New Mac Pro - A graphics problem has been detected

It's been 5 days without a problem but today I had another GPU Restart.

So, it may not be related to the mouse and keyboard since it happened with my wired mouse and keyboard and happened while I was not here.

I will keep experimenting though.

I bought a new Macbook pro (mid 2014) two weeks ago and almost immediately after start up the previously mentioned 'a graphics problem has been detected' message popped up. after searching the net for a solution i suspected it was a Yosemite issue as was mentioned by many on several forums. I tried all the suggestions that were offered but none worked. Finally i decided to contact Apple and had a long chat yesterday where it was suggested to do a clean reinstall, as it might be an issue with some of the software I'd installed. But lo and behold, after several hours of downloading a new OS and restarting the first message that popped up was 'A graphics problem has been detected'. So I called with Apple again and they decided that there's no other option than it being a hardware problem. So....they're sending me a new Macbook pro. Fingers crossed that this is an isolated issue of a bad computer and not a problem with a whole batch of them.

I have a support call scheduled for today so we'll see what happens. I'm in the same boat as everyone else here. I've tried literally everything except a clean install which I don't want to do. I'll report back later today with the outcome.

Well, I've been running into this problem since I installed Yosemite when it was officially released to the public. A full OS re-install would not only be a huge time-sink, but it has been demonstrated to "not work". So, I will be avoiding that option. I have a MacBookPro Retina (mid-2012). To say the least, this has been extremely frustrating, the bug rearing it's ugly head when I'm in the middle of a WebEx meeting or working on something important. I think Apple had better take a more proactive approach on this; at least let us know that they are working on a solution. 😠 Incidentally, are any of you, who are experiencing this issue, using the application "BetterSnap Tool"? I'm just wondering whether it has something to do with it.

I feel your pain. I'm a Web developer by trade so I'm working all day on my Mac Pro and when it crashes sometimes I have to hit the power button and I lose time and money. I have an appointment at the genius bar tomorrow morning to see if they can repair it or if they have to give me a new one. I'll report back afterward.

By the way I am not using BetterSnap Tool. This issue happens when using so many different applications, I can almost guarantee this isn't software related.

Yeah, we're definitely in the same boat in terms of disruptions to our business. I hope getting a new Mac fixes the issue for you. Mine is still under warranty, so if the hardware swap proves to be a solution, I'll request the same. By the way, thank you for letting me know that you're not using BetterSnap Tool. I'm thinking that it might still be software related, caused by the way Yosemite handles communications with the graphics driver. Perhaps, they are performing an illegal operation not supported by the driver or they are using an obscure function within the driver that was not used and thoroughly tested in the past.

One more survey question 😉: Does everyone experiencing this issue have an nVidia graphics card installed?

I do not have the nVidia. I have the AMD. Here are the stats:

AMD FirePro D300 2048 MB x 2

Got it! Thanks! Well, that eliminates a specific graphics card dependency. 😕

My config is: NVIDIA GeForce GT 650M 1024 MB

OK I went back to my wireless logitech keyboard and mouse since that doesn't seem to be related.

I have an AMD FirePro D300 2048 MB x 2 Mac Pro.

I woke up this morning with another gpu restart error message on the screen.

So, I did a re-install from the recovery partition. It only took 30 minutes or so and didn't change any of my preferences only system prefs like the gatekeeper setting.

So far I have not had another gpu restart but....time will tell. I was only having them every few days anyway so I will report back in a week or sooner if I get an error.

Happy Weekend!

Just a quick note to let you guys what happened yesterday. After going to the genius bar the employee went ahead and ordered some parts so he could do more diagnostics. He did say this issue is rare but he has seen it before. I asked him if Apple would replace the entire thing and he said only if the engineers wanted it to see what the problem was. So basically I have to go back next week when they get the parts in.

OK I had two more gpu restarts yesterday within seconds of each other.

I was using screen sharing at the time and my mouse froze for a second and then the dialog box came up telling of the crash.

I played a graphic intensive game the other day for an hour without issue.

Strange behavior but it looks like I might call Applecare or make an appointment for the genius bar.

Continuing to poke away at this though.

Wow! My computer just locked up and barfed.

It left no less than 8 gpurestarts on the console log.

I scheduled a call with Apple for later. I will be asking for a replacement unit.

Appears to be no denying this is a hardware problem.

I am rebooted in safe mode right now and you should see how ugly the graphics are now. Must be running without any graphics card in safe mode.

Totally unacceptable either way.

I will report back later.

Please do check this threat. I only got this error with Yosemite.

Recurring error: A graphics problem has been detected.

The more we post there, the more likely will Apple believe it.