I cannot delete iPhone keyboard shortcuts. They keep restoring.

hi zoso4, I have just rebooted my iPhone and... some of the short cuts are back...

Well, I am now upgrading to 8.2, hope Apple has fixed the bug 😕

I can confirm in iOS 8.2 that the crashing of the shortcuts menu continues on my iPhone 5S

yes, bugs confirmed too..

I have not had any crashes before or after iOS 8.2. I haven't seen that issue reported on any other iPhone forums. All I had was the shortcuts not deleting. And unless your jailbroken, all you can do is restore the phone as new.

zoso4

It’s nothing to do with crashing. It’s to do with keyboard shortcuts not synching correctly and re-appearing when deleted.

Pagemakers4

Read the comments above yours. Demanapple87 speaks of crashing. Maybe he meant Vanishing.

Can you delete the shortcuts, backup your phone, then restore from backup?

I don't think that works. It appears the shortcuts are not actually stored in iCloud as other documents and data are stored. I tried deleting the shortcuts and immediately doing a fresh back up. They stayed gone until I did a reboot of any kind. So I think if you deleted them. Then restored to a new back up of iCloud, you'll still get them back with a reboot. Actually they would most likely be there after restoring. Apple told me to restore as new. That worked. It wiped out every single shortcut I had listed. So I was able to start fresh. Plus, I can delete a shortcut now and it stays gone.

I'm glad a full restore worked for you.

I'm not prepared to do that.

Apple need to sort their act out and fix this iOS 8 bug once and for all.

yeah, thanks. I dont feel like re-doing everything after a "set up new phone". Hopefully apple will read this discussion and fix the issue.

Yeah. I really needed to do a restore as new. I had other issues as well. I'm on my old iP 5. It was a bit of a hassle, but I cured several issues, gained 1.3 gb if storage back, and it runs smoother. I'm can only suggest 1. Delete the unwanted shortcuts. 2. Immediately do an iCloud back up. 3. Don't reboot or you'll have to do 1 and 2 again. ☮

Success so far it's been two days and the shortcuts have not returned

did the changes on both devices as step by step

on both devices I went to settings / / general / keyboard / Shortcuts, tapped edit, then clicked the red circles, leaving just one shortcut

then on both Apple devices I went to settings / general / keyboard/ and turned off dictatation / clicked the pop up "turn off dictation" then turned Dictatation back on

Turned off both the iPad and iPhone then back on

on both went to settings / / general / keyboard / Shortcuts, then clicked edit and removed the last remaining shortcut

warning the spell checker and seri took a while to learn my texting style and acted like is was vary messed up at first

i just wrote note in notes 100 or so words and it seems fine now it still relearning learning my commen writing style

good luck

I hope you got it! But you didn't mention if you have rebooted since doing all that. Do a hard reset and see if the shortcuts come back. Hold the top power/sleep button and the home button at the same time until the Apple logo appears, then release. Good luck! Let us know if they come back.

Success so far it's been two days and the shortcuts have not returned

did the changes on both devices as step by step

on both devices I went to settings / / general / keyboard / Shortcuts, tapped edit, then clicked the red circles, leaving just one shortcut

then on both Apple devices I went to settings / general / keyboard/ and turned off dictatation / clicked the pop up "turn off dictation" then turned Dictatation back on

Turned off both the iPad and iPhone then back on

on both went to settings / / general / keyboard / Shortcuts, then clicked edit and removed the last remaining shortcut

warning the spell checker and seri took a while to learn my texting style and acted like is was vary messed up at first

i just wrote note in notes 100 or so words and it seems fine now it still relearning learning my commen writing style

good luck

Hey, zoso4

also did a hard reset this morning and the shortcuts did not return

Hey, zoso4

also did a hard reset this morning and the shortcuts did not return