Cannot add cards back to apple pay after restoring.

I had all my cards on apple pay until yesterday. But yesterday I thought to restore my phone as new and since after doing that I can't add any cards back to the apple pay. When I enter all the information, It says verifying and then displays a message that says "Card could not be added. Please try again later or contact the card issuer for more information."

iPhone 6 Plus, iOS 8.1.2

Posted on Dec 13, 2014 10:40 AM

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201 replies

Apr 5, 2017 4:00 PM in response to Dantheman2409

I had a Wells Fargo Visa Debit card that I could not load after I restored my iPhone 7 plus from a backup. I called Apple and they said it was Wells Fargo. Wells Fargo said it was Apple. I called Apple back and they then said to contact Visa. You can't contact Visa about Apple Pay issues!


So I then set about trying one thing after another. I got a new Visa debit card with the same card number but with a different expiration date and security code. It didn't work. I then got a new Visa debit card with a new card number. It didn't work. I upgraded to 10.3.1. It didn't work. I restored from my backup again after upgrading to 10.3.1. It didn't work. I hit upon trying to the idea of trying to "Set Up as New iPhone" while searching the internet. In the Apple Support page that guides you through this process it mentions selecting this option in the "Apps and Data" screen. However to get to that screen you have to go to "Settings > General > Reset > Erase All Content and Settings" in your iPhone. After doing this, I was able to, at last, reload my Wells Fargo Visa Debit card. I then unloaded it thinking that this would reset the "Wallet" to accept the card again after I reloaded from my backup again. It didn't work. So I tried to do the same thing again but this time leave the card loaded in the "Wallet" and reload my backup. It didn't work.


Finally, I thought about why I could reload my card after I reset my iPhone by erasing all content and settings. It dawned on me that the "Wallet" settings are some how corrupted when you restore from a backup. So I decided to try and "Reset All Settings" instead of "Erase All Content and Settings." Low and behold it worked! Granted, I had to go back through and reenter my settings but all of my "Content" was exactly as I had had it previously. This included the screen layout, Contacts, Calendar, Reminders, Notes, Music, Messages, Mail, everything that was really important and I now can once again use Apple Pay!


It would be nice if Apple would add a "Reset Wallet" option so that you wouldn't loose your other settings but I'll take the later rather than replacing my iPhone or switching banks!

Apr 22, 2017 5:09 PM in response to Knighstalker

I am having this problem too. Actually it's my wife's phone but it's my problem:) She has a 6s and have been using Apple Pay since it was available and have had no problems.


The last iOS update broke it. While my phone updated and had no issues hers updated and the cards that were in Apple Pay are gone.


When I go to renter then it just says could not add card There are only a debit and credit card and they worked fine until recently.


I've tried disabling passcode and then turning it back on. Also tried reset settings and no luck.


I'm just wondering if anyone has any ideas or I'm I just going to have to wait for a new update?


Thanks

Jun 22, 2017 12:35 PM in response to Roshanalex

Yep, I have the same problem with my 6s Plus. Incredibly frustrating as I am unable to use apple pay on my phone or my Apple Watch. Took it to the Apple store and went through the whole rigamarole of signing out, erasing, restoring, hooking to iTunes, wiping, restoring, signing out, removing touch ID blah blah blah. After an hour and a half I had to leave to pick my daughter up.


Clearly Apple knows what the issue really is and aren't telling people because this is major issue. I don't believe it's a problem with my iCloud account either because oddly I AM able to add cards to my iPad. But who the heck is bringing their iPad into stores?


Kind of getting sick of all the issues with my various apple devices. I own a Macbook Pro, Mac Pro (Work), iPad, iPhone and Apple Watch .You'd think Apple would care about supporting their loyal customers, apprently not.

Jun 29, 2017 1:33 PM in response to wwarwick72

Genius. Thank you!


Nobody could help me. Not visa. Not apple. Frustrating. The suggestions here well meaning bit not right. You. Red to be logged into apple Id a D you need a password set up to access wallet so those ideas were dumb.


Tried what you said and it makes total sense that the two parts of the apps were not talking to each other. It worked like a charm. Thank you thank you thanl you.

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Cannot add cards back to apple pay after restoring.

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