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Level 1

1 points

Macbook Air shuts down if it is not plugged into the power outlet through the adapter. What is happening?

Problem description:

Mid-2013 Macbook Air 13 inch. Shuts down when unplugged from power adapter. It 1st started just shutting down intermittently on battery power. Sometimes when it powers back-up on the battery power only the fan would be blowing hard. But it is now at the point that if it is not connected to the power adapter it will not come on. I have tried resetting SMC and PRAM but to no avail. The battery is showing 100% charge with only 137 battery cycle count.

EtreCheck version: 2.0.11 (98)

Report generated November 6, 2014 at 1:58:37 PM CST

Hardware Information:ℹ️

MacBook Air (13-inch, Mid 2013) (Verified)

MacBook Air - model: MacBookAir6,2

1 1.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Video Information:ℹ️

Intel HD Graphics 5000 -

Color LCD 1440 x 900

System Software:ℹ️

OS X 10.10 (14A389) - Uptime: 0:23:26

Disk Information:ℹ️

APPLE SSD SM0128F disk0 : (121.33 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Untitled (disk1) / [Startup]: 120.10 GB (87.15 GB free)

Core Storage: disk0s2 120.47 GB Online

USB Information:ℹ️

Apple Internal Memory Card Reader

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Configuration files:ℹ️

/etc/hosts - Count: 5

Gatekeeper:ℹ️

Mac App Store and identified developers

Launch Agents:ℹ️

[running] com.kodak.BonjourAgent.plist Support

Launch Daemons:ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.bombich.ccc.plist Support

[running] com.JavaW.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

User Launch Agents:ℹ️

[loaded] com.genieo.completer.download.plist Support

[loaded] com.genieo.completer.update.plist Support

[loaded] com.google.keystone.agent.plist Support

[loaded] com.kodak.KODAK AiO Firmware Updater.plist Support

[loaded] com.kodak.KODAK AiO Software Updater.plist Support

User Login Items:ℹ️

None

Internet Plug-ins:ℹ️

SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support

FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support

Flash Player: Version: 15.0.0.189 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 600 - SDK 10.10

User Internet Plug-ins:ℹ️

WebEx64: Version: 1.0 - SDK 10.6 Support

Safari Extensions:ℹ️

Omnibar

Searchme

3rd Party Preference Panes:ℹ️

Flash Player Support

Time Machine:ℹ️

Auto backup: YES

Volumes being backed up:

Untitled: Disk size: 120.10 GB Disk used: 32.95 GB

Destinations:

Bogie Back-Up [Network]

Total size: 499.75 GB

Total number of backups: 11

Oldest backup: 2014-08-19 18:08:04 +0000

Last backup: 2014-11-06 18:51:38 +0000

Size of backup disk: Excellent

Backup size 499.75 GB > (Disk size 120.10 GB X 3)

Top Processes by CPU:ℹ️

5% WindowServer

0% fontd

0% sysmond

0% AppleSpell

0% cloudpaird

Top Processes by Memory:ℹ️

82 MB Finder

60 MB Messages

60 MB WindowServer

47 MB Safari

43 MB mds_stores

Virtual Memory Information:ℹ️

1.32 GB Free RAM

1.79 GB Active RAM

545 MB Inactive RAM

634 MB Wired RAM

945 MB Page-ins

0 B Page-outs

MacBook Air (13-inch Mid 2013), OS X Yosemite (10.10)

Posted on Nov 6, 2014 12:13 PM

18 replies

thomas_r.

Level 7

31,989 points

Nov 10, 2014 4:40 PM in response to nmlopez1

nmlopez1 wrote:

I also learned that you don't have to wipe out your hold hard drive & restore to get rid of that iWorm. You can also simply delete "com.JavaW.plist" and the "JavaW" folder that goes with. I think that eliminates the iWorm altogether.

Well, there are a couple different opinions on that.

In my opinion, because iWorm is documented to include backdoor features, which means it could have been given instructions to install other malicious software at some point, the only way to be sure your system is clean is to erase the hard drive and reinstall everything from scratch. Some will argue that it hasn't been shown to actually do that, regardless of what its capabilities are, but do you really want to take the chance?

MadMacs0

Level 5

5,221 points

Nov 10, 2014 7:02 PM in response to nmlopez1

nmlopez1 wrote:

I also learned that you don't have to wipe out your [whole] hard drive & restore to get rid of that iWorm. You can also simply delete "com.JavaW.plist" and the "JavaW" folder that goes with. I think that eliminates the iWorm altogether.

Not sure where you learned that. It very much depends on when you were infected. If it was before the botnet was shut down, then there is a good chance that there was additional malware files installed by the backdoor to capture privacy information from your hard drive and upload it to the bad guys network. Perhaps you missed reading that when I posted it last week. I'm unaware of what those files might be so an erase and restore is the only thing I can recommend for such a situation.

MrSanc8

Level 1

4 points

Apr 24, 2016 8:03 PM in response to nmlopez1

I had the same problem with my MBA, and tired a multitude of solutions, short of taking it to the Genius Bar.I had read a post about the battery getting shorted and burned. I decided to visually check the battery and took about my iFixIt tool kit and removed the battery and upon checking it looked good, no burned smell.

I did not proceed to put it back together, as some things came up and left the battery unplugged for the rest of the day until about 8pm that night. I had removed the battery before noon that day. Low and behold, I put everything back together, powered it up, and it has been working like nothing was ever wrong.

Not sure if by disconnecting the battery it did some sort of reset with the charging/battery part of the MBA...but it may be something some of you may try if you have the right tools to take it apart and are not afraid of the removal.

Good luck...

Macbook Air shuts down if it is not plugged into the power outlet through the adapter. What is happening?