Line spacing/missing text issues on browser and apps

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Line spacing/missing text issues on browser and apps

Hi,

I would like to ask why is my line spacing/webpages on my imac look like this (please see screenshot below)

It doesn't only happen on an outlook web based email via browser, I noticed it on other websites as well specially with forms etc... This one is also appearing on apps like my notepad if you noticed it on my screenshot.

I tried troubleshooting it by myself by:

Using Chrome, Firefox browsers but no luck

Installed Adobe flash guessing it might work but still the same

Checked the enable javascript tab in Safari but same result

I'm totally hopeless and posting here is my last resort. I'm guessing it has something to do with updating some scripts or plugins on my Imac or changing something in the settings but I'm totally clueless on which one.

Hoping for a response regarding this issue

Thanks in advance

Posted on Dec 30, 2014 9:36 AM

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Answer 1

ChitlinsCC

Level 7

21,140 points

Dec 30, 2014 10:14 AM in response to MrJM79

MrJM

Give us your iMac model details & OS X version, Safari and other browser versions

Did this misbehavior start suddenly? What event may have preceded it?

ÇÇÇ

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Answer 2

MrJM79 Author

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Dec 30, 2014 10:22 AM in response to ChitlinsCC

Hi ChitlinsCC,

Yes this just happened all of a sudden I have no idea if there any updates that occured or other apps installed

Here are the details:

Model Name: iMac

Model Identifier: iMac14,2

Processor Name: Intel Core i7

Processor Speed: 3.5 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 8 MB

Memory: 16 GB

Boot ROM Version: IM142.0118.B00

SMC Version (system): 2.15f2

Serial Number (system): xxxxxxxxxx

Hardware UUID: C1035CA8-6419-5AD1-B62E-E6DA19524484

System Version: OS X 10.9.5 (13F34)

Kernel Version: Darwin 13.4.0

Boot Volume: Macintosh HD

Boot Mode: Normal

Computer Name: Administrator’s iMac

User Name: xxxxx

Secure Virtual Memory: Enabled

Time since boot: 10 days 20:2

Thanks,

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Answer 3

ChitlinsCC

Level 7

21,140 points

Dec 30, 2014 10:31 AM in response to MrJM79

Very good - start - keep going - "... Safari and other browser versions? "

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Answer 4

ChitlinsCC

Level 7

21,140 points

Dec 30, 2014 10:34 AM in response to MrJM79

you said " Yes this just happened all of a sudden I have no idea if there any updates that occured or other apps installed "

this is kinda important. the sudden onset is a dead giveaway of some kind of update/install as the culprit.

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Answer 5

Dec 30, 2014 10:38 AM in response to ChitlinsCC

Actually a change to the exchange web interface is just as likely. Based on the screen shot, it could be that a CSS or other support file isn't loading or is improperly linked.

If similar issues are occurring with other apps that rely on internet content, changes to the firewall or system security could be the issue.

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Answer 6

MrJM79 Author

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Dec 30, 2014 10:42 AM in response to ChitlinsCC

Safari

Version 7.1.2 (9537.85.11.5)

Chrome

Version 40.0.2214.45 beta (64-bit)

Firefox

32.0.3

(See my firefox screenshot it looks like line spacing issues, you can see half part of the email subject)

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Answer 7

MrJM79 Author

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Dec 30, 2014 10:44 AM in response to Kilgore-Trout

Hi James,

Yes I was thinking about CSS and stylesheets on browser as well but when I opened Notes it has the same issue so I assume its more of the Mac settings issue.

Thanks,

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Answer 8

ChitlinsCC

Level 7

21,140 points

Dec 30, 2014 10:47 AM in response to Kilgore-Trout

Indeed... since we are still in the Discovery Phase I suppose we may yet discover what the true culprit is eventually.

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Answer 9

MrJM79 Author

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Dec 30, 2014 11:00 AM in response to ChitlinsCC

Hi ChitlinsCC,

Yes I tried removing all he plugins and add-ons in firefox and safari browser thinking it's causing the issue but still the same.

Let me know if you need more info, sorry I couldn't provide precedent issues before this happened, but I'm guessing non so far since i couldn't remember anything new installed.

Thanks

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Answer 10

ChitlinsCC

Level 7

21,140 points

Dec 30, 2014 11:14 AM in response to MrJM79

I may be naive, but I can't envision how a CSS (Cascading Style Sheet & stylesheet are synonymous) could affect ALL browsers AND a non-browser app - but James may. I would take his advice and look into what suggestions he has - something to do with firewall or security that CAN affect ALL internet Apps.

As I cannot begin to replicate your issue, nor can I test with Mavericks, I cannot advise much further but to listen to others who may follow.

I think we have discovered what it is NOT, only.

best luck

ÇÇÇ

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Answer 11

MrJM79 Author

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Dec 30, 2014 11:34 AM in response to ChitlinsCC

Hi James,

I checked my firewall settings and it's turned off 😟

Hi Chitlins,

I hope you wont give up on this issue

Thanks,

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Answer 12

ChitlinsCC

Level 7

21,140 points

Dec 30, 2014 11:40 AM in response to MrJM79

not giving up, just at the limit of my capabilities. = can't replicate & no Mavs 😟

I will follow with interest and chime in if I feel I can contribute.

ÇÇÇ

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Answer 13

ChitlinsCC

Level 7

21,140 points

Dec 30, 2014 11:43 AM in response to MrJM79

one thing occurs to me... you said " ... I noticed it on other websites as well specially with forms etc... "

How about some URLs of these?

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Answer 14

Dec 30, 2014 11:53 AM in response to ChitlinsCC

ChitlinsCC wrote:

I may be naive, but I can't envision how a CSS (Cascading Style Sheet & stylesheet are synonymous) could affect ALL browsers AND a non-browser app - but James may. I would take his advice and look into what suggestions he has - something to do with firewall or security that CAN affect ALL internet Apps.

I won't profess to know how the Notes app handles its content, but it is not at all out of the question that it uses XML or a similar mark up type language - and could very well rely on CSS or at the very least a data or mark up definition file. I would think that it would be built in and not linked, however.

My guess at this point would be toward some missing or corrupt components in OS X, but not clear on what the best course of action would be to fix it. Maybe that an Etracheck scan would help pinpoint something. Not sure. A re-install of OS X might be in order.

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Answer 15

ChitlinsCC

Level 7

21,140 points

Dec 30, 2014 12:01 PM in response to Kilgore-Trout

'Tis MrJM79's issue, amigo - I too am at my wits end, but am loathe also to recommend drastic measures because of my "naivety" == tell MrJM ??

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