Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPad2 Mail application starts, shows blank screen with header, then crashes and closes

My iPad2 mail app crashes after start up and then closes. This started happening after trying to respond to an e-mail with multiple attachments. Now, I cannot access any of my mail accounts on the iPad.

iPad 2, iOS 8.1.1, 32GB with cellular

Posted on Nov 21, 2014 6:15 PM

Reply
21 replies

Jul 22, 2015 11:16 PM in response to mmulhern1

I had exactly the same problem, namely I was going to send a mail with some attachments (6MB pictures ) and then black out, mail was probably frozen, tehn closing and back to the starting page of iPad. After that every time mail app starts meant showing a white page with some icons, but no content, then black page and closing the app.

After reading what others did in such a case: reboot iPad, send the critical mail/delete from my gmail account from other PC, later delete only gmail account (the last mail causing the crash was sent from there) from my iPad, restore iPad by a two month ago status (unfortunately i lost only some notepad messages and other staff, but mail was not recovered!!!) In the meantime the Gmail app was newly installed on my iPad and functioning perfectly!! Also i updated to ios 8.3 after crash, but no help.

Last chance was to delete all of my accounts (i had 5 different ones) and suddenly mail started to show something... Namely at the next start asking for account offering the account starting page . Then i reinstalled firstly my gmail account succesfully via running mail app and instead of new account downloaded actual mails from the server the original status of the account came up with the unsent big email attachments etc. Then i could simply delete this draft, close the mail app and install the other accounts without any problem. Now mail is functioning like before.

Hope it helps you and others as well.

Jul 27, 2015 9:11 AM in response to JJPEngr

IN response to this and Budapest 14. I have the same problem. Trying to send a large attachment on an email. I have deleted all my email accounts (6) and have tried to add them back on. even when I try to add only 1 email account, not the same account that had the large attachment, it shows that it is added on the settings yet when I go to Mail, it appears I have no accounts at all.

help

Aug 1, 2015 6:52 AM in response to granny10montreal

I understood that the phenomena was definitely the same, but he reason behind not necessarily. However i tried to re install mail accounts started with the particular one from where the oversized mail was going to be sent. After being ready with installation, interestingly exactly the same status/picture of Mail ap returned as i sent the mail. Supposedly the whole app was frozen into that process even the content of that account remained somewhere after deleting that account. As i reinstalled the acount the previous content was reverted i could delete the big mail simply, then I could continue to use that account and then after implement the rest of the accounts.

My iPad2 Mail application starts, shows blank screen with header, then crashes and closes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.