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PS4 Controller Bluetooth Connectivity Problems

Hi there. I've been using the PS4 Controller with my Late 2013 Macbook Pro for a while, and bluetooth connectivity was fine for a while. Around the time I updated to Yosemite (although I'm not 100% certain that would be the cause), the controllers stopped being able to connect.


When I attempt to pair the device, it shows up as discoverable, allows me to hit 'Connect' in the Bluetooth preferences pane, and actually says 'Connected', although it continues to have the spinning load wheel next to it. Typically, when the controller ACTUALLY connects, the light on the back of the DS4 changes from quick flashes to a solid orange color. After a while of this, the controller stops attempting to connect, and the Bluetooth pane says the pairing failed.


I have reset the PRAM and SMC multiple times, am fully up to date on software, have tried plugging the controllers in via USB first (which works, but I want Bluetooth working again), and have done a ton of searches for similar issues. Very few people seem to have an issue remotely close to this, and the ones that do are able to fix it with an SMC reset.


Thanks in advance for any help!

MacBook Pro with Retina display, OS X Yosemite (10.10.1), PS4 Dualshock 4 Controller

Posted on Nov 20, 2014 1:45 PM

Reply
30 replies

Jan 28, 2016 7:02 PM in response to Theyis

i have found a much more effective solution:


none of the above worked but this did:


first download hardware IO Tools from https://developer.apple.com/downloads/ (use latest stable ver for xcode, you don't need to install Xcode to use these tools just stick them in your Utilities folder in applications)


then open Bluetooth Explorer, then in tools open device cache explorer, Modify Software & Device Configuration


just press the delete all on the Device cache:


User uploaded file

and select all these options as show in this image here, for the Software & Device Config


User uploaded file

be sure to use a wired mouse for all of this as this will remove every device you have paired, if your on iMac Or Mac pro. once done re-pair your mouse and keyboard and reboot then try repairing PS4 controller or any other devices you had issues with. this fixed all my bluetooth issues...

Oct 16, 2016 4:36 PM in response to thedonz

Folks, I appriciate all the messages here. I've tried everything and I still can't get this to work.


macOS Sierra 10.12

iMac (21.5-inch, Mid 2011)

2.7 GHz Intel Core i5

20 GB 1333 MHz DDR3


I bought a Dualshock 4, paired it successfully and it worded very well. Then on day 2, I couldn't get it to stay connected. It will pair for about 2-3 seconds, then the controller will shut off and the pairing will drop. I thought the remote was a dud, so I returned it. This is the second remote and I've had the same experience. The first day, it worded great, the next day, it shuts off after a few seconds. It has to be my Mac, right...? What are the chances that two controllers would have the exact same problem... The battery is fully charged, I've tried deleting the pList, using BT Explorer, etc... everything. I'm a very tech savvy guy and this is the first problem i've been unable to solve, pretty much ever, and i've been a Mac guy since 1995.


Anyone else out there have any ideas...?

PS4 Controller Bluetooth Connectivity Problems

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