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Cannot add cards back to apple pay after restoring.

I had all my cards on apple pay until yesterday. But yesterday I thought to restore my phone as new and since after doing that I can't add any cards back to the apple pay. When I enter all the information, It says verifying and then displays a message that says "Card could not be added. Please try again later or contact the card issuer for more information."

iPhone 6 Plus, iOS 8.1.2

Posted on Dec 13, 2014 10:40 AM

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Posted on Jan 14, 2017 3:13 PM

Sadly my Scotiabank Amex (Canada) is not working with that particular fix. I would give my provider the benefit of the doubt however in this case the rejection process seems to be happening at the very last moment when it *should* take. (After the terms and conditions are agreed to). All other compatible banking products work just fine. I just tried your method a third time and it just will not work. Fortunately I don't take these things too much to heart and am patient with new technologies :) thank you just the same. Your efforts are very much appreciated!

201 replies

Mar 4, 2016 9:51 AM in response to Roshanalex

I Had the same issue, had a 5S & Apple Watch & my Halifax UK debit card worked perfectly.


upgraded to a new 6S plus and restored my backup from iTunes and couldn't get my card to add back to Apple Pay, spoke to my bank who confirmed it was correctly removed from my device.


I Checked this forum which led me to this thread I tried all the solution that are in this post and nothing worked, so I was just about to book an genius appointment in my local Apple Store but I realised that there was one thing I hadnt tried disabling which was family sharing.


So I disabled it and tried to add my card again, BAM! This worked like a charm and let me add my card back to Apple Pay on both my 6S Plus & Apple Watch.


for all you people having trouble give it a try.

Apr 17, 2016 2:57 AM in response to Roshanalex

Hi All,


I've recently developed the same issues described on this thread, with a couple added problems.


In my case, Apple pay has never given card issues until now. I have a Debit card, and two credit cards, all Visa, and all through my Bank BB&T.


I had to have my original 6 swapped under apple care due to a faulty NFC sensor and other issues. The replacement was working fine, then I restored to fix a corrupted data problem. I always add my debit card during initial setup because it's stored in iTunes, and that card always adds itself correctly.


When I got everything stable, I decided to add my credit cards back, and just verify them with the bank on monday since they don't work over the weekend.


On doing so, I got the same card not added message in this post shown several times. So thinking there was left over data, I did another restore just to be safe, and the debit card added on setup and activated as expected, but not the credit cards. Then I tried something I didn't see mentioned here. I tried to add the cards to the iPad Air 2 to see if it was just the phone. To my surprise, the cards wouldn't add to the iPad either, and what's strange about that, is the iPad is new within the last couple months, and the only card i ever had added to it was my card stored in iTunes.


I have an open case with Apple, I'm waiting to call the bank on monday to check with them. This clearly seems like a remote issue, not device specific, at least for me, since a device that's never had the cards added to it won't take them.


All my devices are running iOS 9.3.1. I was wondering if anyone had some new solutions to try beyond what i've read here. This is a long thread and it seems like it's still going, It also seems like my situation is slightly different from most here since most are just dealing with a phone and they've all been after a restore, where as a device in my case that's never had the cards added, still won't take them.


I know my cards themselves are fine, as I had just used one to order lunch before trying to add to apple pay, and the other was used to purchase the iPad a couple months ago.

May 23, 2016 8:45 PM in response to iFrog41

Nothing has been resolved for me. Upgrade WatchOS to 2.2.1 and had issues with messages only showing phone number and couldn't find a fix. So I did a restore which fixed my contacts/messages issues, but my Apple Pay was no longer setup on my watch. I re-setup on the iPhone, but it can't be added to Apple Watch. Seems to be the same issue as those on this thread but with the Apple Watch instead of iPhone.


Called my bank and they are pointing at Apple.


If I can't find another solution here, I will call Apple Care.

May 26, 2016 10:07 AM in response to Jonathan UK

I cannot turn off my passcode on either watch or phone as I have a custom device management from my company. I did however change my passcode on both watch and phone, and still cannot add card to watch.


Phone and watch are definitely connected. I've tried closing all apps and restarting both devices. Apple pay is setup on the phone and should work (though I haven't tried since the re-install), but it cannot be setup on the watch.

May 26, 2016 1:59 PM in response to AlainYYC

Just got off the phone with Apple Support - Sal was excellent! So we tried a bunch of stuff, none of which worked. In the end, I un-paired the watch and set it up as new rather than try to restore. Apply Pay was still setup on the phone at that point and adding it (back) to the watch worked immediately. Now I just need to re-customize the watch - music, photos, complications, etc... but at least Apple Pay is back working on the watch.

Jul 20, 2016 4:44 PM in response to AlainYYC

Guys

Disable passcode (How to disable pass code?)

- Under settings for your iphone

- Under apple watch app (on your iPhone) got to the apps settings

Add card

(Do this for your iPhone first, once successful, perform the same to your watch)

Assign passcode (It will prompt you to assign a passcode)

Now go back to wallet and add card

Boom!!!


