Nickel allergy and the iphone 6

I have had an iphone 5 for 2 years and never had any problems with it. Most of the time I had it savely tucked in a case, but especially the first weeks I had used it a lot bare handed and without any protection. While I have been diagnosed with a nickel allergy for years and develop easily rash when exposed to nickel I never had a problem with my black iphone 5.

About a week ago i received my new iphone 6. Space grey, because there isnt a black one. The first evening I used the device naked. Aware of my clumsyness and the fact that I dont really like the feel of the new material I bought a flip case the next morning. When I looked into the mirror I saw that I was developing eczemes in the face (eyes, forehead, ears and chin), on my lower arms and around the shoulders/lower back. All places I touch regulary and often. At first I thought it might not be a big deal, maybe I ate something bad and itll go away. However, the rash is getting worse and worse and while I was trying too figure out what it could cause (using my iphone to search the web) when it suddenly occured to me. I had heard that Ipads can cause such reactions, but since I never had problems with the old phones so I didnt consider it. After all, I am using a case which covers the back of the iphone and the sides.

Apparently my love for apples latest product is pretty much one sided. I am certain that I cant be the only one here with a nickel allergy. Could it be that the space grey colour was a bad choice and the silver/golden one would have been better since they have less nickel in their paint? Where can I contact apple to make them aware of the problem? Would it be possible to exchange my space grey iphone for another colour if those are less

I am a huge fan of the apple watch too, up to now I hoped that nickel wouldnt be an issue there, apparently apple still doesnt consider one of the most common allergies on the world and doesnt produce allergy friendly products. :/

iPhone 6, iOS 8.1.1

Posted on Nov 21, 2014 9:22 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 21, 2014 9:38 PM

The first thing you should probably do is go to your doctor and ascertain the exact nature of your problem. As I understand it, nickel allergies are most commonly contact allergies, meaning the reaction is on the skin where the nickel has touched it. Your shoulders and lower back seem unlikely to be places that the phone touches.


Use the Contact Us link at the bottom right of every page for information on how to contact Apple.


Best of luck.

46 replies
Question marked as Top-ranking reply

Nov 21, 2014 9:38 PM in response to LoniLin

The first thing you should probably do is go to your doctor and ascertain the exact nature of your problem. As I understand it, nickel allergies are most commonly contact allergies, meaning the reaction is on the skin where the nickel has touched it. Your shoulders and lower back seem unlikely to be places that the phone touches.


Use the Contact Us link at the bottom right of every page for information on how to contact Apple.


Best of luck.

Jun 23, 2015 11:10 PM in response to LoniLin

Clearly something is causing you an allergic reaction, however it seems unlikely it's from nickel as there is no nickel on the outside of iPhones. The metal casing of all iPhone 6/6s is made of anodised aluminium (same as for the iPhone 5/5s). No nickel, no paint. There's some plastic covering the antenna lines at top and bottom of the rear of the casing but no nickel.


The fact that you are still having the problem after enclosing the phone in an external case would seem to settle it, it's not the aluminium shell of the iPhone that's the problem, it has to be something on the screen or some chemical outgassing from the phone's interior that you're reacting to (it's pretty common for people with allergies to be sensitive to more than just one thing). I believe Apple do use a chemical coating to reduce fingerprints/smudging on the glass screen of iPhones and iPads, maybe they're using one with a different composition for the 6? That might be what you are reacting to, it would likely get on your fingers as you tap on the screen and could explain your problem if you then transferred the chemical you your face, etc. by touch.


Really, as others have sensibly advised, you need to go see your doctor; it seems likely you are allergic to more than just nickel.

Nov 22, 2014 5:36 AM in response to LoniLin

LoniLin wrote:


I had no reason to assume that they changed that to something less allergic friendly.

And you still don't know that they have. There are nickel test kits available, though I don't know how accurate they really are.


There are many, many causes of rashes. The fact that you're getting a rash on areas which you couldn't possibly have touched with your phone is one data point indicating the problem may not be the phone. That's why it's important to get a medical opinion. I'm not sure why getting an appointment with a doctor wouldn't be possible. But, at least rashes are generally not life threatening.


However, if you still believe the iPhone is the cause of your problem, it sounds as if you're still within the return period and you should take advantage of that. A phone, no matter how nice, doesn't seem worth living with a rash.

Jun 25, 2015 12:05 AM in response to deggie

Even if the iPhone 6 shell does contain trace amounts of nickel (and I'd like to see the evidence for this) it cannot explain the OP's experience of still having a reaction after putting the phone in a case - nickel allergies are contact allergies, your skin has to touch the stuff to react (and usually for a sustained period). That's impossible for a phone that's shell is covered by a case (or for nickel in the mic which is inside the phone and will never come into contact with the user's skin). And I don't think you can trigger a nickel reaction by touching it and then touching other parts of your body with your fingers as she describes.


