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tomhartley97 Author

Level 1

14 points

Google Chrome won't open (bounces forever on dock) ever since update to Yosemite

Ever since I have updated my iMac to Yosemite, I cannot open Google Chrome. When I click the icon on my dock, it will bounce up and down forever and then I will have to force quit the application to stop it.

I have tried re-installing the app and turning off the firewall but that still won't fix the problem, however if I try and open Google Chrome on another user on my iMac, it will work perfectly.

Does anyone know why Google Chrome is doing this ever since I updated my iMac to Yosemite?

Thank you

iMac (27-inch Mid 2011), OS X Yosemite (10.10)

Posted on Nov 11, 2014 10:17 AM

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Top-ranking reply

Level 1

4 points

Posted on Feb 3, 2017 4:06 AM

After a lot of investigation, I've finally found the solution.

You need to open Terminal (Spotlight search - type "terminal") and run the following command:

sudo rm -rf ~/Library/Application\ Support/Google/Chrome

It might affect Chrome user data in some way so use it at your own risk, but at least it helped me to run Chrome on macOS. Other approaches that seemed safer didn't work for me.

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21 replies

Top-ranking reply

Level 1

4 points

Feb 3, 2017 4:06 AM in response to tomhartley97

After a lot of investigation, I've finally found the solution.

You need to open Terminal (Spotlight search - type "terminal") and run the following command:

sudo rm -rf ~/Library/Application\ Support/Google/Chrome

It might affect Chrome user data in some way so use it at your own risk, but at least it helped me to run Chrome on macOS. Other approaches that seemed safer didn't work for me.

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tomhartley97 Author

Level 1

14 points

Nov 11, 2014 10:55 AM in response to disguise

I opened the Console and tried to start Chrome, I had to force quit again and this popped up on the Console:

18:53:46 com.apple.pc.launchd:

(com.google.Chrome.101988[811]) Service exited due to signal: Terminated: 15

Was that what I was supposed to do or am I supposed to do something else in the Console?

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Level 6

14,387 points

Nov 11, 2014 10:28 AM in response to tomhartley97

Works fine on my Mac. Did you try to repair disk permissions in disk utility?

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Level 6

14,387 points

Nov 11, 2014 10:30 AM in response to tomhartley97

Also try a SMC and Pram reset which probably will not do anything but worth a try.

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tomhartley97 Author

Level 1

14 points

Nov 11, 2014 10:41 AM in response to tbirdvet

Yeah I've just done that and re-installed Chrome but the problem is still there.

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tomhartley97 Author

Level 1

14 points

Nov 11, 2014 10:50 AM in response to tbirdvet

What's a SMC and Pram reset?

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Level 2

452 points

Nov 11, 2014 10:52 AM in response to tomhartley97

Open Applications -> Utilities -> Console and check for more information.

My Chrome works fine (version 38.0.2125.122)

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Level 2

452 points

Nov 11, 2014 11:00 AM in response to tomhartley97

This doesn't say much. launchd caught the "Force Quit" signal you sent.

Nothing else? How long did you wait before "Force Quit"?

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tomhartley97 Author

Level 1

14 points

Nov 11, 2014 11:01 AM in response to disguise

I can force quit as soon as I attempt to open Chrome, as soon as it starts bouncing up and down.

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Level 2

452 points

Nov 11, 2014 11:05 AM in response to tomhartley97

This doesn't tell me much. It tells me that launchd caught the "Force Quit" you sent.

Console doesn't say any more?

How long did you wait before "Force Quit"

In Finder, Ctrl click on /Applications/Google Chrome

and click on "Show Package Contents"

double-click on Versions folder and tell us what version of Chrome are you running.

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tomhartley97 Author

Level 1

14 points

Nov 11, 2014 11:07 AM in response to disguise

Ok sorry if I wasn't being clear enough, there is a folder inside "Versions" and it says "38.0.2125.122".

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Level 2

452 points

Nov 11, 2014 11:24 AM in response to tomhartley97

Are there parental controls enabled for the user?

Chrome breaks the Yosemite Network Stack on a Parental Controls enabled account

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tomhartley97 Author

Level 1

14 points

Nov 11, 2014 11:25 AM in response to disguise

Nope, there are no parental controls enabled on any of the users.

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Level 2

452 points

Nov 11, 2014 11:45 AM in response to tomhartley97

Here's a link to the Google Chrome Basic Troubleshooting website

https://support.google.com/chrome/troubleshooter/3338247?hl=en&ref_topic=3421642

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Level 2

452 points

Nov 11, 2014 11:50 AM in response to tomhartley97

I would try the basic troubleshooting steps at

https://support.google.com/chrome/troubleshooter/3338247?hl=en

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Google Chrome won't open (bounces forever on dock) ever since update to Yosemite

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