Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my iPhone 6 is typing and opening apps by itself

my iphone 6 is typing and opening apps by itself. How do i fix this. I just bought it last week.

iPhone 6, iOS 8.1.2

Posted on Jan 9, 2015 7:53 AM

Reply
143 replies

Sep 3, 2015 4:30 AM in response to chelychel22

I ended up taking it to an authorised reseller, and they did a restore and it worked ok for a few hours - it's now doing the same thing and I have called Apple support. I have to send my iPhone to Apple 😟. During the apple support call, the phone tried to FaceTime, ended the call, called a random contact and began typing random letters of the alphabet all by itself. I'm in Australia and they said it would be about a 10 day turnaround time 😮 The lady at apple support was really nice, but I'm really annoyed to be inconvenienced for so long. It's under warranty, (thankfully) and has not been dropped or water damaged. It hasn't even got a single scratch on the darn thing.

They offered me a $39 express fix thing - but the catch was that they would withhold the full price of a new iPhone 6 on my credit card, which would be refunded once they sent the phone back. (wait…WHAT?) I'm a single mum - I don't have that kind of cash just sitting around in bank, let alone a credit card! I'm not at all happy. I don't know what kind of service Apple offers other countries, but I'm really disappointed with it here.


Please note - the apple support lady was as helpful as she could be and it is no reflection on her service.

Sep 3, 2015 6:00 AM in response to I'mfree

I went through all of this: the behavior of the phone, the "wipe", the problems again. Also, I had the same experience with Apple. I paid $30 and authorized an $800 "hold' against my card to have them ship me a phone overnight while mine is examined and either repaired or replaced. It will take about 2 weeks. As it is my only phone, and I use it for business, of course I said yes. Actually, I think it's pretty reasonable and was glad it was available. Here, it was a hold on the card - not an actual charge, so that helps.


The temp phone arrives today. I am to take my SIM card out and put it in that one.


I don't think I mentioned that a friend of mine had the same problem. He is s super high level exec at a major financial company. He had their cyber forensics team scour the phone for malicious software, hacks, etc. None. They determined it was an after market phone charger that was causing circuitry issues. He says after the reboot, his problems went away. I threw out my after market charger and also a frayed Apple charger, thinking those may have been the issue. THEN I did the full wipe/set up as new phone - and the problem persisted.


I am praying this doesn't cost me anything other than the $30 for the temp phone. Mine is in a great case and had the tempered glass, no water/drops. 100% perfect condition, only 5 months old.

Oct 27, 2015 7:25 PM in response to Dunerider

Same problem here with my brand new iphone 6. The phone is not even a week old and random apps opening and also typing started the second day I had phone. Took it to Verizon but it behaved at the store so they would not do anything. I have to wonder if Apple plans on helping any of us with this problem or not? This is my first Apple product and I ready to go back to Samsung if there is no resolution forthcoming!


I hope someone at Apple is monitoring this forum??????

Nov 1, 2015 5:49 PM in response to EaZyCheaZ

Hello,


I ended up taking my phone in to my service provider and they sent it away to Apple. Apple replaced it with a brand new phone and said it was a hardware issue, so I'm pretty happy now. I'm sorry I mucked around and tried to keep going with the phone the way it was. Yes, it was a pain waiting, but not as frustrating as dealing with a "possessed" phone. My phone was under warranty. Good luck.

Nov 1, 2015 6:01 PM in response to Drupa999

Can you make a video of your phone playing up and show the serial number on the back with a friend's phone? Maybe take that in as proof?

Mind did the same thing (played up intermittently) but as soon as it did it couple weeks back, I drove straight to service provider and it was normal for a few seconds but acted up on cue, thankfully.

my iPhone 6 is typing and opening apps by itself

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.