These symptoms indicate that some easily transferred chemical elsewhere on the phone is the culprit, and the oleophobic coating on the screen seems the most likely source -- it's pressed right up against your face when you talk on the phone and some of it may well come off on your fingers when you tap and swipe the screen. Hmm, I wonder. Maybe LoniLin should try using a screen protector film, that might help.

Nov 26, 2014 11:39 AM in response to LoniLin

This looks like a serious problem for you. I certainly hope you find a safe and healthy resolution.

There are some iPhone cases that would completely eliminate the possibility of touching any part of the phone. One is the LifeProof Fre. it is a waterproof case styled well. There are probably other similar cases. Perhaps one of these would prevent the allergic reactions.

Jan 25, 2015 10:33 AM in response to wvpowers

wvpowers wrote:


I'm not sure I've read any research on alloys used in phone manufacturing, at least in detail. The only thing Apple states is "anodized aluminum" which doesn't say much about the components. I have the same concerns about the Apple Watch and it's not just the metal alloys, I'm also allergic to the plastic that was used in the Fitbit bands that no one has adequately explained as of yet. I don't want to drop a bunch of money only to find out it's going to turn my arm red and kill my skin.

If you believe you have an allergy the only logical course is to see an allergist and determine what it is specifically that you are allergic to. While this thread is about nickel allergies, which are common, whatever reaction the posters to this thread have it isn't a nickel allergy, as there is no exposed nickel on an iPhone. there's no logical reason to use nickel; it's heavier and more expensive than aluminum. Other than Nickel metal allergies are exceedingly rare.


Anodized aluminum is simply aluminum that has a layer of aluminum oxide on it as a protectant.


Regarding the watch, the only way to find out is to buy one and try it. If you get a reaction to it then return it, as you would with any product that didn't meet your needs.

May 18, 2015 6:08 PM in response to LoniLin

All the answers on here regarding general allergy issues are irrelevant, people who have allergies know triggers and don't need such advice.


I have had pretty bad allergies for years but was fine in the last 3 years until I bought my iPhone6.


I had instant allergic reactions on different parts of my body. Strange thing is that I am using it with an iPhone leather case.


Now I never had those issues before with an iPhone 5 or 4 so I am also thinking they must be using some chemical or material that people react to

and its not necessarily contact related since as I said I am using a heavy leather case? Maybe in the Glass?


Anyway I sold my iPhone6 and am going back to an iPhone5 , but this is something Apple seriously needs to look into.

Jun 23, 2015 2:09 PM in response to Lawrence Finch

I too have a dermatologist confirmed allergy to nickel. It would be very helpful if information was available from Apple on the exact materials used in their products. You should also look for chromate and cobalt as they often are with nickel and cause the same reaction. Nickel is my main concern, but I also have an allergy to chromium which is used in the tanning of leather. Maybe try a different case than leather. In my case, touching nickel anywhere on my body shows a reaction in my hands. Good luck to all of us as this is a serious allergy.

May 24, 2015 2:01 PM in response to dasmeer

User uploaded file

I went to a dermatologist who took a biopsy (note the black dot) and determined that I have a contact dermatitis to something that I put against my face. Guess what? It is completely gone now, but I can only talk on speaker phone or with my ear buds. The slightest touch to my cheek and it comes back. This thread has been helpful, as perhaps I will go back to the iPhone 5 or even try a different 6??? Thoughts?

Nov 26, 2014 9:43 AM in response to LoniLin

I have never had any allergies before and I have used all the previous iPhones, iPads and Macbooks with no problems at all. As soon as I got my iPhone 6 (gold version) I started getting blisters on my fingertips where I was touching the phone. at first I thought it was the fact that I was holding the phone when it was getting very hot, but after coming across several other people complaining about similar issues with Apple products I'm starting to think it is nickel or something else in the iPhone 6 that is causing the issue. I did also buy a Magic Trackpad at the same time I bought my new phone so it may be something in the glass they are using. Does anyone know if Apple publishes a list of materials they use in different parts of the phone? It could also be some new product they are using at the factory to clean the surfaces before they ship them out.


https://en.wikipedia.org/wiki/Dyshidrosis

http://visionaforethought.wordpress.com/apple-product-allergy/

Mar 18, 2016 10:35 AM in response to LoniLin

I have been experiencing terrible reactions to both IPhone 4 and IPhone 6... This is a very real problem. I've had blisters covering my palms and fingers, terrible itching, burning sensations, etc... After holding my phone too long, I need to run my hands under cold water to relieve the burning. Tiny blisters (the size of a pin point) form on my fingers, and then gradually grow outwards, breaking open my skin and causing me to bleed. All this, with a rubber case on my phone. This outrages me. Doctor's don't know what to tell me. I'm disgusted that Apple is putting out harmful products. I hope that they address this and change the metal alloy in the materials of the phone. I would be happy to pay more for a phone that didn't do this to me. Help!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Nickel allergy and the iphone 6

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.