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Question: Nickel allergy and the iphone 6

I have had an iphone 5 for 2 years and never had any problems with it. Most of the time I had it savely tucked in a case, but especially the first weeks I had used it a lot bare handed and without any protection. While I have been diagnosed with a nickel allergy for years and develop easily rash when exposed to nickel I never had a problem with my black iphone 5.

About a week ago i received my new iphone 6. Space grey, because there isnt a black one. The first evening I used the device naked. Aware of my clumsyness and the fact that I dont really like the feel of the new material I bought a flip case the next morning. When I looked into the mirror I saw that I was developing eczemes in the face (eyes, forehead, ears and chin), on my lower arms and around the shoulders/lower back. All places I touch regulary and often. At first I thought it might not be a big deal, maybe I ate something bad and itll go away. However, the rash is getting worse and worse and while I was trying too figure out what it could cause (using my iphone to search the web) when it suddenly occured to me. I had heard that Ipads can cause such reactions, but since I never had problems with the old phones so I didnt consider it. After all, I am using a case which covers the back of the iphone and the sides.

Apparently my love for apples latest product is pretty much one sided. I am certain that I cant be the only one here with a nickel allergy. Could it be that the space grey colour was a bad choice and the silver/golden one would have been better since they have less nickel in their paint? Where can I contact apple to make them aware of the problem? Would it be possible to exchange my space grey iphone for another colour if those are less

I am a huge fan of the apple watch too, up to now I hoped that nickel wouldnt be an issue there, apparently apple still doesnt consider one of the most common allergies on the world and doesnt produce allergy friendly products. :/

iPhone 6, iOS 8.1.1

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Nov 26, 2014 9:43 AM in response to LoniLin In response to LoniLin

I have never had any allergies before and I have used all the previous iPhones, iPads and Macbooks with no problems at all. As soon as I got my iPhone 6 (gold version) I started getting blisters on my fingertips where I was touching the phone. at first I thought it was the fact that I was holding the phone when it was getting very hot, but after coming across several other people complaining about similar issues with Apple products I'm starting to think it is nickel or something else in the iPhone 6 that is causing the issue. I did also buy a Magic Trackpad at the same time I bought my new phone so it may be something in the glass they are using. Does anyone know if Apple publishes a list of materials they use in different parts of the phone? It could also be some new product they are using at the factory to clean the surfaces before they ship them out.


https://en.wikipedia.org/wiki/Dyshidrosis

http://visionaforethought.wordpress.com/apple-product-allergy/

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Nov 21, 2014 9:38 PM in response to LoniLin In response to LoniLin

The first thing you should probably do is go to your doctor and ascertain the exact nature of your problem. As I understand it, nickel allergies are most commonly contact allergies, meaning the reaction is on the skin where the nickel has touched it. Your shoulders and lower back seem unlikely to be places that the phone touches.


Use the Contact Us link at the bottom right of every page for information on how to contact Apple.


Best of luck.

Nov 21, 2014 9:38 PM

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Nov 21, 2014 9:54 PM in response to IdrisSeabright In response to IdrisSeabright

Im not using the phone for calls, just browsing internet and writing sms. My hands are permanently in contact with the side of the phone and transport the nickel easily to my face etc. Like when u scratch your back/shoulder. its worst around the nose/eyes (wearing plastic glasses so i touch there regulary adjust their position). I also dont wear any jewellery And avoid metal contact in general.


When i call someone i use headphones. :/ getting an appointment at the doctor especially around this time of the year wont be possible, and would most likely result in the doctor telling me not to use my phone for a month to see if it disappears (right, as if i could do that).


do you think that an apple authorized service provider could help me with this matter too?

Nov 21, 2014 9:54 PM

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Nov 21, 2014 10:58 PM in response to LoniLin In response to LoniLin

LoniLin wrote:



do you think that an apple authorized service provider could help me with this matter too?

No. It is a medical condition. And given your condition you would have been wise to check on what metals are in a device before you bought it.


Cheers


Pete

Nov 21, 2014 10:58 PM

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Nov 21, 2014 11:16 PM in response to petermac87 In response to petermac87

Except for soap, shampoo and bodylotion I am not using any other cosmetic products (no make up etc.) and those products are the same as before i received the phone. If they had caused it the reaction would have shown earlier.


