Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can I go back to an older OS?

I upgraded to Yosemite in the early autumn. My 2011 iMac has always had a tendency to crash (programs or whole computer) but that increased after installing Yosemite. I never upgraded to Mavericks though. I think I was using Snow Leopard before.

iMac, iOS 7.0.4

Posted on Jan 9, 2015 6:21 PM

97 replies

Lexiepex

Level 6

14,102 points

Jan 13, 2015 2:23 AM in response to iphonemichele

Hallo michele,

Whether or not the WD sofware is up to date, it must not be installed. Because it interferes with the OSX way of addressing the disk.

Lex

Leopardus

Level 4

1,303 points

Jan 13, 2015 2:45 AM in response to Lexiepex

Thanks Lex!

In response to iphonemichele

Which brings me back to my original question, which no one has answered yet . . . do you think this crashing and corruption of Lightroom catalogs is more likely caused by the memory cards I added to my machine soon after I bought it or because of Yosemite?

None of the two, not the OS or the RAM. But software, definitely!

Now

After making sure that your data on the two drives are safe, ie BACKUP.

Disconnect the two external WD Drives.

There is a nice little utility app called AppCleaner which you can use to get rid of Tascam and Western Digital Utilities.

Ensure that you download it from a reputable source, no Torrent site or untrustworthy source.

Select the two offending Software packages, make sure nothing else is also selected by accident, and get rid of it.

Restart the machine.

Connect one of the Drives. If the software installs again. Follow the procedure again with the drive connected. Be sure that you have a backup.

Now the other Drive.

Afterwards we can run EtreCheck again, and see what the status is.

Jan 13, 2015 8:37 AM in response to Leopardus

I went to see if I could find this WD software in the apps folder. I clicked on the WD drive utilities, not noticing it is an app, thinking it was a folder, and go this (se screenshot). I canceled it out, but I thought it answered your question about whether I'd updated. (I had no idea. Unlike other software that informs me when updates are available, I didn't even know of the existence of this WD software on my computer!)

Now I googled AppCleaner. How do a know a source is reputable? What is a "torrent site"? Is this one good? http://www.freemacsoft.net/appcleaner/

Lexiepex

Level 6

14,102 points

Jan 13, 2015 8:45 AM in response to iphonemichele

Good: all 4 to uninstall.

The freemac site is the best to choose, others I do not trust at all.

Lex

Jan 13, 2015 8:48 AM in response to Lexiepex

Lex, I don't understand "Good: all 4 to uninstall."

I only know of WD utlitlities and Tascam to uninstall.

Lexiepex

Level 6

14,102 points

Jan 13, 2015 8:59 AM in response to iphonemichele

All 4 WD apps in the folder...

Of course and all other things we discussed.

Jan 13, 2015 8:59 AM in response to iphonemichele

I meant to also ask, should I delete the WD Security app as well as the WD Utilities app?

(Tascam has been deleted. This AppCleaner is great. It found two related files and deleted them too. I wonder how many orphaned files I have because I have deleted apps in the past by just trashing them.)

Jan 13, 2015 9:00 AM in response to Lexiepex

I only see two WD apps in my applications folder.

Jan 13, 2015 9:25 AM in response to Lexiepex

Lex wrote yesterday: (why can't I find a quote function?)

michele, all that is cripling your mac has been said in this thread already: but a lot of apps or remnants are still there.

I will list them again:

Akamai,

WD software,

Tascam,

ALL Safari extensions,

Director Shockwave,

Fuze and Fuze extension,

HP tocgenerator,

And last but not least:

in Finder click the GO menu, in there click GoToFolder, fill in (copy/paste): /private/etc/

in that folder you find an file called sysctl.conf delete that file (be careful in this etc folder).

After all that, restart, empty the trash, run a new etrecheck list so that we can check if all is gone completely.

-------------------------------------

So I have used AppCleaner to delete the WD Utilities app, the WD Security app, a couple other apps I noticed that I don't believe I need, and Akamai (I've wondered what Akamai is, does anyone know?). I do not see the Safari extensions, Director Shockwave, Fuze, or anything HP. AND I just followed Lex's directions to delete sysctl.conf (What is it?)

