How to prove your iPhone 6 / 6 Plus 64 / 128GB is faulty
If you have the same issue as me where your iPhone 6 crashes repeatedly once you install 'too many' apps
NB Needs an iPhone 5 64GB as well as your iPhone 6
Current iPhone 6 Plus 128GB
As at 21/11/2014
iOS 8.1.1
960 apps
46.25GB used
57.72GB free
- Turn of app updates in iTunes (Don’t manually update)
- Turn of app updates on iPhone 6 (Settings/iTunes & App Store/Automatic Downloads (all off))
- Take backup of iPhone 6 - still crashing but reasonably stable - called 'Normans iPhone 6i'
- Restore iPhone 5 to 8.1.1
- Restore iPhone 5 from backup taken of iPhone 6 at step 1
- Add 240 apps to iPhone 5 via iTunes - sort by size - add from smallest - now 1200 - doesn’t crash
- Swap SIM card over from iPhone 6 to iPhone 5
- Add same apps to iPhone 6k as in step 6 and see what happens…
Actions for step 8 above -
Essentially all this is, is adding the same apps to both iPhone 5 and iPhone 6 until iPhone 6 starts to repeatedly crash but iPhone 5 does not
NB All crash numbers referred to are consecutive and self-repeating re-boots. All installs via iTunes.
- First attempt to sync 24 apps via iTunes to iPhone 6 caused iP6 to crash (Apple logo) but sync then completed ok (STCO) but deleted folder created to hold apps just added
- 2nd 24 apps - iP6 crashed again - repeatedly - Apple logo x 3. STCO then crashed again. Recreated folder for new apps - then resynced - crashed again
- Next 23 apps - crashed x 2.
- Needed to resync (NTR) as all but 2 apps from step 3 left as loading or waiting (ALOW) but iTunes unaware. Crashed x 3
- NTR 11 apps from step 3 ALOW. Crashed x 2. STCO apart from 1 app
- Next 23 apps - crashed x 3.
- NTR 15 apps from step 6 - didn’t crash
- Next 24 apps (new folder) - crashed x 4
- NTR 23 apps - crashed x 6
- NTR 21 apps - crashed x 2 - STCO
- Next 23 apps - crashed x 5
- NTR 17 apps - STCO apart from missing app icon label for 16 apps
- Resynced to move last added apps to folder. Crashed x 4
- Now at 1106 apps - so far more than previously eventually installed. So means crashing caused by a combination of number of apps and their size? Leave at this for time being and test usability of phone.
- Tried a couple of apps. Crashed x 3. Closed iTunes
- Total of 98 SpringBoard crashes over a four hour period
- Tried running several apps a few hours later and no crashes…! So need to add more apps?
- Next 24 apps (new folder) - crashed x 10 consecutively
- NTR 15 apps - no crashes!
- All very inconsistent - but does this suggest size of apps is as important as number? Currently installing at approx 5MB in ascending size order. Currently at 1135 apps installed to iP6 (1200 to iP5)
- Next 23 apps - crashed x 9
- NTR 10 apps - no crashes
- Next 23 apps - crashed x 4
- NTR 6 apps - crashed x 3
- NTR 3 apps - crashed x 1
- Next 14 apps - crashed x 4
- NTR 5 apps - no crashes (now same 1200 apps installed as on iP5)
Next - install large apps on iP6 & iP5 (as large number of small apps seems ok apart from install crashes)
- Next 4 large apps (1.1GB (Batman Arkham City) and down in size order) - crashed x 6
- NTR 3 apps - 3 stuck on loading - no crashes
- NTR 1 app - crashed x 1
- Install same 4 large apps on iP5 - did not crash but did need to resync 1 app as stuck on waiting
Next - install 10 medium apps on iP6 & iP5 (150MB and down - from Antrim Escape 1) -
- Next 10 medium apps on iP5 - no crashes
- Install same 10 medium apps on iP6 - crashed x 6
- NTR 8 apps - crashed x 5
Then ran several apps on iP5 without a problem
Then did same on iP6 - initially ok then started to crash repeatedly - more than 20 times
Also crashes when power off!
So hard reset to see if would clear and uninstalled 2 of 4 largest apps recently added
Still crashing (self boot and reboot) - so removed 2 more large apps - every time an app was removed (via Manage Storage) - it crashed…
Also crashes whenever it turns itself off
Next - show this to Apple and see if they still claim not to have heard of this problem...