Works for iPhone and Apple Watch

Sep 18, 2016 7:48 PM in response to Roshanalex

I developed this issue after dfu upgrade/restore from backup when updating to iOS 10. I tried all suggestions that worked for some people, in this thread and others, but still received the "Could Not Set Up Apple Pay / An error occurred while setting up Apple Pay" error when trying to add a card.


Logging in to iCloud with a different Apple ID allowed adding a card, so hardware/iPhone was not the cause.

(condolences to those that lost their new iPhones to the geniuses that had them swap them out for refurbs)


Setting up as new and still having the problem most likely meant that something saved on Apple's end, for that problematic Apple ID, was probably the cause for the instances of this issue that a simple log out and in, etc., did not fix.


What finally fixed this issue for me, was changing the password for the Apple ID with this problem.


Seems unlikely, but nothing else worked. I hadn't changed my password in a while, so it was probably a good thing, but remember that you can't immediately go and change back to the original password, I got a pop up stating the new password could not be a password that I had used before in the past year.

Nov 25, 2016 5:28 AM in response to Roshanalex

This worked for me. Basically it's a combination of all the things tried on this forum. Depending on the reason for your connection error (which there could be many), some of these may not be required, but you should run through them all as it seems it could be related to any one of them...

1) Turn off ApplePay passcode under Settings > Touch ID & Passcode

2) Sign out of iCloud under Settings > iCloud

3) Turn phone off and back on

4) Connect to Wi-Fi

5) Add cards (hopefully successfully)

6) Re-enable passcode and cellular connection

Jan 9, 2017 1:53 PM in response to Roshanalex

I tried a lot of things on this thread. Logging in and out of icloud (to fix a repeating login request issue) caused the initial problem, but logging in and out (a second time) fixed it.


However, in the interim, I tried all the things on here, including turning passcode off, disabling family sharing, re-entering my credit card in my icloud account and turning off turning on.


It seemed like it was logging out of icloud and back in that fixed it. It didn't ask for me to scan/enter my card the second time, just enter the CVV.


Good luck.

Jan 13, 2017 4:22 PM in response to icisz

I fouund a solution which worked for me after two weeks of calling Apple, my card provider numerouse times and searching the internet. I did some searching on this board and tried this proccess I saw on here today and it worked.

I did the following:

1. Went to settings

2. Touch ID and passcode

3. Turned off passcode

4. Deleted my fingerprint

5. Powered the phone off and then back on

6.Went to settings

7.Touch ID and passcode

8. set up passcode (you can use the same one as before)

9. Set up fingerprint

10.added card through wallet and it worked

hope this helps you as it sounds like you have the same problem as I did.

Mar 15, 2017 7:06 AM in response to waiting4nine

Thanks! That finally did the trick! It took me about 5 min to unpaid and then 20 min to restore from the backup. Added the cards right after I unpaired. Took about 5-10 min to activate but I can't wait to use my yApple Pay again. I asked countless people in the Apple store and unfortunately everyone's answer is to reset the phone. So basically if you have a leaky faucet just change out the whole sink....I wish I saw your post earlier but never the less that worked for me!🙂

Apr 5, 2017 4:00 PM in response to Dantheman2409

I had a Wells Fargo Visa Debit card that I could not load after I restored my iPhone 7 plus from a backup. I called Apple and they said it was Wells Fargo. Wells Fargo said it was Apple. I called Apple back and they then said to contact Visa. You can't contact Visa about Apple Pay issues!


So I then set about trying one thing after another. I got a new Visa debit card with the same card number but with a different expiration date and security code. It didn't work. I then got a new Visa debit card with a new card number. It didn't work. I upgraded to 10.3.1. It didn't work. I restored from my backup again after upgrading to 10.3.1. It didn't work. I hit upon trying to the idea of trying to "Set Up as New iPhone" while searching the internet. In the Apple Support page that guides you through this process it mentions selecting this option in the "Apps and Data" screen. However to get to that screen you have to go to "Settings > General > Reset > Erase All Content and Settings" in your iPhone. After doing this, I was able to, at last, reload my Wells Fargo Visa Debit card. I then unloaded it thinking that this would reset the "Wallet" to accept the card again after I reloaded from my backup again. It didn't work. So I tried to do the same thing again but this time leave the card loaded in the "Wallet" and reload my backup. It didn't work.


Finally, I thought about why I could reload my card after I reset my iPhone by erasing all content and settings. It dawned on me that the "Wallet" settings are some how corrupted when you restore from a backup. So I decided to try and "Reset All Settings" instead of "Erase All Content and Settings." Low and behold it worked! Granted, I had to go back through and reenter my settings but all of my "Content" was exactly as I had had it previously. This included the screen layout, Contacts, Calendar, Reminders, Notes, Music, Messages, Mail, everything that was really important and I now can once again use Apple Pay!


It would be nice if Apple would add a "Reset Wallet" option so that you wouldn't loose your other settings but I'll take the later rather than replacing my iPhone or switching banks!

Cannot add cards back to apple pay after restoring.

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