My touch id hasnt been working lately, i updated to ios 8.1 and it still worked, just about 3 days ago it recognizes my finger print about 1 out of 8 times, also when i try to add another finger print it says that it is undetectable, ive tried with multiple fingers and other people and it still says it cant, nothing else seems to be wrong with the phone just this
iPhone 6 Plus, iOS 8.1, 128GB
For me, Touch ID doesn't work when plugged in...it does work when not plugged in. (this is a new iPhone out of the box yesterday). Im plugged in to a standard lightning cable and into USB on my Mac.
>>>>> [Try removing the case from the phone, and hold the iPhone in your hand, ...and make sure you are using a new USB lightning cable plugged in to an apple device or the original apple converter (square block plug)]
For me, unplugged: touch ID works every time; plugging it in, touch ID works intermittently maybe 1 of 20 trys. Its like it doesn't see the presence of a finger.
I reset all my finger prints -no improvement.
I called Apple care. During my call with Apple-care, one of the first 5 questions they asked me was "does this problem occur when plugged-in or not" --(obviously they know of some issue). ...... they made me hard-reset and also Erase all data and reload. After reload of my data, still have the problem... in fact it could not perform the Touch ID Setup activity while plugged in.
I tried multiple lightning cables. Reset again as a "new phone"... the touch ID was still intermittently not working during the Touch ID Setup.
I finally removed my case (silicone apple case) ... It turns out that possibly there is an electrical grounding problem with iPhone 6. When my hand is touching the back metal case of the phone, the touch ID works even when plugged in. If I am not touching the metal case on the back, touch ID has problems when plugged in.
While the suggestions are valid, the number of posts to this forum would cause even the most junior tech. to think that there is some larger issue than people just not being familiar with the device. My iPhone 6+ also has intermittent functionality when charging. However, it does seem to work on my car charger, AND my iPad charger. Could it be that, when charging on the "standard" iPhone charger there isn't enough power coming in to charge the battery AND power the sensor(s)? That would explain why a higher amperage charger would work and the others not.
Thoughts??
Issue just started yesterday as ouch ID stopped working all together. When I go to system to make sure it is still active, the screen comes up then immeadialtly says Touch ID setup failed and try again. Seems to be no getting it back.
I updated to 8.4 on my iPhone 6 and Touch ID no longer works.
None of my previously enrolled fingerprints are being recognized/read after I updated to iOS 8.4, so I decided to delete them an re-enroll.
Unfortunately, every time I try to enroll a finger it tells me to use a different finger as the one I'm using is not readable.
iPhone 6 , 128GB , Space gray
I updated to 8.4 on my iPhone 6 and Touch ID no longer works.
None of my previously enrolled fingerprints are being recognized/read after I updated to iOS 8.4, so I decided to delete them an re-enroll.
Unfortunately, every time I try to enroll a finger it tells me to use a different finger as the one I'm using is not readable.
iPhone 6 , 128GB , Space gray
So....Don't do any activities if you want to use the touch ID?
It's really frustrating to have to redo my thumbprint every other day. Just not worth the trouble anymore. The time spent trying to open my phone with touch ID is much more than just typing in the now 6 digit pw. . . annoying.
you are 1000% correct bhai,
i had many times contact apple support for touch id issue on iPhone 6
every time they saying restore your phone
they really don't have any subject knowledge (iPhone [software or hardware]) )has to be improved more (they don't know in case any hardware issue get error 53 on iTunes,it cause brick the iPhone)
And also i went to Apple authorized service centers, they are also doing same with my iPhone 6 (non working touch id )
then i clearly refused to restore my device because my device was out of warranty.If any error comes while restoring can apple replace my device with free of cost ?
so, please my advice is DON'T RESTORE YOUR I PHONE 6/6 PLUS WHILE YOUR TOUCH ID NOT WORKING restore cause error 53 on iTunes
Then we discuss about iOS Updates
1) ios 7.1 - causes Touch ID issue on iPhone 5s
2) ios 8.0.2,8.1 - causes No service & Touch ID issue on iphone 6/6 plus
3) ios 9.1 - causes Touch ID not working / Over heat on 6/6 plus / 6s/ 6s plus
people will feel proud to using apple handsets but this issues causing really frustrating on apple brands
they are paying high prices on handsets , but apple providing 0% costumer service
Many costumers contacting apple care for good solution , but they are spoiling there iPhone's for throwing in dustbins
still i did not get any solution for touch id issue after update ios 9.1
i don't know they will this issue on next update ...?
Rating: 1/10
Lucky all. I have NEVER been able to use a fingerprint access to a secure or any app at all despite having registered 3 fingers in the settings area. This with my iPhone 6 always updated as so as new update comes along. NONE of the intervening version of iOS has had any effect. I think it is a hoax.
same problem here !! Touch ID is not reading perfectly after 8.1.2
i'm do almost every thing but when my iphone is 8.1 it's amazing in reading finger print
i hope it's going to okay soooon
for some strange reason, gretchenfromma method actually worked. Thanks!
I have the same problem, mine is Iphone 6 with iOS 8.1.2. In addition, my IP sometimes becomes suddenly very hot, I have to turn off all apps.
Update, day 3 after upgrading to 8.1.3 and my Touch ID is still working!!
Today Touch ID has worked only in 50% of the cases. I just had to log in twice in a row with my pass code, because touch ID did not work.
Same here. My thumb ID fails 90% of the time, yet my index finger is always fine. Had same problem on 5S as I do now on the 6 Plus. Can't believe it.
Mine started out of the blue just now. i find my index finger works though. Not my thumb. if that starts failing I will be heading to the ATT store where THEY can deal with it.
Hello
I tried everything according to your suggestions and still my touch id is not working. I deleted all finger prints and tried added them again. But it says now try different finger ??
iPhone 6 Plus touch id not working
