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Cannot add cards back to apple pay after restoring.

I had all my cards on apple pay until yesterday. But yesterday I thought to restore my phone as new and since after doing that I can't add any cards back to the apple pay. When I enter all the information, It says verifying and then displays a message that says "Card could not be added. Please try again later or contact the card issuer for more information."

iPhone 6 Plus, iOS 8.1.2

Posted on Dec 13, 2014 10:40 AM

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Posted on Jan 14, 2017 3:13 PM

Sadly my Scotiabank Amex (Canada) is not working with that particular fix. I would give my provider the benefit of the doubt however in this case the rejection process seems to be happening at the very last moment when it *should* take. (After the terms and conditions are agreed to). All other compatible banking products work just fine. I just tried your method a third time and it just will not work. Fortunately I don't take these things too much to heart and am patient with new technologies :) thank you just the same. Your efforts are very much appreciated!

201 replies

Jun 10, 2015 4:31 PM in response to Rubricabrak

I had to delete icloud since it was sucking up so much mobile data bandwidth when I was traveling internationally recently..of course it wiped all the apple pay cards that were associated with the phone and an apple watch.


I didn't try to add them back when I was abroad, but about two days later total when back in the USA I simply added them again. AMEX and CHASE VISAS and they all went back on the phone and watch no problem.

Jun 18, 2015 2:20 PM in response to tivoboy

I just updated my iPhone 6 to iOS 9.0. I had my VISA and AMEX on Passbook on 8.4. Wallet allowed me to add my VISA with no issue. I could not add my AMEX, "Could not add card: Try again or contact your card issuer for more information." AMEX was no help. Did anyone else find any fixes other than get a new phone or wait for something magically to happen?

Jul 12, 2015 4:28 AM in response to Roshanalex

I Had the same exact problem and just fixed it!!! my problem came from a restore just like everyone else's. Tried to add cards and got the same error message as you guys. But I just fixed it! Here is what I did:


1. Go to settings

2. Select iCloud

3. Select your Apple ID (at the top)

4. Select payment

5. Tap on the card you have stored there (most likely for iTunes purchases)

6. Enter your expiration date and security code and click save.

7. Then go back to the main settings menu and select Passbook and Apple Pay

8. Select Add credit or debit card

9. You should then be prompted to enter your security code. Enter that and it should work this time. You can then go through the process of confirming that card and adding other cards.


Let me know if that works for everyone else. Worked for me!

Sep 19, 2015 6:50 AM in response to Roshanalex

The issue, which was resolved early this year, is clearly back. iOS9 is causing the exact same problem to occur for users. I have tried all recommended advice on this thread and nothing works, either will have to wait for apple to fix the issue in the background or resort to the extreme end of swapping the device out (which seems insane to me). I can also concur that it stopped working precisely when it stopped showing the 'stored' card from my iCloud account in the setup process (i.e having to enter the card manually/via camera as apposed to just putting in the security code for the stored card).


I have noticed a few journalist websites reporting the issue so hopefully it gets flagged up fast.


Update if you have any info or come across a solution.

Sep 24, 2015 1:32 AM in response to Roshanalex

Hi,


I have also received the "Could not add card" error after removing my bank card and then trying to add it back to Apple pay - this started after my WatchOS2 upgrade when I found that I could not add my card from iPhone to Apple Watch.


I rang my bank who told me that my card had been removed from Apple pay, they give me the number for Apple Care and I spent an hour on the phone with an iOS engineer who had no idea what was causing it and achieved nothing except resetting the phone to factory defaults.


After running through various options myself I have come to the conclusion that this is a back end problem:


  1. I have downgraded from iOS 9.0 to 8.4.1.
  2. I have upgraded from iOS 8.4.1 to 9.01.
  3. I have tried setting up as new phone and restoring from backup.
  4. I even tried adding my card to my daughters phone.


All of the above resulted in the same, I still could not add my card, I can however add my joint bank card which is for the exact same account type and from the same issuer.

Sep 26, 2015 7:19 AM in response to ricmsmith

@Ricmsmith


Please let me know if you hear anything from Apple. I'm having the same problem here in the UK. A card (Halifax debit card) that was fine on my iPhone 6 and still is fine on my iPad can't be added to Apple Pay on my new 6s. I've tried setting up as a new device, which is an incredible pain, and it still didn't work.


I've phoned AppleCare and my bank, and they are pointing the finger at each other. It's very frustrating.

Cannot add cards back to apple pay after restoring.

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