how do I manually install windows support software (windows support software not detected)

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Level 1

4 points

how do I manually install windows support software (windows support software not detected)

Macbook Pro Retina 15 inch Mid 2014

2.5 Ghz, 16GB RAM

OS X 10.10 (Yosemite)

Currently trying to install Windows 8.1 on my Macbook from a USB, got the error "can't download support software because of a network problem error" but have the 'WININSTALL' disk ready to install.

I have downloaded the support software manually (BootCamp5.1.5640) but don't know how to utilise them so anyone please help me from here?

MacBook Pro, OS X Yosemite (10.10)

Posted on Dec 20, 2014 5:01 AM

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Answer 1

Best reply

mende1

Level 10

93,538 points

Dec 20, 2014 5:10 AM in response to Jxzn-

If you have already downloaded the Boot Camp drivers, the only thing you have to do is to unzip the file and copy the folder to a USB drive. Here you have all the steps you need to do -> Boot Camp Support Software 5.1.5640

Finally, Boot Camp Assistant should detect it and it will allow you to install Windows.

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Answer 2

Jxzn- Author

Level 1

4 points

Dec 20, 2014 5:11 AM in response to mende1

Ok thank you, do I have to reformat the USB? is there any way to do this without a second USB? I currently only have the USB being used as an install disk. I have an external HDD I could use if it doesn't require reformatting/erasing.

I was informed you could turn the drivers into a .dmg and put it in the directory library/application support/bootcamp or something similar

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Answer 3

mende1

Level 10

93,538 points

Dec 20, 2014 5:15 AM in response to Jxzn-

I think you can put both Boot Camp drivers and the Windows image in the same USB drive, so try this. If you already have the Windows installer in the USB drive, it is already formatted in the right format and you do not have to format it again: just put the Boot Camp folder in it.

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Answer 4

Jxzn- Author

Level 1

4 points

Dec 20, 2014 5:27 AM in response to mende1

tried it same error, bottom shows the wininstall usb with the bootcamp drivers in it, anything I should change?

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Answer 5

Loner T

Level 9

59,471 points

Dec 21, 2014 7:28 PM in response to Jxzn-

Responded on another thread, but will put it here as well.

Can I suggest a different solution? Install Mavericks on an external USB/FW/TB disk. Boot from it. Build your USB with the ISO/DVD/BC drivers installer and report any issues.

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Answer 6

Dec 21, 2014 8:30 PM in response to Loner T

Hi Loner T, I've been reading some of your posts about the bootcamp problem after upgrading to Yosemite, but I couldn't figure my problem cause it wasn't the same as the one I was reading. This is what my Disk Utility shows after I followed your instructions, could you please help me? Thanks!

gpt show: /dev/disk0: mediasize=750156374016; sectorsize=512; blocks=1465149168

gpt show: /dev/disk0: Suspicious MBR at sector 0

gpt show: /dev/disk0: Pri GPT at sector 1

gpt show: /dev/disk0: Sec GPT at sector 1465149167

start size index contents

0 1 MBR

1 1 Pri GPT header

2 32 Pri GPT table

34 6

40 409600 1 GPT part - C12A7328-F81F-11D2-BA4B-00A0C93EC93B

409640 1065599160 2 GPT part - 53746F72-6167-11AA-AA11-00306543ECAC

1066008800 1269536 3 GPT part - 426F6F74-0000-11AA-AA11-00306543ECAC

1067278336 397869056 4 GPT part - EBD0A0A2-B9E5-4433-87C0-68B6B72699C7

1465147392 1743

1465149135 32 Sec GPT table

1465149167 1 Sec GPT header

MacBook-Pro-de-Mariel-Ordorica:~ marielordorica$

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Answer 7

Loner T

Level 9

59,471 points

Dec 21, 2014 8:59 PM in response to marielordorica

Can you start a new thread (this will help the OP and us, both) and post this GPT output and output from the following commands in the new thread?

diskutil list

diskutil cs list (your GPT2 entry indicates a CS volume)

sudo fdisk /dev/disk0

sudo dd if=/dev/rdisk0s4 count=1 2>/dev/null | hexdump -C

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Answer 8

Dec 21, 2014 9:48 PM in response to Loner T

Here is the link to the new thread, thanks!

Can't find Bootcamp partition after installing Yosemite

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Answer 9

Oct 15, 2015 10:40 AM in response to Jxzn-

I know this is quite an old post. But I had the same problem today.

It works by placing the downloaded and extracted support software in the main folder (where the windows setup.exe and so on is) of the install-USB.

Hope that helps people who are having trouble like me. (Took me more than 2 hours figuring all this out with x tries, where Boot Camp fails to download the support software itself... until I did it myself)

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