Apple Pay Not Working "Hold Near Reader to Pay"

Ok, so when it says 'reader', what is it talking about? What is the reader? The camera? I put my fingerprint on the scanner whatever and then it said hold near reader but *** is the reader? I feel stupid for not being able to figure this out. Google has not helped.

Hi David ..

"I gently placed my finger on the fingerPrint Reader and it reads my fingerprint"

To pay with Apple Pay using your default card, hold your iPhone within an inch of the contactless reader with your finger held on Touch ID without pressing it. I've noticed Touch ID is rather sensitive.

Also, make sure the display is free of finger prints.

Set up and use Apple Pay

If that happens again, reset your iPhone:

Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

Then try Apple Pay again.

No data is lost due to a reset.

Unfortunately this problem with assembly. The problem is in top antenna (bad connection). Just need to regulate bolts and it works! But of course it will remove guaranty. If you have guaranty please visit store and they change/repair your phone.

Restoring won't help, I tried it. It's a probelm with Visa or chase. All 3 of my chase Visa cards get declines while my capitalone MasterCard works fine.

I has same problem at Walgreen...then I try couple times to place my fingerprint on it and then it go through. Then next two days I came back at Walgreen and it didn't work anymore, after I placed the phone/fingerprint on it has "check mark" but it didn't go through transaction and I try again and it did have "check mark" on my phone but still didn't go through...even Store Manager looks up the system and didn't show any transaction in their system. I give up and used my card. On my passbook it tell me the Last Transaction and location but didn't show amount.

By the way...I have Wells Fargo Credit Card and iPhone 6 Plus.

So did you do your restore from the last backup you did moments before? I have a 6 plus and it accepts my payment and then the cashier tells me it was declined, then I just use that exact same card and it works just fine. Was this the same problem you were having?

If you try to use Apple Pay in a store and experience a failed transaction, report it to Apple here:

https://www.apple.com/feedback/apple-pay.html

The feedback form enables you to report issues with specific merchants, transactions and payment cards.

Banga1 wrote:

Ok, so when it says 'reader', what is it talking about? What is the reader? The camera? I put my fingerprint on the scanner whatever and then it said hold near reader but *** is the reader? I feel stupid for not being able to figure this out. Google has not helped.

The reader is part of the payment terminal:

https://www.apple.com/media/us/apple-pay/2014/d0e4d8b6-778c-46b2-b830-096087c9f2 aa/feature/normal/applepay-normal-cc-us-…

At least it almost works for you.

I tried to use it in Winn Dixie & Subway (twice with different cards) & get NOTHING!

Garbage...

davidgrossman wrote:

SOLVED🙂

I solved the issue by doing a full Backup and Restore. After that it worked the very first time I used it. I think the issue was related to OTA updates vs fresh install of 8.1.

I am trying that solution.

My wife bought the iPhone 6 and I bought the 6+. Hers works perfectly while mine doesn't respond at all or has the "Hold Near Reader to Pay" error. Thus it is not a credit card problem for us.

I called Apple support and while chatting was told to "Reset All Settings" on the phone and to try it. It didn't work. Since I couldn't test it while chatting with support they instructed be to do a complete restore if the first step didn't work. Support said it is more likely to be software problem.

I did the complete restore yesterday. I have yet to test the Apple Pay and hope it works. I will do that this afternoon.

Originally, I had little hope in that solution working. Thus, I already set a Genius Bar appointment for Thursday to test the hardware. The Apple Store is one hour away.

Your post gives me hope, so I will try it today.

Also, I should note that when I activated my phone November 5 it didn't have 8.1. I had a few hiccups updating. So doing a complete restore gives me hope.

Thanks.

I just return from the Apple Store. It was bad hardware. They swapped the phone and ApplePay works perfectly.

I have searched the web and fortunately there are few of us with this problem.

Problem Solved!

I had a similar issue. I had gotten this "Hold Near Reader to Pay" message once and other times it didn't even recognize the device and nothing at all happened. I took it to the apple store and they tested it with the apple pay demo there and nothing so they replaced the device. Now it is working flawlessly.

My phone says the same thing when I attempt to use Apple Pay in stores. Tried it at Walgreens and Whole Foods and it failed both times. I tried it on the Groupon app today and it worked great. I think there much be an issue with the NFC in my phone. Going to Apple Store tomorrow to see what they think

I also went to Whole Foods today and it worked. I don't think I was using Apple Pay correctly. When my card would come up I would move my phone away from the nfc terminal. Today I kept it almost touching the terminal and it worked fine. Hopefully the previous failures were operater error

I just went to Walgreen and it works perfectly too...I think here is the key.. at Walgreen you have to wait for Blue Operator light on then place your phone/fingerprint and it's go through. I just want to share the info...