I just received notice from Canon that th…

Level 1

8 points

Jan 1, 2016 5:40 PM in response to PAHU

I followed the link and downloaded the new driver, but I can't find it. Where did it go? When I look at "CanonIJPDE Bundle" the driver version is v11.7, added in 2014, rather than v10.84 that I presumably just downloaded. I followed Pahu's instructions for manually selecting the driver via "Add Printer", but whatever driver populated when I selected MX850 doesn't work. (I tried to print a document, the queue said "printer in use", but the job never printed....) Is there any way to make sure I have driver v10.84.11 in an accessible location?

By the way, here's what Canon said when I asked for a new driver: "I realize this does not help you, but Canon is not to blame for the fast computer world."

Reply

Apr 10, 2016 9:46 AM in response to PAHU

PaHu,

Thank you for all your help for getting the MX850 to work on OS X.

I followed all your directions and I am now able to see the printer installed with the 10.84.2.0 version of the driver you provided to be displayed in the Driver properties. Everything seems to work including Printing a Test page, seeing Supply Levels, or performing cleaning operations. However, I do get an error when I try to print from any other applications. See below the error that I get:

It seems that while it picks some of the 10.84.12 drivers, it then go gets some libraries from the 10.7.0 version, which is the version number that my CanonJPDE.bundle file shows despite deleting the file and trying to re-install the correct version by re-running the 10.84 installation program.

Any thoughts on how to fix this.

Many Thanks!

Process:	Raster2CanonIJ [1410]
Path:	/Library/Printers/Canon/BJPrinter/Filters/Raster2CanonIJ/Raster2CanonIJ.bundle/C ontents/MacOS/Raster2CanonIJ
Identifier:	Raster2CanonIJ
Version:	11.7.0 (11.7.0)
Code Type:	X86-64 (Native)
Parent Process:	cupsd [941]
Responsible:	Raster2CanonIJ [1410]
User ID:	26

Date/Time:	2016-04-10 12:38:27.354 -0400
OS Version:	Mac OS X 10.11.2 (15C50)
Report Version:	11
Anonymous UUID:	F95F4501-A242-FC30-7BBF-C1FE50B4E7DA

Time Awake Since Boot: 2400 seconds

System Integrity Protection: enabled

Crashed Thread:

0 Dispatch queue: com.apple.main-thread

Exception Type:	EXC_BREAKPOINT (SIGTRAP)
Exception Codes:	0x0000000000000002, 0x0000000000000000
Exception Note:	EXC_CORPSE_NOTIFY

Dyld Error Message:

Symbol not found: _BJStatusOperatorCallIsSupported

Referenced from: /Library/Printers/Canon/BJPrinter/Filters/Raster2CanonIJ/Raster2CanonIJ.bundle/ Contents/MacOS/Raster2CanonIJ

Expected in: /Library/Printers/Canon/BJPrinter/Frameworks/BJStatus2.framework/Versions/A/BJS tatus2

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 dyld	0x00007fff6f165075 dyld_fatal_error + 1
1 dyld	0x00007fff6f168094 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 139
2 libdyld.dylib	0x00007fff8c47e262 dyld_stub_binder + 282
3 ???	0x000000010a24e0d0 0 + 4465156304

4 jp.co.canon.ij.print.filter.raster2canonij 0x000000010a21f2ac 0x10a213000 + 49836

5 jp.co.canon.ij.print.filter.raster2canonij 0x000000010a21e005 0x10a213000 + 45061

6 jp.co.canon.ij.print.filter.raster2canonij 0x000000010a21db92 0x10a213000 + 43922

7 jp.co.canon.ij.print.filter.raster2canonij 0x000000010a21438c start + 52

Thread 1:

0 libsystem_kernel.dylib	0x00007fff96cd16de __workq_kernreturn + 10
1 libsystem_pthread.dylib	0x00007fff916ac729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib	0x00007fff916aa365 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib	0x00007fff96cd1ff6 kevent_qos + 10
1 libdispatch.dylib	0x00007fff86e77099 _dispatch_mgr_invoke + 216
2 libdispatch.dylib	0x00007fff86e76d01 _dispatch_mgr_thread + 52

Thread 3:

0 libsystem_kernel.dylib	0x00007fff96cd16de __workq_kernreturn + 10
1 libsystem_pthread.dylib	0x00007fff916ac729 _pthread_wqthread + 1283
2 libsystem_pthread.dylib	0x00007fff916aa365 start_wqthread + 13

Thread 4:

0 libsystem_kernel.dylib	0x00007fff96cd0eb2 __psynch_cvwait + 10
1 libsystem_pthread.dylib	0x00007fff916ad186 _pthread_cond_wait + 821

2 jp.co.canon.ij.print.filter.raster2canonij 0x000000010a233bf8 0x10a213000 + 134136

3 libsystem_pthread.dylib	0x00007fff916acc13 _pthread_body + 131
4 libsystem_pthread.dylib	0x00007fff916acb90 _pthread_start + 168
5 libsystem_pthread.dylib	0x00007fff916aa375 thread_start + 13

Thread 5:

0 libsystem_kernel.dylib	0x00007fff96cd0eb2 __psynch_cvwait + 10
1 libsystem_pthread.dylib	0x00007fff916ad150 _pthread_cond_wait + 767

2 jp.co.canon.ij.print.filter.raster2canonij 0x000000010a225f69 0x10a213000 + 77673

