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Level 1

8 points

Word for Mac 2011 Opening all Docs/Crashing

Hello,

Today, after a restart of my MacBook Pro (Late 2013, Running Yosemite 10.10.1), Microsoft Word opens ALL recent documents to the point where it causes the program itself to error out and crash (though it does send a report to Microsoft).

I have tried several things (all found on Google, including moving com.microsoft.office.plist to the desktop). However, the issue still occurs.

Any help/suggestions/fixes for this?

I am at a complete loss, and I have much work to do.

Thanks,

Heather

MacBook Pro, Mac OS X (10.4.8)

Posted on Dec 19, 2014 12:41 PM

Best reply

Sparkleberry

Level 5

6,131 points

Posted on Dec 19, 2014 12:45 PM

Deleting com.microsoft.office.plist won't do it.

Follow these steps

http://support.microsoft.com/kb/2398768

Before you do that two things:

(1) be sure you have a good backup

(2) be sure you have your hands on your original Office 2011 install case and DVD.

Then Reinstall from DVD

Enter your product #

Then upgrade. It will take a few times before you get to final upgrade to current Office version. 14.4.7

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17 replies

davekres

Level 1

0 points

Nov 1, 2015 4:11 AM in response to joshwand

Thank you Joshwand. Your advice worked perfectly!!!

Sep 12, 2016 9:54 PM in response to hnolen16

Here's what I did after trying EVERYTHING suggested in all other posts

1) Uninstalled Office 2011

2) Installed ONLY Word and Excel without proofing tools by clicking on CUSTOMIZE during install, unchecked everything, and then JUST checked Word and Excel

2) Ran WORD and checked for updates on the help menu

3) Installed updates

4) Went back to the Office Install DMG file and double clicked … installed ONLY the proofing tools, unchecking EVERYTHING else

Word for Mac 2011 Opening all Docs/Crashing