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opiloto_br Author

Level 1

0 points

Error Code: S7363-1266-48444350 When using Airplay with Netflix

I've been getting:

Error Code: S7363-1266-48444350

Whoops, something went wrong...

Display Error

There appears to be a display problem. Please ensure your monitor is HDCP compliant and is not mirrored using Airplay.

While trying to watch Netflix using Airplay.

Never had this issue with previous OS's.

Using the same computer, with the same AppleTV and same TV as before Yosemite update.

MacBook Pro (Retina, 13-inch, Early 2013), OS X Yosemite (10.10)

Posted on Nov 11, 2014 12:55 AM

Best reply

R C-R

Level 6

17,782 points

Posted on Nov 11, 2014 3:02 AM

Is there some reason you can't just use the Netflix channel on the Apple TV instead of trying to use Airplay & the MBP?

I don't know why it worked better before Yosemite but by using Airplay to relay the Netflix stream from the MBP to the ATV (which I assume is what you are doing, right?), you are approximately doubling the load on your local network: it has to stream the video from the router to the MBP & simultaneously stream that from the MBP to the ATV.

Also note that the error message specifically says not to mirror Netflix using Airplay. I don't know if that is a new requirement imposed by Netflix or what, but regardless of that, it isn't the best way to watch Netflix streams on an ATV.

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21 replies

Feb 5, 2015 12:33 PM in response to Mead33

Thank you! Chrome was the ONLY thing that worked. Thank you so much! Something is off on safari since I upgraded to Yosemite and I wish Apple would fix the issue. thanks!

Feb 14, 2015 6:53 PM in response to opiloto_br

WELL I'M VERY CURIOUS WHAT TYPE OF TV ARE YOU HAVIN PROBLEMS WITH. AT THIS TIME I GO TIRED OF WAITING AND PAYING FOR AN INCOMPLETE SERVICE, SO I CANCELLED NETFLIX. BUY I'M CURIOUS AS TO WHAT TYPE OF TV EVERYONE IS HAVING PROBLEMS WITH. I HAVE AN OLDER FIRST OF THE HDTV'S SAMSUNG 720P.

Jun 23, 2015 6:45 PM in response to opiloto_br

I run into the same issue with Safari and extended monitors (using a projector, mDP adapter, HDMI cable). Chrome does work, however.

According to a Netflix representative:

The Safari browser has a special way of passing video permissions and most of the times it takes certain Apple-approved devices to successfully see video on them. Chrome comes with a built-in HTML5 video player that processes the DRM with the Widevine extension, thus bypassing all Apple hardware related mismatches. As for now the workaround for the Netflix videos is the usage of alternative browsers! For more in-depth fixes for the Safari DRM the standing that we have from Apple is the use of "HDCP compatible monitors".

Aug 19, 2015 8:49 PM in response to Aaron Attwaters1

I switched from using netflix on Safari to Firefox. Problem solved.

Oct 6, 2015 4:00 PM in response to jeremyzimmermann

Problem solved switching to Chrome, thanks!

Jun 9, 2017 11:38 AM in response to opiloto_br

I get error code S7363-1266-48444350 and I am NOT using Airplay. This computer and monitor have worked well before. Have just upgraded to Yosemite. What's the problem? L.H.

Error Code: S7363-1266-48444350 When using Airplay with Netflix