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iPhone 6 Plus: Crashes, Crashes, CRASHES!!!!!

I have been a very satisfied iPhone 4 and 5 user, while I am now astonished how Apple impaired the smooth IOS experience with iPhone 6 Plus, which I got the first day of its availability.

I don't want to talk about the UI not being anymore as perfectly smooth as it used to be, or the absolutely unintelligent choice of 1 GB or RAM in such an expensive device, which causes frustrating re-initialization of the contents in applications, yet what I want to address here is how frustrating has become Safari, which crashes so many times to be considered unreliable.

I want Apple to quickly solve these problems through a software update, or I can't imagine myself keep wasting my precious time in front of a device that keeps crashing and force me to wait for it to reload contents inside the internet browser.

iPhone 6 Plus, iOS 8.0.2

Posted on Nov 7, 2014 9:37 PM

Reply
23 replies

Nov 24, 2014 7:24 AM in response to Gary Or

How to prove your iPhone 6 / 6 Plus 64 / 128GB is faulty


If you have the same issue as me where your iPhone 6 crashes repeatedly once you install 'too many' apps


NB Needs an iPhone 5 64GB as well as your iPhone 6


Current iPhone 6 Plus 128GB


As at 21/11/2014

iOS 8.1.1

960 apps

46.25GB used

57.72GB free


  1. Turn of app updates in iTunes (Don’t manually update)
  2. Turn of app updates on iPhone 6 (Settings/iTunes & App Store/Automatic Downloads (all off))
  3. Take backup of iPhone 6 - still crashing but reasonably stable - called 'Normans iPhone 6i'
  4. Restore iPhone 5 to 8.1.1
  5. Restore iPhone 5 from backup taken of iPhone 6 at step 1
  6. Add 240 apps to iPhone 5 via iTunes - sort by size - add from smallest - now 1200 - doesn’t crash
  7. Swap SIM card over from iPhone 6 to iPhone 5
  8. Add same apps to iPhone 6k as in step 6 and see what happens…

Actions for step 8 above -


Essentially all this is, is adding the same apps to both iPhone 5 and iPhone 6 until iPhone 6 starts to repeatedly crash but iPhone 5 does not


NB All crash numbers referred to are consecutive and self-repeating re-boots. All installs via iTunes.


  1. First attempt to sync 24 apps via iTunes to iPhone 6 caused iP6 to crash (Apple logo) but sync then completed ok (STCO) but deleted folder created to hold apps just added
  2. 2nd 24 apps - iP6 crashed again - repeatedly - Apple logo x 3. STCO then crashed again. Recreated folder for new apps - then resynced - crashed again
  3. Next 23 apps - crashed x 2.
  4. Needed to resync (NTR) as all but 2 apps from step 3 left as loading or waiting (ALOW) but iTunes unaware. Crashed x 3
  5. NTR 11 apps from step 3 ALOW. Crashed x 2. STCO apart from 1 app
  6. Next 23 apps - crashed x 3.
  7. NTR 15 apps from step 6 - didn’t crash
  8. Next 24 apps (new folder) - crashed x 4
  9. NTR 23 apps - crashed x 6
  10. NTR 21 apps - crashed x 2 - STCO
  11. Next 23 apps - crashed x 5
  12. NTR 17 apps - STCO apart from missing app icon label for 16 apps
  13. Resynced to move last added apps to folder. Crashed x 4
  14. Now at 1106 apps - so far more than previously eventually installed. So means crashing caused by a combination of number of apps and their size? Leave at this for time being and test usability of phone.
  15. Tried a couple of apps. Crashed x 3. Closed iTunes
  16. Total of 98 SpringBoard crashes over a four hour period
  17. Tried running several apps a few hours later and no crashes…! So need to add more apps?
  18. Next 24 apps (new folder) - crashed x 10 consecutively
  19. NTR 15 apps - no crashes!
  20. All very inconsistent - but does this suggest size of apps is as important as number? Currently installing at approx 5MB in ascending size order. Currently at 1135 apps installed to iP6 (1200 to iP5)
  21. Next 23 apps - crashed x 9
  22. NTR 10 apps - no crashes
  23. Next 23 apps - crashed x 4
  24. NTR 6 apps - crashed x 3
  25. NTR 3 apps - crashed x 1
  26. Next 14 apps - crashed x 4
  27. NTR 5 apps - no crashes (now same 1200 apps installed as on iP5)

Next - install large apps on iP6 & iP5 (as large number of small apps seems ok apart from install crashes)


  1. Next 4 large apps (1.1GB (Batman Arkham City) and down in size order) - crashed x 6
  2. NTR 3 apps - 3 stuck on loading - no crashes
  3. NTR 1 app - crashed x 1
  4. Install same 4 large apps on iP5 - did not crash but did need to resync 1 app as stuck on waiting

Next - install 10 medium apps on iP6 & iP5 (150MB and down - from Antrim Escape 1) -


  1. Next 10 medium apps on iP5 - no crashes
  2. Install same 10 medium apps on iP6 - crashed x 6
  3. NTR 8 apps - crashed x 5


Then ran several apps on iP5 without a problem


Then did same on iP6 - initially ok then started to crash repeatedly - more than 20 times

Also crashes when power off!

So hard reset to see if would clear and uninstalled 2 of 4 largest apps recently added

Still crashing (self boot and reboot) - so removed 2 more large apps - every time an app was removed (via Manage Storage) - it crashed…

Also crashes whenever it turns itself off



Next - show this to Apple and see if they still claim not to have heard of this problem...

Nov 29, 2014 4:58 AM in response to nuppar

I've the same problem here too with iPhone 6 plus 128 GB and IOS 8.1.1. Crashes random when using the IOS, f.e. unlocking with finger, searching for a app. Could be the amount of apps, but on a iPhone 5 with 32 GB, IOS 8.1.1, it all works fine, no crashes at all. So IOS should be abel to handle more apps. My frustration is more the Apple support, who denies this problem and isn' willing to check the phone for hardware problems. For this reason I have returned the iPhone 6, within 14 days after bying it online. Now looking for the Samsung Note 4 or edge, maybe they have no hardware problem like the iPhone 6 plus 128 GB.

Jan 4, 2015 4:52 PM in response to petermac87

After three different phone calls with Apple Support and all are denying to know of the problem of crashing iPhone 6 plus with 128 GB memory, I can say that Apple denies this problem. Even mow there is no official statement from Apple about this problem, while a lot of users suffer from. Paying 1000 Euro for a crashing phone is not normal, should be dealt with by Apple, disappoint me very much.

Jan 11, 2015 1:08 PM in response to Softenoontje

After multiple attempts of trying to get this issues fixed by with some of Apples upper level technicians for over a month apple has finally provided me with a solution.


According to Zainab "coroporate executive relation" and her team of engineers, currently Apple is aware of this issue and does not have a solution. After speaking with multiple techs who all blamed the issue on iCloud safarri bookmarks, two phones later, and 1 month of time sending crash logs back and forth fix was quite simple there is no fix.


Unfortunently when asked to provide the the failure in writing I was denied. She said Look for a fix in one of the upcoming IOS releases.

AS for me I will take my iphone 6plus back the 6 does not have this issues.


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iPhone 6 Plus: Crashes, Crashes, CRASHES!!!!!

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