I cannot delete iPhone keyboard shortcuts. They keep restoring.

Yeah. I really needed to do a restore as new. I had other issues as well. I'm on my old iP 5. It was a bit of a hassle, but I cured several issues, gained 1.3 gb if storage back, and it runs smoother. I'm can only suggest 1. Delete the unwanted shortcuts. 2. Immediately do an iCloud back up. 3. Don't reboot or you'll have to do 1 and 2 again. ☮

Success so far it's been two days and the shortcuts have not returned

did the changes on both devices as step by step

on both devices I went to settings / / general / keyboard / Shortcuts, tapped edit, then clicked the red circles, leaving just one shortcut

then on both Apple devices I went to settings / general / keyboard/ and turned off dictatation / clicked the pop up "turn off dictation" then turned Dictatation back on

Turned off both the iPad and iPhone then back on

on both went to settings / / general / keyboard / Shortcuts, then clicked edit and removed the last remaining shortcut

warning the spell checker and seri took a while to learn my texting style and acted like is was vary messed up at first

i just wrote note in notes 100 or so words and it seems fine now it still relearning learning my commen writing style

good luck

I hope you got it! But you didn't mention if you have rebooted since doing all that. Do a hard reset and see if the shortcuts come back. Hold the top power/sleep button and the home button at the same time until the Apple logo appears, then release. Good luck! Let us know if they come back.

Success so far it's been two days and the shortcuts have not returned

did the changes on both devices as step by step

on both devices I went to settings / / general / keyboard / Shortcuts, tapped edit, then clicked the red circles, leaving just one shortcut

then on both Apple devices I went to settings / general / keyboard/ and turned off dictatation / clicked the pop up "turn off dictation" then turned Dictatation back on

Turned off both the iPad and iPhone then back on

on both went to settings / / general / keyboard / Shortcuts, then clicked edit and removed the last remaining shortcut

warning the spell checker and seri took a while to learn my texting style and acted like is was vary messed up at first

i just wrote note in notes 100 or so words and it seems fine now it still relearning learning my commen writing style

good luck

Hey, zoso4

also did a hard reset this morning and the shortcuts did not return

The engineers need to get their **** together lol, I had this same issue in November, and then it was gone until maybe January so they obviously did something to fix it and undid it in some update in the last month or so. Such a frustrating issue.. I'm not going to waste my time and restore it when hopefully they'll correct it in the next update.. I've spoken to at least 4 different senior advisors since November, emailing/calling back and fourth. I even put my account into troubleshooting mode two different times. It doesn't look like there's a way around this. I have like 50 that I need to delete each time. So annoying

Mine stayed gone until a restart, reset or reboot was done. But I had to do the iCloud back up immediately, or they would come back. IDK! Apple just needs to fix this. It doesn't seem like it would be difficult to fix.

After a hard reboot, they would come back immediately. I just tried the "reset keyboard dictionary" option under the reset section and it seems to have at least temporarily prevented their return. I'll post again if they come back.

To view folders/files in the "real iCloud drive" you have to change the view settings in the Finder window to List view (or one of the other view options -- not on my Macright now so I can't remember which one it's called). Hopefully that'll help.

And like many people have said, the only method that seems to work is deleting all those in iCloud drive and then erase all content & settings on your iOS device(s) and start from scratch. Annoying as ****, but in all these iOS soft updates and still no fix... I don't think there will ever be one.

This issue began occurring to me since iOS 8.x as well & continues even into 8.2. Shortcuts that were deleted in iOS7. I tried simultaneously disabling all iCloud services across my 3 iOS devices to try to prevent it - simultaneously zapped shortcuts, I even logged into web-based icloud & ensured it was cleaned out, deleted all backups, disabled & deleted all itunes syncs. No success - they come back after a few days or so. Unfortunately, I use a PC for home use so I don't have access to a lot of tools to modify dictionary data, etc.

The nice thing about this is that I have now stripped down my Apple ecosystem to only core services, which now makes it easier for me to transition out. So... unfortunately, due to this issue (and MANY others since iOS 8) I feel that the solution is to begin migration to an Android product for productivity, at least for my phone for starters. Hopefully when iOS 9 or an iPhone 7 is released Apple will have their **** together, and I'll return.

Spencer87 wrote:

Delete all of your shortcuts from iPhone, reset keyboard from reset menu. manually backup to iCloud. Turn off device and turn back on. This worked for me!

When you say "reset keyboard" do you mean reset keyboard dictionary?

After a hard reboot, they would come back immediately. I just tried the "reset keyboard dictionary" option under the reset section and it seems to have at least temporarily prevented their return. I'll post again if they come back.

They came back. 😟

I was foolish to think it would be so simple.

No need to feel foolish. We've all been there. But again, the only way is to restore your phone as new. Or wait until iOS 9 and see if there's a fix there. The problem is not enough people are complaining. There's a lot of users who have this problem but don't know because they have not tried to delete shortcuts. So we all need to send Apple Feedback on this.

@zoso4 I have already reported feedback numerous times over the past 6 months. I seriously doubt anyone at Apple has actually read it. The feedback mechanism is just a false forum to redirect people's frustration. I would wait until iOS 9 if I new this would be fixed, but there is no real evidence that it will. That is because Apple is not at all transparent about the release roadmap and what its actually going to fix. Where is the list of fixes that is going into iOS 9? You are just speculating that this "might be fixed" there.

In summary, I see no evidence that Apple actually cares about users or issues like this one. I paid a significant premium for iPhone, it should work extremely well. I am not an Apple fanatic that is going to consume whatever they dish out no matter how bad it is. I checked out some of the newly available competition this weekend, it looks really slick and in many cases superior on a point by point comparison with iPhone.

Sorry, I thought that this did fix the problem however the shortcuts reappeared a few days later. Im currently receiving support from an apple expert who is advising me what to do. If we come up with a solution I will post method then.

Clearly I should have waited a day or so before posting my previous post!

Sorry!

dmanapple87 wrote:

I can confirm that updating to the latest iOS 8.3 has allowed me access to view all my shortcuts once again and edit them. This has worked for me.

Very few people here are having an issue accessing and editing shortcuts. The issue most of us are having is that after deleting unwanted keyboard shortcuts they mysteriously and annoyingly come back a few days/hours later.