Apple Event: May 7th at 7 am PT
I upgraded to Yosemite in the early autumn. My 2011 iMac has always had a tendency to crash (programs or whole computer) but that increased after installing Yosemite. I never upgraded to Mavericks though. I think I was using Snow Leopard before.
iMac, iOS 7.0.4
You are quick today!
Csound1 is correct, I missed this! Was looking at the red flags first.
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
This utility has a disastrous reputation, many problems up to and including data loss (for which WD supplied recovery software after a while) GET RID OF IT
in response to iPhoneMichelle
Now for the next culprit. Read this carefully and ask if you don't follow everything, but, even considering your occupation, we need to get rid of it, if you have it.
http://krebsonsecurity.com/2014/05/why-you-should-ditch-adobe-shockwave/
Then read this article, it is a bit old, but still very valid
Okay, I've closed my "front door." 🙂
I got as far with the StartupItems as you described but when I dragged the two folders to the desktop, they copied there, but also remained in the StartupItems folder. Shouldn't they have completely moved? Shall I delete them as well?
Tascam is something for my husband and daughter's music work. Are you saying they can't use that hardware with my computer?
I don't understand how you mean to "deal with that" or "check the compatibility" or what to "GET RID OF"
WD must be my EHD. I can't get rid of it. ALL of my data is on it.
Yes, delete them from the Startupitems folder
iphonemichele wrote:
Tascam is something for my husband and daughter's music work. Are you saying they can't use that hardware with my computer?
Tascam have not updated the software that is required for the device since 10.8 (mountain lion) simply put, it is now out of date. Uninstall the software and contact Tascam in an attempt to get something more up to date. There is mention of a 10.9 driver under test (beta), there may be more.
iphonemichele wrote:
I don't understand how you mean to "deal with that" or "check the compatibility" or what to "GET RID OF"
WD must be my EHD. I can't get rid of it. ALL of my data is on it.
Wringing your hands will not help, you need to correct the situation!
If all your data is on that drive then there is even more urgency. How old is the drive (I assume that you installed the software when you got the drive)
Do you keep backups?
Before your next restart, just unplug all the attached peripherals from the iMac. Remember to follow proper Eject procedure. Then run your EtreCheck.
Csound1 did not mean that you should throw away the WD HD. He meant that we need to get rid of that specific "Helper Software"! The Mac will still read your data and none of it will be lost!
The unplugging of the peripherals, is just to have your iMac bare, to qualify and rectify, if necessary. Then we will qualify the peripherals one by one again.
I'm not wringing my hands. I was saying that I didn't understand what you were asking me to do.
My EHD is only 1 year old. I'm not sure what software you're referring to.
I back up everything with Backblaze and I back up my images again at Smugmug. I've been planning to get a second EHD when I have money for it so I can also run time machine.
"unplug all attached peripherals" -- where you thinking that Tascam thing is attached? It hasn't been, for months. Do you mean you want an Etrecheck without my EHD?
I don't know what that helper software is.
I'm going to go ahead an eject the two EHDs (the only two peripherals I have, unless the wireless printer is something to count too) and I'll run the Etrecheck again.
EtreCheck version: 2.1.5 (108)
Report generated January 12, 2015 at 9:44:02 AM EST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (27-inch, Mid 2011) (Verified)
iMac - model: iMac12,2
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
empty empty empty empty
BANK 1/DIMM1
empty empty empty empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:20:16
Disk Information: ℹ️
WDC WD1001FALS-403AA0 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (426.14 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/sysctl.conf - Exists
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.leapfrog.codeless.kext (2) [Support]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.8.1 - SDK 10.7) [Support]
[not loaded] com.tascam.us200.driver (1.10.4 - SDK 10.7) [Support]
[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Support]
[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Support]
[not loaded] com.wdc.driver.USBHP (1.0.11) [Support]
[not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Support]
/System/Library/Extensions/TASCAM_US200.kext/Contents/PlugIns
[not loaded] com.tascam.us200.driver_Tiger (1.10.4 - SDK 10.4) [Support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
[invalid?] com.oracle.java.Java-Updater.plist [Support]
[invalid?] Info.plist [Support]
[invalid?] FuzeLaunchPlugin [Support]
