Nickel allergy and the iphone 6

I have had an iphone 5 for 2 years and never had any problems with it. Most of the time I had it savely tucked in a case, but especially the first weeks I had used it a lot bare handed and without any protection. While I have been diagnosed with a nickel allergy for years and develop easily rash when exposed to nickel I never had a problem with my black iphone 5.

About a week ago i received my new iphone 6. Space grey, because there isnt a black one. The first evening I used the device naked. Aware of my clumsyness and the fact that I dont really like the feel of the new material I bought a flip case the next morning. When I looked into the mirror I saw that I was developing eczemes in the face (eyes, forehead, ears and chin), on my lower arms and around the shoulders/lower back. All places I touch regulary and often. At first I thought it might not be a big deal, maybe I ate something bad and itll go away. However, the rash is getting worse and worse and while I was trying too figure out what it could cause (using my iphone to search the web) when it suddenly occured to me. I had heard that Ipads can cause such reactions, but since I never had problems with the old phones so I didnt consider it. After all, I am using a case which covers the back of the iphone and the sides.

Apparently my love for apples latest product is pretty much one sided. I am certain that I cant be the only one here with a nickel allergy. Could it be that the space grey colour was a bad choice and the silver/golden one would have been better since they have less nickel in their paint? Where can I contact apple to make them aware of the problem? Would it be possible to exchange my space grey iphone for another colour if those are less

I am a huge fan of the apple watch too, up to now I hoped that nickel wouldnt be an issue there, apparently apple still doesnt consider one of the most common allergies on the world and doesnt produce allergy friendly products. :/

iPhone 6, iOS 8.1.1

Posted on Nov 21, 2014 9:22 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 21, 2014 9:38 PM

The first thing you should probably do is go to your doctor and ascertain the exact nature of your problem. As I understand it, nickel allergies are most commonly contact allergies, meaning the reaction is on the skin where the nickel has touched it. Your shoulders and lower back seem unlikely to be places that the phone touches.


Use the Contact Us link at the bottom right of every page for information on how to contact Apple.


Best of luck.

46 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Nickel allergy and the iphone 6

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.