My iCloud email account suddenly will not accept emails sent from my work account. The rejection reads "Success delivery receipts not accepted." I need to be able to communicate between accounts as my colleagues must have access to my personal email address. I cannot change the relevant email settings on my work account. Can I change something on my iCloud email account to accept these emails? Thank you.
iPad Air, iOS 8.1.2
Seeing the same bounce message from Small Business Server 2011 which runs Exchange 2010. Nothing has changed on server this week and all emails to me.com are bouncing.
st11p00mm-smtpin008.mac.com #550 5.7.1 Success delivery receipts not accepted: <redacted>@me.com ##
st11p00mm-smtpin008.mac.com rejected your message to the following e-mail addresses:
<redacted> (<redacted>@me.com)
st11p00mm-smtpin008.mac.com gave this error:
Success delivery receipts not accepted: <redacted>@me.com
Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.
Yes, that's the message I'm getting. This is a new development as I used to send multiple emails back and forth between my work account and my icloud account every week. Did iCloud make some sort of change recently? I can still send emails from my work account to my gmail account.
Certainly hope that they do fix as I'm losing mails as well. Same mail is Ok if sent via another account which then forwards it.
Hope Apple have the technical ability to capture the e-mails they have lost for me.
I have this problem as well. It started suddenly on December 5 with 3 different clients, all of whom have communicated with me without problem in the past.
I was just on the line now with Apple support. I was told by a senior tech advisor that iCloud does not support the delivery receipt feature and so this is a problem at the client end, which does not seem logical to me given my circs outlined above. I am not prepared to contact my clients and tell them that they should change their system if they want to continue to send me business.
I was advised that iCloud is not meant for businesses and is meant solely for average consumers. If enough people complain they might look at it. Otherwise, and in reality, it is my problem. I was told if it does my iCloud email does not work for me I will have to find another email service. Wow.
Anyone feeling the cold chill of Microsoft circa 1992? I am a big Apple consumer but at this point it appears the Trillion Dollar company is just not trying.
What did they say when you pointed out that their SMTP server is advertising that it does support delivery receipts ("250-DSN" - that's their server advertising that it accepts and honors "Delivery Service Notifications") ? It's a violation of SMTP standards to advertise support for something then 5xx reject people who use it.
If they don't want to do DSN, they have to stop telling people they do DSN, then connecting servers won't ask for it...
<Edited by Host>
Yeah, this is definitely not an email client issue. This is completely server related.
I’m running into the same issue with a couple of my customers who had no idea I wasn‘t receiving their emails. (Their email system hides bounces automatically.) I suppose if all of us contact Apple support to make them aware of this problem, something is more likely to happen.
Ugh, it might not be meant for businesses to use, but my client does not use it...they email tonnes of their clients who do use it though.
This is "change how you would normally email someone or the email won't get through".
This is so sad and disappointing. I work as a Network Engineer for a school district and our emails now are not accepted to some of our families. We are not a business and we are not turning off DSN. This was a poor move for them. It really affects their customers and their ability to utilize their products....
I Am having same problem. This is really, really bad news for me. Lots of headaches and lost business. i sure would like to see a fix from Apple really soon. Had to switch to gmail. im not happy about it.
I spoke to Apple on Friday. A senior advisor said it was not Apple; it was that my employer had changed its security settings, and I should contact my employer. I disputed this analysis pointing to the number of replies to this post from people saying they also had the same problem with their icoud email accounts. My complaint was noted, but I'm not encouraged given Apple's denial of responsibility.
Yes, I have just discovered I have the same problem - as far as I am aware, with only one correspondent. Certainly most of my emails seem to be being received ok (but how do you ever know? Even if the correspondent is getting error messages back, if he/she has only the one address for you and no phone no, they can't tell you there's a problem!).
Since the problem has been in existence for 3 weeks now with only a handful of people raising it on this forum, it must be a problem with only a tiny minority of users; so it is probably some obscure combination of settings on the sending server. The simple failure to receive any email asking for a delivery success receipt would surely cause far more emails to fail and hence a huge volume of complaints?
I have raised it with Apple Support (as an addendum to ongoing correspondence on another minor issue they have been trying and failing to address for a couple of months). I'll see what that brings. In the meantime, any more ideas on what the specific cause is would be great. My correspondent is a small business in UK (property letting agent) using MS Outlook, I assume on a small server in their office (they also have a website).
My work-around is to get them to send their emails to an alternative address in another domain I own. Although these emails are forwarded to my @mac.com address, the forwarding seems to get round the delivery receipt issue.
Does anyone know any other fix from the receiving end? I've asked my "problem" correspondent if it is possible for him to turn off delivery receipt requests. Since I am their customer rather than vv, it's not as embarrassing for me as some of you have reported, but still a pain all round.
The problem is fully described in the 4th posting. It is an Apple mistake.
Apple have implemented a non-standard "anti DSN hack" on their mail server, without first turning off DSN capability advertisments.
Or in plain speak - their server invites your server to ask for delivery receipts (The ESMTP 250-DSN capability advertisement on connect), but if you do that, their server then drops your mail.
"Apple Support" are an army of low-paid low-skilled folk who's job is to stop you wasting the time of anyone expensive. If you want this problem fixed, you're going to have to work hard to get it escalated out of the "go away" 1st-level responders area and into the second level "we will look at this problem" people.
My case is still open with Apple who have tried variations on the theme of "it's not our fault" including whitelisting a sending address (didn't work). Well beyond a joke now as far as I am concerned as it should be incredibly simple to go from a failure message to the root cause - that's the point of failure messages!
@cloughicus - have you not read this thread? The "root cause" is clearly explained in the 4th posting. This is 100% a mistake by Apple. Someone at apple with a poor understanding of SMTP has blocked mail that asks for a DSN, but they forgot to change their mail server configuration so it stops advertising that it supports the DSN capability.
What they've done is synonymous with the Ku Klux Klan putting a "Blacks Welcome" sign on their door. Apple are *literally* inviting your mail server to do something that's going to kill your email.
I have the same issue with one sender. By default he requires a delivery receipt and his emails are rejected. If he turns off the delivery receipt option, his emails are delivered. It began early December.
As an independent consultant I have used Apple mail as a primary business email address since the .mac days.
I have an iMac, three MacBooks, three iPads and two iPhones, all using Apple mail services. I will be very disappointed if they do not resolve this issue.
"Success delivery receipts not accepted"