Would a new Etrecheck be useful at this point?

Jan 13, 2015 9:29 AM in response to iphonemichele

On a related note, maybe you can explain something that has baffled me for years about my Finder. As you can see, I have Applications in my Favorites in the sidebar and you can see lots of apps.

However, if click on my user "michelekendzie" the applications folder is empty. (It actually used to have Akamai in it, until I just deleted it a few minutes ago.) If I open this folder, it's empty.

What's going on?

Jan 13, 2015 9:43 AM in response to Leopardus

Oops, I didn't reconnect the EHD before I ran the Etrecheck. Well, here's the result without the EHD.

EtreCheck version: 2.1.5 (108)

Report generated January 13, 2015 at 12:37:26 PM EST

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Verified)

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

empty empty empty empty

BANK 1/DIMM1

empty empty empty empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 0:5:46

Disk Information: ℹ️

WDC WD1001FALS-403AA0 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (426.58 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.leapfrog.codeless.kext (2) [Support]

[not loaded] com.leapfrog.driver.LfConnectDriver (1.8.1 - SDK 10.7) [Support]

[not loaded] com.tascam.us200.driver (1.10.4 - SDK 10.7) [Support]

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Support]

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Support]

[not loaded] com.wdc.driver.USBHP (1.0.11) [Support]

[not loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Support]

/System/Library/Extensions/TASCAM_US200.kext/Contents/PlugIns

[not loaded] com.tascam.us200.driver_Tiger (1.10.4 - SDK 10.4) [Support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.hp.help.tocgenerator.plist [Support]

[invalid?] com.oracle.java.Java-Updater.plist [Support]

[invalid?] Info.plist [Support]

[invalid?] FuzeLaunchPlugin [Support]

[invalid?] InfoPlist.strings [Support]

[invalid?] MozilaFuzeExtension.html [Support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[running] com.backblaze.bzserv.plist [Support]

[invalid?] com.oracle.java.Helper-Tool.plist [Support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[invalid?] com.akamai.single-user-client.plist [Support]

[running] com.backblaze.bzbmenu.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

User Login Items: ℹ️

WDDriveUtilityHelper UNKNOWN (missing value)

Internet Plug-ins: ℹ️

DirectorShockwave: Version: 11.6.3r633 [Support]

Easy-WebPrint EX: Version: 1.1.0 [Support]

Default Browser: Version: 600 - SDK 10.10

FantashowPlugin: Version: FantashowPlugin 1.0.0.0 - SDK 10.7 [Support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

Flash Player: Version: 16.0.0.235 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.257

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0 - SDK 10.8

NPRoblox: Version: 1.0.2.12 - SDK 10.8 [Support]

EPPEX Plugin: Version: 3.0.5.0 [Support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

User internet Plug-ins: ℹ️

BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 [Support]

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]

WebEx64: Version: 1.0 - SDK 10.6 [Support]

Safari Extensions: ℹ️

feedly [Installed]

Add To Amazon Wish List [Installed]

Evernote Web Clipper [Installed]

Pinterest [Installed]

Add to Wunderlist [Installed]

delicious [Installed]

Add To Amazon Wish List [Installed]

Save to Pocket [Installed]

Audio Plug-ins: ℹ️

TASCAM_US200: Version: Unknown - SDK 10.7 [Support]

3rd Party Preference Panes: ℹ️

Akamai NetSession Preferences [Support]

Backblaze Backup [Support]

Flash Player [Support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 572.77 GB

Destinations:

Time Machine [Local]

Total size: 1.50 TB

Total number of backups: 2

Oldest backup: 2013-09-29 17:10:25 +0000

Last backup: 2013-10-06 01:50:28 +0000

Size of backup disk: Too small

Backup size 1.50 TB < (Disk used 572.77 GB X 3)

