will apple replace my slightly bent iphone 6?

Thanks I meant to write "may replace". Appreciate the catch.

faris llb wrote:

I am going through the same problem right now and i couldn't have expressed this struggle any better than you did, i love my device and i didn't subject it to any form of abuse. apple employees responded by directly pointing the blame on me and has refused to remedy the situation within the warranty. i am very disappointed.

😟

If you didn't bend the phone, who did?

Well I posted to here before, but my comment was deleted for giving my honest thoughts, and certain people did not agree with them... Anyways I’m going to get to my point. Apple has stated in various ways and within the Warranty information that it is up to the Apple Genius representative to decide if they will replace your Apple Product or not. They have various tests that they do, (some being just visual) to decide on if they are going to replace it for free or not. I commented before on my iPhone 6+ being bent and me planning on going to the Apple store to see what my options were. My iPhone has always been in a stiff and protective case, and I always have screen protectors/ always make sure that my iPhone is in a dry, clean, and protected area (I mean I spent a lot of money on this phone and I want to protect my investment). However, when at the Beach or some other time (not really sure when) my iPhone 6+ began to warp/bend. I was devastated... However, like I said before I take very good care of my products (no dents, no scratches. It looked like I bought the device the day before). I made an Apple Genius Bar appointment and proceeded to take my iPhone in to the store again to see my options. As always I was greeted with great customer service as they led me to the Genius Bar. My Apple representative did a quick diagnostic test on the device, as well as looked at the enclosure for any signs of forced bending/ "phone abuse". The guy asked me a few questions and then told me that this time as it was such a small bend and that it looked like it was not forced in any way they will replace my device free of charge this time. I asked him questions as he began the process of exchanging my iPhone with a new one (Well refurbished, which is fine and also stated in Apples Warranty Terms/Conditions. Plus, all apples refurbished products come with a new battery and external encloser, so its guaranteed to look and work just like a new one). One of the questions I asked was how many iPhones do they usually get a day due to bending? His response was about one a day, while also stating that it’s not just the iPhone 6+/iPhone 6 that comes in. The 5 and 5s also make quite a lot of appearances. He also said the iPhone that shows up the least amount is the iPhone 4 and 4S, as the enclosure is made of steel. Anyways that's my experience. Therefore, my answer to the question that many have asked (including myself the day before) is that it’s up to Apple if or if not they are going to replace your device for free or not. It also depends on how well you take care of your devices, and if your phone is still covered under warranty. If you’re wondering the prices to replace iPhones that do not qualify for free replacement you can see the link below if out of warranty/ other warranty quick question/answers. In addition, I will state that prices for phones that have Apple Care Plus on their products in the U.S.A as of 7/19/15 is 80 dollars (as the phone would be considered accidental damage). Hope this helps. As I believe this information would have helped me the day before.... Apple - Support - Service Answer Center... In addition, attached is proof that it was replaced (with all personal information/phone info/numbers crossed out of course.

So what do you wish for us other users to do? Take up a collection?

Pete

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Unfortunately, I don't know what you want me to say (I'm assuming your asking about if your phone is not replaced for free?)? As stated in my post its up to your Apple Store Genius that you talk to (as per Apples Repair policy). If they say that they will not replace your phone that is up to them, not you or I. Your best bet is to contact apple or visit your Apple Store as soon as you see that your phone is bending, and try your best to keep it in the best condition that you can. I also just gave information on your other options, If it is broken you can have it replaced or just keep it as it is. My phone would have costed me 80 dollars as I have Apple Care Plus Warranty, however without the warranty as shown in my Apple Receipt it would have costed me $329... I do not make the prices, I do not make the rules and I do not make the decisions... I am just someone answering a question that many might be asking and sharing my experience with my bent iPhone, nothing more, and nothing less...

Very good.

Thanks

Pete

I have bent two. Both were replaced by Apple under warranty following a Genius Bar appointment. Good luck.

I have a friend at work that also had a bent iPhone 6 plus replaced by a Genius Bar Appointment. Took it there for an insurance claim and upon keying in the information on the damage of the phone a notice popped up with reference that Apple is to replace the bent iPhone 6 Plus. The Apple tech waiting on him went to the back and got him a new iPhone 6 Plus at NO CHARGE.

Lot of mixed results and opinions here.

Nitro1356 wrote:

I have a friend at work that also had a bent iPhone 6 plus replaced by a Genius Bar Appointment. Took it there for an insurance claim

What insurance?

Do you mean Applecare Plus?

Hello,

The phone does not bent by it self, it may be related to a drop or any movement on your pocket that you not notice, as any on the post said, it maybe related to Apple judgment go to an Apple store and ask to the "Genius" guys.

Apple replaced a new iPhone 6 plus for me. At first, I told them that their was a little problem about the screen and they told me that my phone was bend and he showed it to me. After all, apple replaced a new iPhone to me for free and they were very nice.

It actually doesn't take that much pressure to bend them. Mine bent from normal usage as have many others. Some people say that putting your phone in your pocket and sitting on it is not "normal usage" LOL.

If you are referring to sticking it in your back pocket and sitting on it that is not normal pressure. It actually takes quite a bit of pressure. Carrying it in your hand and talking into it or typing on it will not bend it (that is normal usage).

Oh yes. Never put your phone in your pocket! LOL