3 libsystem_pthread.dylib	0x00007fff916acc13 _pthread_body + 131
4 libsystem_pthread.dylib	0x00007fff916acb90 _pthread_start + 168
5 libsystem_pthread.dylib	0x00007fff916aa375 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x00007fff6f19d268 rbx: 0x00007fbdc05c2220 rcx: 0x0000000000000000 rdx: 0x0000000000000000

rdi: 0x00007fff6f19d3e0 rsi: 0x0000000000000000 rbp: 0x00007fff559e9810 rsp: 0x00007fff559e97f8

r8: 0x00007fff6f187cac r9: 0x00000000f0000000 r10: 0x00007fff559e95ff r11: 0x00007fff6f19d3e0

r12: 0x00007fbdc0624e00 r13: 0x00007fbdc073c530 r14: 0x00007fff6f19d3e0 r15: 0x00007fbdc056c2b0

rip: 0x00007fff6f165075 rfl: 0x0000000000000246 cr2: 0x000070000029ee2e

Logical CPU:	0
Error Code:	0x02000131
Trap Number:	133

Binary Images:

	0x10a213000 -	0x10a24dff7 +jp.co.canon.ij.print.filter.raster2canonij (11.7.0 - 11.7.0) <517561C7-0B0E-31EA-BB6E-839C171CB0C2> /Library/Printers/Canon/BJPrinter/Filters/Raster2CanonIJ/Raster2CanonIJ.bundle/ Contents/MacOS/Raster2CanonIJ
	0x10a267000 -	0x10a274fff +jp.co.canon.bsd.bjcommand2 (8.2.10 - 8.2.10) <3DA15E07-ADE3-3B74-B292-8F1E3C6EB0AC> /Library/Printers/Canon/BJPrinter/Frameworks/BJCommand2.framework/Versions/A/BJ Command2
	0x10a27f000 -	0x10a2eeff7 +jp.co.canon.bsd.bjessential2 (4.3.11 - 4.3.11) <C0A6B0E1-C738-305D-A298-E08BE99A7D08> /Library/Printers/Canon/BJPrinter/Frameworks/BJEssential2.framework/Versions/A/ BJEssential2
	0x10a2f7000 -	0x10a309fff +jp.co.canon.ij.print.CIJPrinterUtility (11.7.0 - 11.7.0) <669487DE-382A-35A2-9BE4-7603FF2BE6A3> /Library/Printers/Canon/BJPrinter/Frameworks/CIJPrinterUtility.framework/Versio ns/A/CIJPrinterUtility
	0x10a324000 -	0x10a329fff libcupsimage.2.dylib (435) <39E3398C-BA5F-31C6-A41C-0056ADA9DBEA> /usr/lib/libcupsimage.2.dylib
	0x10a335000 -	0x10a367ff7 +jp.co.canon.bj.print.bjstatus2.a (10.84.12 - 10.84.12) <45336152-379C-33D7-A4B5-9D623F1F4080> /Library/Printers/Canon/BJPrinter/Frameworks/BJStatus2.framework/Versions/A/BJS tatus2
	0x10a390000 -	0x10a394ff7 +jp.co.canon.bj.bjpdelocalizedstring2 (2.5.11 - 2.5.11) <2C90D529-67D1-3F69-8B5F-E043EFE37153> /Library/Printers/Canon/BJPrinter/Frameworks/BJPDELocalizedString2.framework/Ve rsions/A/BJPDELocalizedString2
0x7fff6f164000 -	0x7fff6f19afa7 dyld (360.18) <1A7F8274-FC32-3B86-9979-66B8F2B7B5E2> /usr/lib/dyld
0x7fff8561f000 -	0x7fff8562afff libkxld.dylib (3248.20.55) <3B8A19A8-7B41-3322-BDEC-9A2461E76423> /usr/lib/system/libkxld.dylib
0x7fff856b2000 -	0x7fff856d6ff7 libJPEG.dylib (1442) <0F9069AB-D830-37DD-8813-B635D1ECB3E4> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff856d7000 -	0x7fff86942ff3 com.apple.CoreGraphics (1.600.0 - 948) <08CF6D47-D0DC-3FF2-8E9E-4394F0358252> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff86b87000 -	0x7fff86b87fff com.apple.ApplicationServices (48 - 48) <DD9C4070-C0FC-3984-BCED-72E6E99838FC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff86b88000 -	0x7fff86d2eff7 com.apple.audio.toolbox.AudioToolbox (1.13 - 1.13) <F912765D-88ED-3324-B512-3778A8CE878B> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff86de0000 -	0x7fff86de5ff3 libunwind.dylib (35.3) <124E0F05-2350-3774-A32C-7F5BF38EDE73> /usr/lib/system/libunwind.dylib

Reply

PAHU

Level 6

16,705 points

Apr 10, 2016 7:37 PM in response to fred9999_us

Don't be concerned about the different version number being shown. This is the version of the process Raster2CanonIJ, rather than the driver version.

Looking at the crash log I would recommend you remove the Canon printer files from your Mac and then run the v10.84 driver installer again.

First step is to open Printers & Scanners and remove the current MX850. Then unplug the MX850 USB cable to the Mac.

Then you need to open Finder and select Go > Go to Folder. Then copy the following line and paste it into the Go field and then press the Go button.

/Library/Printers/Canon/BJPrinter

This will show you the contents of the Canon BJPrinter folder. Select all the folders here and trash them.

Now restart your Mac and when you have logged back in, run the v10.84 driver installer again. When that has completed you can reconnect the model USB cable and add the printer via Printers & Scanners. Now see if you can print without the error.

If for some reason the Canon driver does not work then there is an alternate driver package known as Gutenprint. With this package installed you can then add the printer using the Gutenprint Canon MX850 driver.

Reply

I just received notice from Canon that they will not develop a printer driver for OS10.10.1 for their Pixma MX850 product. Does anyone have a recommendation? thx.