Top Processes by CPU: ℹ️

14% com.apple.WebKit.WebContent

11% Safari

10% WindowServer

4% mds

2% com.apple.WebKit.Networking

Top Processes by Memory: ℹ️

139 MB com.apple.WebKit.WebContent

137 MB Safari

94 MB ocspd

77 MB mds_stores

60 MB Dock

Virtual Memory Information: ℹ️

5.51 GB Free RAM

1.54 GB Active RAM

435 MB Inactive RAM

1.09 GB Wired RAM

1.02 GB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Jan 13, 2015, 12:32:21 PM Self test - passed

Jan 12, 2015, 07:05:52 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-190552_[redacted].crash

Jan 12, 2015, 07:05:19 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-190519_[redacted].crash

Jan 12, 2015, 07:04:48 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-190448_[redacted].crash

Jan 12, 2015, 07:04:18 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-190418_[redacted].crash

Jan 12, 2015, 07:03:44 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-190344_[redacted].crash

Jan 12, 2015, 07:03:13 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-190313_[redacted].crash

Jan 12, 2015, 07:02:41 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-190241_[redacted].crash

Jan 12, 2015, 07:02:10 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-190210_[redacted].crash

Jan 12, 2015, 07:01:39 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-190139_[redacted].crash

Jan 12, 2015, 07:01:07 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-190107_[redacted].crash

Jan 12, 2015, 07:00:36 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-190036_[redacted].crash

Jan 12, 2015, 07:00:05 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-190005_[redacted].crash

Jan 12, 2015, 06:59:34 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-185934_[redacted].crash

Jan 12, 2015, 06:59:02 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-185902_[redacted].crash

Jan 12, 2015, 06:58:29 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-185829_[redacted].crash

Jan 12, 2015, 06:57:59 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-185759_[redacted].crash

Jan 12, 2015, 06:57:28 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-185728_[redacted].crash

Jan 12, 2015, 06:56:55 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-185655_[redacted].crash

Jan 12, 2015, 06:56:23 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-185623_[redacted].crash

Jan 12, 2015, 06:55:52 PM /Library/Logs/DiagnosticReports/mdworker_2015-01-12-185552_[redacted].crash

Jan 11, 2015, 04:14:18 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-161418_[redact ed].crash

Jan 11, 2015, 03:46:20 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Notes_2015-01-11-154620_[redac ted].crash

Jan 11, 2015, 03:20:22 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-152022_[redact ed].crash

Jan 11, 2015, 03:16:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-151657_[redact ed].crash

Jan 11, 2015, 03:16:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-151652_[redact ed].crash

Jan 11, 2015, 03:16:21 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail_2015-01-11-151621_[redact ed].crash

Jan 11, 2015, 02:22:12 PM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-01-11- 142212_[redacted].crash

Jan 11, 2015, 02:22:11 PM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-01-11- 142211_[redacted].crash

Jan 11, 2015, 02:21:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-01-11- 142157_[redacted].crash

Jan 11, 2015, 10:05:56 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe Photoshop Elements Editor_2015-01-11-100556_[redacted].crash

Jan 11, 2015, 10:05:15 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe Photoshop Elements Editor_2015-01-11-100515_[redacted].crash

Csound1

Level 9

59,985 points

Jan 13, 2015 9:44 AM in response to iphonemichele

There are 2 applications folders, the one in your user account only has things that you deliberately installed there in it. And they are then only available to you. (Which if you are the only user is irrelevant)

And (judging by the report) nothing has been removed correctly. Akamai, Tascam, WD software et al are all still there (I assume that you did reboot before a new report)

Jan 13, 2015 10:06 AM in response to Csound1

Yes, I restarted the computer and emptied the trash before doing the EtreCheck. What else can I do?

Here's the test after I plugged the EHD back in and deleted the WD Security app with AppCleaner (I thought I already had the first time around, but found it there still).

