chelychel22

Q: my iPhone 6 is typing and opening apps by itself

my iphone 6 is typing and opening apps by itself. How do i fix this. I just bought it last week.

iPhone 6, iOS 8.1.2

Posted on Jan 9, 2015 7:53 AM

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Q: my iPhone 6 is typing and opening apps by itself

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  • by pogster,

    pogster pogster Jan 9, 2015 8:31 AM in response to chelychel22
    Level 4 (2,269 points)
    Jan 9, 2015 8:31 AM in response to chelychel22

    If you just bought it last week the most I'd do is reset the phone by holding both the home button and sleep button at the same time for 10 seconds or so until the Apple logo appears. You won't lose any data. You could also try restoring the phone but since it's brand new I'd just take it back to where you bought it and tell them it's not working properly. They'll likely just give you a new one. If you do want to restore it follow these instructions: Use iTunes to restore your iOS device to factory settings - Apple Support

  • by gstansell,Helpful

    gstansell gstansell Jan 13, 2015 10:06 PM in response to chelychel22
    Level 1 (5 points)
    Jan 13, 2015 10:06 PM in response to chelychel22

    Both my wife and I have the same issue on our new iPhone 6's.  I suspect an electronic noise immunity issue with the touchscreen hardware.  It seems to happen when an app just opens, then a cascade of random things can happen.  I'm hoping for an iOS update with a firmware workaround (increased filtering if the touchscreen noise sensitivity is the issue...).  And those suggesting a reset or to clean the screen are just guessing and haven't seen the issue.  The screen's not dirty, the screen protector doesn't have issues, this is a real system design issue.  Capacitive touchscreens sense minute changes in charge.  A dirty touchscreen isn't going to randomly inject charge, certainly not as often as we see the issue (a few to several times a day with moderate to frequent use).  It's an annoyance but not enough to want to change phones unless it gets worse or randomly does something very irritating (like false touch "send" on an email being composed).

  • by gstansell,

    gstansell gstansell Jan 13, 2015 10:04 PM in response to gstansell
    Level 1 (5 points)
    Jan 13, 2015 10:04 PM in response to gstansell

    BTW: chelychl22: is yours a Verizon iPhone?  Ours are.  I am curious if it's related to the comm chipset on the phone...

  • by aprilmwilliams,

    aprilmwilliams aprilmwilliams Jan 27, 2015 10:48 AM in response to chelychel22
    Level 1 (0 points)
    Jan 27, 2015 10:48 AM in response to chelychel22

    This happens with my phone also. It's Verizon. Randomly opens apps, types, even calls people during the night. Creepy. Called Apple support who walked me through a reset and restore. Still happening.

  • by sjwegner,Helpful

    sjwegner sjwegner Jun 26, 2015 8:48 AM in response to aprilmwilliams
    Level 1 (5 points)
    Jun 26, 2015 8:48 AM in response to aprilmwilliams

    My iPhone 6 just started to do this as well.  It was purchased through AT&T.  anyone find a resolution?

  • by TonyF01,Helpful

    TonyF01 TonyF01 Jul 8, 2015 4:16 PM in response to chelychel22
    Level 1 (5 points)
    Jul 8, 2015 4:16 PM in response to chelychel22

    This just started happening to my iPhone 6 earlier today. I also have two videos of this happening to one of my users iPhones (6 plus). The video's shows his messaging and bank apps opening and closing all on their own. I personally think some one has figured out how to hack the Mac iOS and is remotely controlling these iPhone's.  the original message in this thread was posted in January and no one from apple support has responded. why? very fishy.

     

    I think the best course of action here is to delete all unnecessary apps. if that doesn't work you might have to completely reset your phone and NOT restore any of it's config from your iClound account. Remember your phone backs up to your iCloud automatically (unless you turned that feature off) so all you'll be doing is reinfecting your phone with the Malware app if you restore it from your latest backup.

     

    If my assumptions are correct that is.

  • by macsmom99,

    macsmom99 macsmom99 Aug 31, 2015 6:13 AM in response to chelychel22
    Level 1 (0 points)
    Aug 31, 2015 6:13 AM in response to chelychel22

    My husband and I both have this same issue, we got our iPhone 6's from Sprint's Lease program.

  • by Dunerider,Helpful

    Dunerider Dunerider Sep 1, 2015 3:06 PM in response to macsmom99
    Level 1 (5 points)
    Sep 1, 2015 3:06 PM in response to macsmom99

    Was anyone else using a tempered glass screen protector?  It had been used on a previous phone, so it wasn't adhering 100%. I'd say about 90%. I removed the screen protector, and it seems to have fixed the problem. Still a little early to be 100% conclusive, but it's looking like that's the case. I hope so because I want to restore everything.

