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Trying to download Java SE6 Runtime so I can work in Photoshop CS5. Every time I click on the solution at support.apple.com/kb/DL1572 it never loads. All I get is a blank white page. Is it mirrored anywhere else, any idea why it's happening?
iMac, OS X Yosemite (10.10)
Had an old version of firefox floating around and it displayed the document no problem. Unfortunately I have a intranet page at work I have to access on and off all day and Safari stopped working on that page too, when I upgraded to Yosemite.
Just open the link in another browser other than Safari.
Deleting cookies for apple.com worked for me.
Thankyou
use the next link to find the good link to java.
search "Java for OS X 2014-001"on the internet and install this Java version.
it take all your problems away
good luck
greetings Bobdesign from the Netherlands
use the next link to find the good link to java.
search "Java for OS X 2014-001"on the internet and install this Java version.
it take all your problems away
good luck
greetings Bobdesign from the Netherlands
Sorry, iTunes doesn't set cookies. You're thinking of keychain items.
You have to open Safari preferences.
Thanks! Worked for me too... how weird. Apple knowlegebases not working in Apple's browser because of Apple cookies. Mmmmmmmm... apple cookies. Anyways, thanks!
Having the same issue of the blank page for any "support.apple.com/kb" link, I deleted the "Cookies and other website data" for "apple.com" within Safari. Although I was immediately able to now see Apple support pages within Safari, as "neoman" stated, opening iTunes would now ask for my Apple ID password, and when you go back to Safari, the blank page issue returned.
Visiting "http://support.apple.com" then going back to the specific "kb" link also momentarily fixes the issue. It is apparent that their is a correlation between Safari's stored cookies and website data, and iTunes' Apple ID log-in asking for your password when utilizing any of these temporary fixes.
Neither of the fixes mentioned are permanent. The moment you open iTunes, the blank page issue returns for any "http://support.apple.com" link.
I experimented to see if the issue existed when signing into the App Store, and it does not. The issue is only related to iTunes in my situation.
Why opening iTunes would break the ability to view an apple support page within Safari is incomprehensible to me.
In God's Harmony
I can confirm what rawsaxy wrote! The same happens on my Mac. In iTunes the "Enter Apple ID and Password" dialog appears. The title of the dialog says: "Sign In To Use This Computer for Automatic Downloads". As soon as the dialog appears, the blank page issue returns for any "http://support.apple.com" link.
I just can't make a head or tail of it.
This is the solution that worked, NOT the one highlighted by the thread author.
visiting that one url than the other worked for me too. weird issue.
wait, i take it back. After it worked, i launched itunes. the white screen issue began again.
once again, to fix, i had to visit the support url, then the java one, then all was resolved again.
until i launched iTunes again, that is. ***.
Thanks! it was driving me nuts
Thanks for this fix. Been closing that off my screen for months now because it would never work. It's fixed now. Took about 7 seconds. Wiped all the cookies and refreshed the browser. Done!
@timfromtrenton, Can you do me a favor: try launching iTunes, then go back to that Apple support page. Is the page blank once again?
Safari will not display support.apple.com/kb/DL1572 just a blank white page.
