My touch id hasnt been working lately, i updated to ios 8.1 and it still worked, just about 3 days ago it recognizes my finger print about 1 out of 8 times, also when i try to add another finger print it says that it is undetectable, ive tried with multiple fingers and other people and it still says it cant, nothing else seems to be wrong with the phone just this
iPhone 6 Plus, iOS 8.1, 128GB
Hi, ATorresN.
Thank you for visiting Apple Support Communities.
Here is an article that I would recommend taking a look at for this issue.
Get help with Touch ID
- Make sure that you're using the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.*
- Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
- If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
- Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.
* Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
Use Touch ID on iPhone and iPad
http://support.apple.com/kb/HT5883
Cheers,
Jason H.
you are 1000% correct bhai,
i had many times contact apple support for touch id issue on iPhone 6
every time they saying restore your phone
they really don't have any subject knowledge (iPhone [software or hardware]) )has to be improved more (they don't know in case any hardware issue get error 53 on iTunes,it cause brick the iPhone)
And also i went to Apple authorized service centers, they are also doing same with my iPhone 6 (non working touch id )
then i clearly refused to restore my device because my device was out of warranty.If any error comes while restoring can apple replace my device with free of cost ?
so, please my advice is DON'T RESTORE YOUR I PHONE 6/6 PLUS WHILE YOUR TOUCH ID NOT WORKING restore cause error 53 on iTunes
Then we discuss about iOS Updates
1) ios 7.1 - causes Touch ID issue on iPhone 5s
2) ios 8.0.2,8.1 - causes No service & Touch ID issue on iphone 6/6 plus
3) ios 9.1 - causes Touch ID not working / Over heat on 6/6 plus / 6s/ 6s plus
people will feel proud to using apple handsets but this issues causing really frustrating on apple brands
they are paying high prices on handsets , but apple providing 0% costumer service
Many costumers contacting apple care for good solution , but they are spoiling there iPhone's for throwing in dustbins
still i did not get any solution for touch id issue after update ios 9.1
i don't know they will this issue on next update ...?
Rating: 1/10
Wake up apple, this has been open for many software upgrades. FIX the family approval process to work with fingerprint if you want to sell more applications.
I have the same problem.i recently purchased Iphone 6s. It worked fine for 1 week and suddenly its not able to recognize my fingerprint after I updated to IOS 9.1
I have the same ...BUT..... I found that when I deleted all exsisting finger prints and then added just one everything seems to be working just fine .. at writing this I have not added another print as the one at this time seems to be fine. I hope this may help others with the same problem.
Thank you for this, it worked. Very much appreciated.
iOS 9.3.1 and this is still not working.........
An update Apple wants you to do. It bricked a product that is of their own. Now they want me to pay money for fixing the problem. Redicolus, no more product from Apple.
Lucky all. I have NEVER been able to use a fingerprint access to a secure or any app at all despite having registered 3 fingers in the settings area. This with my iPhone 6 always updated as so as new update comes along. NONE of the intervening version of iOS has had any effect. I think it is a hoax.
In my iPhone 6plus in that fingerprint are not working Touch and password i select slide the iPhone unlock then I see that they written on screen is failed try again later
I had this problem too and it got fixed by warming up my fingers. I just put my fingers and my iPhone in front of the blower for a few seconds and it started working again
Lucky all. I have NEVER been able to use a fingerprint access to a secure or any app at all despite having registered 3 fingers in the settings area.
How much did it cost to replace it?
I never did, too much hassle, I won't use Apple Pay, so I really don't need it
My finger print not wo
iPhone 6 Plus touch id not working
