Cannot Download Instagram/Redownload Unavailable with this Apple ID

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Level 1

9 points

Cannot Download Instagram/Redownload Unavailable with this Apple ID

I have two Instagram accounts, one personal, one professional. I.e., two separate/different Instagram IDs and two different passwords for each Instagram account.

I have two cell phones, one for work (iPhone 6+) and one for personal (iPhone 5s). If it matters, the phones have two separate wireless company accounts, as well.

Each phone has its own iCloud/iTunes ID.

I purchased the iPhone 5s last May 2014, and the iPhone 6+ in December 2014. Thus, all of my personal accounts were set up on the iPhone 5s, first.

I have the two phones set up on Apple's "family sharing" via iTunes, in order to access and share some of my data, calendars, etc.

I have Instagram set up on the iPhone 5s. I can login in to either of my two Instagram accounts on the 5s, but I do have to login/logout of the app and reenter each ID and password for each Instagram account.

I want to install Instagram on the iPhone 6+ that I use for "work" with my professional Instagram account. When I try to download the app to the iPhone 6+, I get the message that "Redownload Unavailable with this Apple ID." Please see the attached image.

I have tried different methods, but I cannot download Instagram to the iPhone 6+. Instagram says to go to Apple Support (https://help.instagram.com/126971294119253/) and Apple Support, as far as I can tell, considers this a 3rd party app and it isn't their problem).

I have looked at some solutions -- such as logging out of iCloud and iTunes on each phone, and then logging back in and downloading the Instagram app, but it appears that I will lose the data I have on the iCloud for each phone, if I login/logout of iCloud and iTunes on each phone.

http://appletoolbox.com/2014/09/family-sharing-working-redownload-unavailable-ap ple-id-fix/

family sharing is not working

This is completely stupid -- surely individuals within families have their own Instagram accounts and post from their own phones. And this is a free app!

Any suggestions as to how to download Instagram to my iPhone 6+ that don't involve losing any data?

Thank you!

iPhone 6 Plus, iOS 8.1.2, iPhone 5s iOS 8.1.2

Posted on Jan 9, 2015 10:54 AM

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Answer 1

Kappy

Level 10

362,007 points

Jan 9, 2015 10:59 AM in response to Silverfern

Do a fresh download of the free app using your Apple ID. All App Store purchases (free or not) are permanently tied to the Apple ID used to purchase them.

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Answer 2

Silverfern Author

Level 1

9 points

Jan 9, 2015 11:30 AM in response to Kappy

Thanks, Kappy, that made the lightbulb go off.

Here's what I did.

(1) Synced my iPhone 5s with iTunes.

(2) Uninstalled the Instagram app from the 5s.

(3) Re-synced the 5s with iTunes both to my laptop and the iCloud, since it now does not have Instagram on it.

(4) On the iPhone 6+, loggedout of iTunes that has my "work" AppleID. (Settings ==> iTunes & App Store ==> Apple ID: <apple ID here>; tapped on Apple ID:, then an image came up, and I logged out of that Apple ID, which is my "work" Apple ID.

(5) Logged into the iPhone 6+ iTunes & App Store with my personal Apple ID and password

(6) Downloaded Instagram.

(7) Set up Instagram with my "work" Instagram userid and password.

(8) Logged out of my personal AppleID for the iTunes & App Store on the iPhone 6+, and logged back in with my "work" Apple ID.

(9) Re-installed Instagram on my iPhone 5s and synced it with iTunes using my personal Apple ID.

(10) Set up Instagram with my "personal" Instagram userid and password.

I don't know if I needed to sync and re-sync the iPhone 5s that way, plus uninstall Instagram on it. I may have added extra steps here, but better safe than sorry.

I do think that the key to solving this problem was logging out of the iTunes & App Store with my work AppleID, and the logging back in with my personal Apple ID to download the Instagram app, then logging out from my personal Apple ID and logging back in with my work Apple ID.

On each phone, I had no problem setting up each of the separate Instagram accounts. It was just getting the Instagram app to download to the second phone set up with Family Sharing.

I don't understand why I had to do it this way, but I guess Instagram only wants one owner of the App. Weird. I have not had to do this with any other apps I have downloaded under my "work" account and phone that I also have on my "personal" account and phone. For some of those, I use the same account ID; others, like Instagram, are separate.

I hope this solution helps someone else, too. 🙂

-- Silverfern

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Answer 3

Kappy

Level 10

362,007 points

Jan 9, 2015 11:35 AM in response to Silverfern

It's not the account but the Apple ID that matters. Glad it's sorted. 🙂

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Answer 4

Silverfern Author

Level 1

9 points

Jan 9, 2015 1:09 PM in response to Kappy

Yeah, but it is a very strange work around. Each Apple ID ought to be able to download free apps that can have completely separate userids and passwords.

Thanks for your earlier comments.

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