New Mac Pro - A graphics problem has been detected

Oh OK - I'd seen this some time ago and forgotten about it - yes its now version ...B11. Its a pity there is no information on what the changes actually were.

Thanks,

Geoff.

I have this problem almost every other day. It seems to be happening when VLC or Chrome video is running on full screen. Sound works and mouse works but video and the whole system locks up. Crash logs shows lots of gpurestarts. I'm on the most current softwareupdate.

Im running a nmp 6core d300firepro 16gb. Dual monitor, one to thunderbolt and the other to hdmi.

the New Mac Pro seems to be quite an unreliable machine. My 2012 macbook air almost never crashes.

Apple is aware of the problem. The lower graphics cards are defective and need to be replaced. If you are under warranty or Applecare they will fix it. According to my service adviser the only reason there hasn't been a recall is they haven't reached the threshold of returns. People need to put the pressure on to get the cards replaced and Apple needs to issue a recall. It is inevitable.

Hi apple, please give us a response. Too many gpu hangs. I have to force restart by holding down the poswer button. This time on quicktime. The computer is becoming very annoying to use. This is becoming a regular occurrence. I've done all the PRAM, SMC, safeboot, diagnose, etc.....

I'm in singapore where there are only authorised apple technicians and resellers. Their service is way below par compared to the real Apple stores and much longer to fix. The new mac pro late 2013 is unreliable for work it seems. A pretty but fragile computer.

I got my board replaced. get urs too just to be sure. they did a recall of all or many 2011 to 2013 mbpros anyway.

Really? Can you point to some authoritative source of that information? The only recall I could find was for iMacs.

http://www.macrumors.com/2013/08/16/apple-initiates-graphic-card-replacement-pro gram-for-mid-2011-27-inch-imac/

The continuing saga.....

Ok this problem started with the gpurestart and a "graphics problem has been detected".

Now it just does random freezes about once or twice a week. It completely locks up. I can SSH into my MacPro with another computer.

My next experiment will be to try VNC when it freezes to see if I can access it from there.

I have been to the Apple store once and to Simply Mac once and neither of them could help. They test it and say it passes all their tests and it must be a software problem. Software problem don't cause complete system freezes.

I will be calling Apple again soon and demanding a graphics card replacement.

After spending 3 thousand dollars on a computer I should have any of these problems.

Its now windowserver crash. There is clearly a problem with the newmacpro. This is not a suitable work machine. This may be the start of apple's "blue screen of death" OSX NT

OK so hopefully this is my last post on this thread.

The fine people at Apple finally relented after I had the computer in 3 times for repair and swapped me for a new computer.

So far, after 2 weeks with no problems I may finally be able to close this chapter.

If you have this problem use you phone to video the condition to show the people at the Apple store.

I videoed myself logging into the computer from my old MacPro and showed how I could restart just the GPU with this command:

sudo killall -HUP WindowServer

Just document the condition well and they will eventually relent and replace the graphics boards or if it continues the whole computer.

Happy Tuesday!

may i ask how u get those errors. it seems to me that they frequently occur when i have firefox running on my mac screen and lightroom on my external. also i have to notice that i always or usually have www.schoener-fernsehen.com a german tv streaming running which requires adobe.

almost 99% of the time it happens.

Like I said in my post, thoroughly document when it happens and turn those videos over to the Apple Store geniuses.

MIne was completely random and I could not create a situation to cause it. I just had to wait for it to happen and document it.

Good Luck!

Apple has agreed to repair MacPros with this problem:

http://www.macrumors.com/2016/02/06/late-2013-mac-pro-video-issues-repair-progra m/

get your fixed for free.

It appears that (unadvertised) recall program is limited to Mac Pro late 2013 manufactured during a certain span of time in Spring of 2015 [between February 8, 2015 and April 11, 2015].

There are Mac serial number lookups that can pinpoint the build week of your Mac Pro.

Do not hesitate to present the problems you are having at the genius Bar, even if you fall outside these build dates. This is the only way Apple collects information to know which Macs are having systemic problems, and create systemic solutions like this recall.