Illustrator CC tool pallets disappearing

Anyone else having this problem?


the essential took pallets will often just disappear. changing to another workspace brings up other pallets but then some of those don't work right.


I've only had this problem once I installed Yosemite... Seems like an Adobe issue, but odd that these window issues started the same time installed the new OS.


restarting Ill fixes the problem... till they disappear again.

3.2 GHz Quad-OTHER, OS X Yosemite (10.10.1), 24 GB 1066 DDR3 ECC

Posted on Dec 8, 2014 9:54 AM

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20 replies

Aug 5, 2016 6:19 AM in response to cpage

With regard to this problem has anyone checked their console messages when it happens I found this:


20/05/2015 10:06:10.608 spindump[386]: Saved spin report for Adobe Illustrator version 18.1.1 (18.1.1) to /Library/Logs/DiagnosticReports/Adobe Illustrator_2015-05-20-100610_MacPro.spin

20/05/2015 10:06:15.637 CEPHtmlEngine[867]: ---exit_code=-1---

20/05/2015 10:06:15.702 CEPHtmlEngine[867]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650

20/05/2015 10:06:17.171 CEPHtmlEngine Helper[870]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650

20/05/2015 10:06:19.492 CEPHtmlEngine Helper[870]: The function ‘CGFontSetShouldUseMulticache’ is obsolete and will be removed in an upcoming update. Unfortunately, this application, or a library it uses, is using this obsolete function, and is thereby contributing to an overall degradation of system performance.

20/05/2015 10:06:21.535 Adobe Illustrator[850]: handleRequest request: An exception was caught while attempting to create a return message, and will be squashed: [NSMachPort sendBeforeDate:] reply port invalid

20/05/2015 10:06:22.245 CEPHtmlEngine[867]: Calling render failed, the reason is connection went invalid while waiting for a reply because a mach port died

20/05/2015 10:06:22.527 CEPHtmlEngine[867]: --Exiting...--


For those who don't know what the CEPHtmlEngine is it's part of CC and is called the Common Extensibility Platform its an extension and part of the CC install. Se this link for more info: http://www.dehats.com/drupal/node/122


It appears that quite a few Adobe apps are generating spin dumps not only that but are creating a wealth of console messages during normal use. I must say that Adobe seem to be losing the plot with their softwares. I have the majority of the CC apps installed as I use quite a few of them on a regular basis however just looking over the console recently and the amount of messages which seem to indicate failures or dumps or squashed processes etc etc is staggering.


Not sure if this is a result of Yosemite install or just a problem with Adobe apps in general or a problem with upgraded OS installs rather than fresh installs. I'm sure that some of these reports do cause system slowdowns especially the spin dumps which cause a slight pause (a few seconds beachball) within the app before it continues with whatever command you initiated.


I'd like to hear if there is a fix for this other than the application frame one, as I hate the app frame and can't fathom the need for full screen apps especially when you need to be able to drag and drop from the desktop/finder windows/other apps?? It kind of cuts out a level of ease which took decades to implement properly within the OS and apps. Anyway enough of my gripes anyone got a fix yet?

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Illustrator CC tool pallets disappearing

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