Apple Pay Not Working "Hold Near Reader to Pay"

I have tried Apple Pay at Several locations, including Mc Donalds and such, with no luck.

1. My iPhone 6 Plus prompted me to pay with Apple Pay

2. I gently placed my finger on the fingerPrint Reader and it reads my fingerprint

3. Says Hold Near Reader to pay. Then nothing... I wait and wait and nothing.

I have tried with and without a case, holding it near and directly on the reader, and with both Credit and Debit cards.

Does anyone have any ideas?

User uploaded file


the last time was at a shop with a NFC reader, and the lady ahead of me used her iPhone 6 just fine.

Thank You

David

iPhone 6 Plus, iOS 8.1

Posted on Nov 5, 2014 1:27 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 10, 2014 8:21 AM

davidgrossman wrote:


SOLVED🙂

I solved the issue by doing a full Backup and Restore. After that it worked the very first time I used it. I think the issue was related to OTA updates vs fresh install of 8.1.

I am trying that solution.


My wife bought the iPhone 6 and I bought the 6+. Hers works perfectly while mine doesn't respond at all or has the "Hold Near Reader to Pay" error. Thus it is not a credit card problem for us.


I called Apple support and while chatting was told to "Reset All Settings" on the phone and to try it. It didn't work. Since I couldn't test it while chatting with support they instructed be to do a complete restore if the first step didn't work. Support said it is more likely to be software problem.


I did the complete restore yesterday. I have yet to test the Apple Pay and hope it works. I will do that this afternoon.


Originally, I had little hope in that solution working. Thus, I already set a Genius Bar appointment for Thursday to test the hardware. The Apple Store is one hour away.


Your post gives me hope, so I will try it today.


Also, I should note that when I activated my phone November 5 it didn't have 8.1. I had a few hiccups updating. So doing a complete restore gives me hope.


Thanks.

62 replies

Nov 25, 2014 10:14 AM in response to David_Grossman

In my experience, Apple pay is simply not that reliable right now. Whether it is because of my iPhone 6 or something on the merchants' end, I have no idea. I'll visit the exact same merchant and pay at the exact same cash register and sometimes it works, sometimes it does not. When it works, it works flawlessly and it is awesome but other times it is awkward because the phone instructs me to "hold place near reader to pay" even though my phone is right next to the reader and the same distance away from the reader as when it worked flawlessly the previous time. So, I have to ask the cashier what the deal is, they have to get a manager, etc. I end up having to pay with a credit card anyway, or worse, my wallet is not on me so I can't pay at all and need to return.


The suggestions that I need to restart my phone or restore are not helpful since when I am in line paying for something, I can't be having to restart my phone and certainly can't do another restore. BTW, anything calling for a restore as a solution is basically a deal-breaker for me. I don't have time for that.


Bottom line, when apple pay works, it is awesome but it simply isn't reliable enough right now to be of any value to me. Hopefully in a year or so the kinks will have been worked out.

Nov 26, 2014 9:12 AM in response to David_Grossman

I went to Home Depot twice and it works perfectly (very fast) their opperater looks very new.

I also went to Foot Locker it works perfectly as well (but you have to wait for the Cashier to tell you it's ready and then place your phone on the terminal or wait for the green light ON).

I went back to Walgreen again and it's perfectly went through. (The Lady at the Cashier looking at it and says WOW, she is really surprise about it when I use my Apple Pay, she asked me this is secure and I told her as I know yes it is.)

Anyway I just want to share/updated what I been through. HAPPY THANKSGIVINGS! :-)

----------

iPhone 6 Plus - iOS 8.1.1

Apple Pay with Wells Fargo Cards.

Dec 4, 2014 2:46 PM in response to xenolalia1

Actually, I believe its a hardware issue on the Merchants' side of things. It does NOT seem to be an iPhone or iOS issue. The iPhone obviously recognizes the reader. I tried restarting my iPhone and it did not resolve the issue. I got the error at one cash register so the merchant rang me up at the adjacent register with a different reader and it worked just fine. So, again, it appears to be an issue with the merchants' own hardware.


Just my guess is that I'll see the same reader not working months from now. Instead of troubleshooting and problem solving, I bet they let it go for months on end. They don't know why it's not working and most probably won't take the time to figure it out.

Dec 30, 2014 1:22 PM in response to David_Grossman

I thought I would share my two cents. I have Invisiheild on my iPhone 6. I finally decided to try out an Apple Case.. I tried both the Silicone and the Leather. I started having more trouble with Apple pay at certain terminals. I would get the "Hold phone Near" and a "Try again" message. I would get this a few times. After I removed the iPhone from the apple iPhone case, it worked immediately. I don't want to think it's just Apple's cases but I think there is a an issue with Apple pay working with cases. Then again it could just be a coincidence.

Jan 21, 2015 6:41 AM in response to alexdloia

I finally got it to work at Winn Dixie.


AFter putting in my fingerprint the Cashiers keypad would ask me to "input you PIN or press enter" & before; I would put in my PIN & be declined.


IF I just press enter without the PIN it gies through.


APple needs to get with all merchants & make sure that we do not need to touch the terminal to complete the transaction.


THe transaction should go through as soon as I do the fingerprint thingie...

Feb 14, 2015 10:11 AM in response to David_Grossman

Same problem. Went to breakfast this morning at McDonald's and got the hold phone near error 3 times. It would not go through. The cashier said he has seen this before. This was iPhone 6. I wonder if cases are causing issues or if something else? When I first got the phone I only tried apple pay one other time at that same McDonald's and it worked.


The older gentleman behind me said he tried his on about 10 different visits and it failed 8 times so he says he doesn't even bother using Apple Pay anymore. Looks like lots of issues to still work out for some users.


If I have to replace and restore my phone to use Apple Pay I'll pass. I can use my credit cards which are in the end, just as easy, fast and work 100% of the time. Unless Apple Pay is as reliable I just can't take it.


Fortunately I always keep my wallet handy and whipped out my amex and paid. That worked!

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Apple Pay Not Working "Hold Near Reader to Pay"

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