EtreCheck version: 2.1.5 (108)

Report generated January 13, 2015 at 12:54:08 PM EST

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ️

iMac (27-inch, Mid 2011) (Verified)

iMac - model: iMac12,2

1 2.7 GHz Intel Core i5 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

empty empty empty empty

BANK 1/DIMM1

empty empty empty empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 2560 x 1440

System Software: ℹ️

OS X 10.10.1 (14B25) - Uptime: 0:22:27

Disk Information: ℹ️

WDC WD1001FALS-403AA0 disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (426.56 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Western Digital My Book 1148 3 TB

EFI (disk1s1) <not mounted> : 210 MB

My Book for Mac (disk1s2) /Volumes/My Book for Mac : 3.00 TB (981.59 GB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.leapfrog.codeless.kext (2) [Support]

[not loaded] com.leapfrog.driver.LfConnectDriver (1.8.1 - SDK 10.7) [Support]

[not loaded] com.tascam.us200.driver (1.10.4 - SDK 10.7) [Support]

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Support]

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Support]

[not loaded] com.wdc.driver.USBHP (1.0.11) [Support]

[loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Support]

/System/Library/Extensions/TASCAM_US200.kext/Contents/PlugIns

[not loaded] com.tascam.us200.driver_Tiger (1.10.4 - SDK 10.4) [Support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.hp.help.tocgenerator.plist [Support]

[invalid?] com.oracle.java.Java-Updater.plist [Support]

[invalid?] Info.plist [Support]

[invalid?] FuzeLaunchPlugin [Support]

[invalid?] InfoPlist.strings [Support]

[invalid?] MozilaFuzeExtension.html [Support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[running] com.backblaze.bzserv.plist [Support]

[invalid?] com.oracle.java.Helper-Tool.plist [Support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[invalid?] com.akamai.single-user-client.plist [Support]

[running] com.backblaze.bzbmenu.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

User Login Items: ℹ️

WDDriveUtilityHelper UNKNOWN (missing value)

Internet Plug-ins: ℹ️

DirectorShockwave: Version: 11.6.3r633 [Support]

Easy-WebPrint EX: Version: 1.1.0 [Support]

Default Browser: Version: 600 - SDK 10.10

FantashowPlugin: Version: FantashowPlugin 1.0.0.0 - SDK 10.7 [Support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]

Flash Player: Version: 16.0.0.235 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.257

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0 - SDK 10.8

NPRoblox: Version: 1.0.2.12 - SDK 10.8 [Support]

EPPEX Plugin: Version: 3.0.5.0 [Support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

User internet Plug-ins: ℹ️

BlueStacks Install Detector: Version: 0.3.6 - SDK 10.7 [Support]

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]

WebEx64: Version: 1.0 - SDK 10.6 [Support]

Safari Extensions: ℹ️

feedly [Installed]

Add To Amazon Wish List [Installed]

Evernote Web Clipper [Installed]

Pinterest [Installed]

Add to Wunderlist [Installed]

delicious [Installed]

Add To Amazon Wish List [Installed]

Save to Pocket [Installed]

Audio Plug-ins: ℹ️

TASCAM_US200: Version: Unknown - SDK 10.7 [Support]

3rd Party Preference Panes: ℹ️

Akamai NetSession Preferences [Support]

Backblaze Backup [Support]

Flash Player [Support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 572.79 GB

Destinations:

Time Machine [Local]

Total size: 1.50 TB

Total number of backups: 2

Oldest backup: 2013-09-29 17:10:25 +0000

Last backup: 2013-10-06 01:50:28 +0000

Size of backup disk: Too small

Backup size 1.50 TB < (Disk used 572.79 GB X 3)

Top Processes by CPU: ℹ️

8% com.apple.WebKit.Plugin.64

4% WindowServer

1% coreaudiod

1% bzfilelist

0% fontd

Top Processes by Memory: ℹ️

490 MB bztransmit

223 MB com.apple.WebKit.WebContent

155 MB Finder

146 MB Safari

112 MB com.apple.WebKit.Plugin.64

Virtual Memory Information: ℹ️

526 MB Free RAM

2.50 GB Active RAM

4.41 GB Inactive RAM

1.14 GB Wired RAM

5.59 GB Page-ins

233 KB Page-outs