  • by macsmom99,

    macsmom99 macsmom99 Sep 1, 2015 3:38 PM in response to Dunerider
    Level 1 (0 points)
    Sep 1, 2015 3:38 PM in response to Dunerider

    Thank you so much for that, we both have tempered glass screen protectors so we will try something else.  Thanks again!!! I hope this works it makes me crazy.

  • by Dunerider,

    Dunerider Dunerider Sep 1, 2015 9:28 PM in response to macsmom99
    Level 1 (5 points)
    Sep 1, 2015 9:28 PM in response to macsmom99

    Unfortunately, the problem has returned.

    My phone is still under warranty, and Apple has already said I should get a new phone.

    Really, really not happy about this.


    I had gotten the new iPhone 6 last Sept. In April, I accidentally trashed it walking into the ocean with it in my pocket. That one was fine. Very discouraged with the problems with this one, and its a 6GB, which was more money. Regretting that part.


    This next next one better be flawless for a year or two!

  • by I'mfree,Helpful

    I'mfree I'mfree Sep 1, 2015 11:37 PM in response to chelychel22
    Level 1 (10 points)
    Sep 1, 2015 11:37 PM in response to chelychel22

    I have the same problem.  It started about a month ago by the touch screen randomly freezing.  Now it's completely unusable as it begins to randomly type, open apps, play music, set alarms, calls randomly, like it's possessed.The phone is up to date software- wise, and I have restarted the phone to no avail.  I do not use any screen protection on the phone and its never been out of its leather case.  I tried to back up the data/sync last night but I don't think it worked.  I have never had this issue with any of the iPhones I have owned.  Looks like it might be a problem that is in need of urgently addressing by Apple.

  • by I'mfree,

    I'mfree I'mfree Sep 1, 2015 11:39 PM in response to Dunerider
    Level 1 (10 points)
    Sep 1, 2015 11:39 PM in response to Dunerider

    No, I am having the same issues and I have never had a screen protector.

  • by I'mfree,Helpful

    I'mfree I'mfree Sep 3, 2015 4:30 AM in response to chelychel22
    Level 1 (10 points)
    Sep 3, 2015 4:30 AM in response to chelychel22

    I ended up taking it to an authorised reseller, and they did a restore and it worked ok for a few hours - it's now doing the same thing and I have called Apple support.  I have to send my iPhone to Apple .  During the apple support call, the phone tried to FaceTime, ended the call, called a random contact and began typing random letters of the alphabet all by itself.  I'm in Australia and they said it would be about a 10 day turnaround time    The lady at apple support was really nice, but I'm really annoyed to be inconvenienced for so long.  It's under warranty, (thankfully) and has not been dropped or water damaged. It hasn't even got a single scratch on the darn thing.

    They offered me a $39 express fix thing - but the catch was that they would withhold the full price of a new iPhone 6 on my credit card, which would be refunded once they sent the phone back. (wait…WHAT?) I'm a single mum - I don't have that kind of cash just sitting around in bank, let alone a credit card!  I'm not at all happy.  I don't know what kind of service Apple offers other countries, but I'm really disappointed with it here.

     

    Please note - the apple support lady was as helpful as she could be and it is no reflection on her service.

  • by Dunerider,

    Dunerider Dunerider Sep 3, 2015 6:00 AM in response to I'mfree
    Level 1 (5 points)
    Sep 3, 2015 6:00 AM in response to I'mfree

    I went through all of this: the behavior of the phone, the "wipe", the problems again. Also, I had the same experience with Apple. I paid $30 and authorized an $800 "hold' against my card to have them ship me a phone overnight while mine is examined and either repaired or replaced. It will take about 2 weeks. As it is my only phone, and I use it for business, of course I said yes. Actually, I think it's pretty reasonable and was glad it was available. Here, it was a hold on the card - not an actual charge, so that helps.

     

    The temp phone arrives today. I am to take my SIM card out and put it in that one.

     

    I don't think I mentioned that a friend of mine had the same problem. He is s super high level exec at a major financial company. He had their cyber forensics team scour the phone for malicious software, hacks, etc.  None. They determined it was an after market phone charger that was causing circuitry issues. He says after the reboot, his problems went away. I threw out my after market charger and also a frayed Apple charger, thinking those may have been the issue. THEN I did the full wipe/set up as new phone - and the problem persisted.

     

    I am praying this doesn't cost me anything other than the $30 for the temp phone. Mine is in a great case and had the tempered glass, no water/drops. 100% perfect condition, only 5 months old.

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