I have succesfully used the iphone 5 for years without any problems, as such I had no reason to assume that the iphone 6 would cause an allergic reaction. I could have checked for the metal the phone is made of but that information wont help since apple doesnt list what alloy they use. (At least I couldnt findany information regarding this.)


I had no reason to assume that they changed that to something less allergic friendly.

Nov 21, 2014 11:16 PM

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Nov 22, 2014 5:36 AM in response to LoniLin In response to LoniLin

LoniLin wrote:


I had no reason to assume that they changed that to something less allergic friendly.

And you still don't know that they have. There are nickel test kits available, though I don't know how accurate they really are.


There are many, many causes of rashes. The fact that you're getting a rash on areas which you couldn't possibly have touched with your phone is one data point indicating the problem may not be the phone. That's why it's important to get a medical opinion. I'm not sure why getting an appointment with a doctor wouldn't be possible. But, at least rashes are generally not life threatening.


However, if you still believe the iPhone is the cause of your problem, it sounds as if you're still within the return period and you should take advantage of that. A phone, no matter how nice, doesn't seem worth living with a rash.

Nov 22, 2014 5:36 AM

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Nov 26, 2014 9:43 AM in response to LoniLin In response to LoniLin

I have never had any allergies before and I have used all the previous iPhones, iPads and Macbooks with no problems at all. As soon as I got my iPhone 6 (gold version) I started getting blisters on my fingertips where I was touching the phone. at first I thought it was the fact that I was holding the phone when it was getting very hot, but after coming across several other people complaining about similar issues with Apple products I'm starting to think it is nickel or something else in the iPhone 6 that is causing the issue. I did also buy a Magic Trackpad at the same time I bought my new phone so it may be something in the glass they are using. Does anyone know if Apple publishes a list of materials they use in different parts of the phone? It could also be some new product they are using at the factory to clean the surfaces before they ship them out.


https://en.wikipedia.org/wiki/Dyshidrosis

http://visionaforethought.wordpress.com/apple-product-allergy/

Nov 26, 2014 9:43 AM

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Nov 26, 2014 11:26 AM in response to edward283 In response to edward283

Apple had problems with Nickel allergies before, there have been cases where rashes were caused by their products. This is not entirely new. The heat definitely may be an important factor in this, as heated metal tends release more nickel and therefore is more aggressive, specially in connection with sweat.


I got into contact with their support team and they were extremely helpful. They told me, that the case of the iphone 6 is the same as it's successor, the iphone 5.* I had a call with the support of my country (before I had just chat-support) and reported the issue there. I did mention thatI didnt have any problems with that model, and I also tested it (putting it on my bare skin and such): No reaction. However, while MY model didn't show any traces of nickel, others did. During my journey through the web related to this issue I found the following link:

http://nonickel.com/blogs/nickel-allergy-news/14852553-does-your-iphone-or-ipad- have-nickel-in-them-test-to-find-out


The woman on the phone suggested me to use my phone with a case only, and apply a screen protection too -- not to protect the mobile phone but rather to protect myself from it. (Which I did day 2 after receiving it.) If both doesn't help, she told me I should return the iphone 6.


Apparently, the iphone 5 also contained traces of nickel. Not every model does (apparently) but some do. The nickel allergy reaction is a problem, and it's important that apple knows about it. In the past they claimed that "it's a rare case" and happens so seldom that it's not an issue. The more people report it, the more is apple is forced to look for the source of the problem -- wherever it might lay.


If you suffer from any reaction, report it to them they are really helpful.

Nov 26, 2014 11:26 AM

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Nov 26, 2014 11:39 AM in response to LoniLin In response to LoniLin

This looks like a serious problem for you. I certainly hope you find a safe and healthy resolution.

There are some iPhone cases that would completely eliminate the possibility of touching any part of the phone. One is the LifeProof Fre. it is a waterproof case styled well. There are probably other similar cases. Perhaps one of these would prevent the allergic reactions.

Nov 26, 2014 11:39 AM

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Question: Nickel allergy and the iphone 6