome )

RE-OPEN THE BROWSER APP

CLICK ON ITS FRIGGIN ANNOYING BUTTON. NO HARM WILL HAPPEN

YOU'LL GET A SCREEN WHERE IT WANTS YOU TO ANSWER A QUESTION OR GIVE INFO

BUT YOURE NOT CONNECTED TO ITS SITE, SO NO HARM!

YOU CAN NOW CLICK ON A NEW BROWSER WINDOW USING THE DOUBLED BOX ICON

OPEN ONE. It will be clean

Close the offending window

TURN OFF AIRPLANE MODE!

at this point, the whole scam disappears and you're clear of it!

Didn't mean to shout, but I wanted to be sure you got the solution

Jan 24, 2016 8:33 AM in response to dursp

I've come across this twice. I ABSOLUTELY did NOT want to "clear" my website info so I pressed on. In Safari, I closed the window and on the home screen press and hold the Safari icon for the menu and in my case, I chose show bookmarks, pick a site and it will navigate to that site.