[invalid?] InfoPlist.strings [Support]
[invalid?] MozilaFuzeExtension.html [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.backblaze.bzserv.plist [Support]
[invalid?] com.oracle.java.Helper-Tool.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.akamai.single-user-client.plist [Support]
[running] com.backblaze.bzbmenu.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
User Login Items: ℹ️
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.6.3r633 [Support]
Easy-WebPrint EX: Version: 1.1.0 [Support]
Default Browser: Version: 600 - SDK 10.10
FantashowPlugin: Version: FantashowPlugin 1.0.0.0 - SDK 10.7 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
NPRoblox: Version: 1.0.2.12 - SDK 10.8 [Support]
EPPEX Plugin: Version: 3.0.5.0 [Support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User internet Plug-ins: ℹ️
BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 [Support]
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
WebEx64: Version: 1.0 - SDK 10.6 [Support]
Safari Extensions: ℹ️
feedly [Installed]
Add To Amazon Wish List [Installed]
Evernote Web Clipper [Installed]
Pinterest [Installed]
Add to Wunderlist [Installed]
delicious [Installed]
Add To Amazon Wish List [Installed]
Save to Pocket [Installed]
Audio Plug-ins: ℹ️
TASCAM_US200: Version: Unknown - SDK 10.7 [Support]
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences [Support]
Backblaze Backup [Support]
Flash Player [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 573.20 GB
Destinations:
Time Machine [Local]
Total size: 1.50 TB
Total number of backups: 2
Oldest backup: 2013-09-29 17:10:25 +0000
Last backup: 2013-10-06 01:50:28 +0000
Size of backup disk: Too small
Backup size 1.50 TB < (Disk used 573.20 GB X 3)
Top Processes by CPU: ℹ️
5% mds
3% mdworker
2% WindowServer
1% bzfilelist
0% ocspd
Top Processes by Memory: ℹ️
790 MB bztransmit
163 MB Mail
146 MB Safari
94 MB com.apple.WebKit.WebContent
86 MB Finder
Virtual Memory Information: ℹ️
564 MB Free RAM
2.42 GB Active RAM
4.46 GB Inactive RAM
1.14 GB Wired RAM
5.14 GB Page-ins
70 KB Page-outs
Diagnostics Information: ℹ️
Jan 12, 2015, 09:24:25 AM Self test - passed
Jan 11, 2015, 04:14:18 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-161418_[redact ed].crash
Jan 11, 2015, 03:46:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Notes_2015-01-11-154620_[redac ted].crash
Jan 11, 2015, 03:20:22 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-152022_[redact ed].crash
Jan 11, 2015, 03:16:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-151657_[redact ed].crash
Jan 11, 2015, 03:16:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-151652_[redact ed].crash
Jan 11, 2015, 03:16:21 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-151621_[redact ed].crash
Jan 11, 2015, 02:22:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-01-11- 142212_[redacted].crash
Jan 11, 2015, 02:22:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-01-11- 142211_[redacted].crash
Jan 11, 2015, 02:21:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-01-11- 142157_[redacted].crash
Jan 11, 2015, 10:05:56 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe Photoshop Elements Editor_2015-01-11-100556_[redacted].crash
Jan 11, 2015, 10:05:15 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe Photoshop Elements Editor_2015-01-11-100515_[redacted].crash
Jan 9, 2015, 08:58:35 PM /Library/Logs/DiagnosticReports/Adobe Photoshop Lightroom 5_2015-01-09-205835_[redacted].cpu_resource.diag [Details]
Jan 9, 2015, 11:10:09 AM /Library/Logs/DiagnosticReports/discoveryd_2015-01-09-111009_[redacted].crash
Dec 13, 2014, 08:33:38 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-13-203338_[redacted].panic [Details]
Dec 13, 2014, 07:51:49 PM /Library/Logs/DiagnosticReports/Kernel_2014-12-13-195149_[redacted].panic [Details]
(back to your original question)
Yes you can easily restore the previous OS X version:
No, I was just referring to the EHD's and the printer
See, far less RED Flags. You are making great progress!
iphonemichele wrote:
"unplug all attached peripherals" -- where you thinking that Tascam thing is attached? It hasn't been, for months.
All the more reason to remove the obsolete software installed for it, don't you think.
No because my husband and daughter DO use it for recording music, even if months may pass between sessions.
Also, I can't find the post where you asked me to check Shockwave to reply directly to it, but here are the results. I don't seem to have it, so that's good, right?
If they use it, and there are no updated software available, one solutions would be to put it in a virtual machine running OS X 10.8 later where they will be able to access and operate it.
To uninstall or delete it, does not make that permanent, but the purpose is to get your iMac stable so that you go about the right way to use updated or old Software and Hardware where applicable.
Can I go back to an older OS?
