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AMDeeb Author

Level 1

14 points

Calendar can’t delete the calendar “TimeProfile” from the Exchange server

Hello,

I opened Calendar today and saw a new calendar called TimeProfile added to my Exchange account. I went to Outlook Web App, couldn't see it there, same on iOS devices.

I deleted this calendar then got the following pop-up:

I selected Revert to Server, the calendar was back but kept getting this pop-up.

I disabled Calendar sync for this account, then enabled it back, kept getting this alert and the events aren't syncing for the other Exchange calendar (in this case, it is called Calendar).

I rebooted my Mac, it didn't help either.

Removing the Exchange account completely might help, but downloading all my emails will take a lot of time.

Anyone has a solution for this please?

Thank you.

N.B. I listed this post in MacBook Pro as I couldn't find a community for Yosemite.

MacBook Pro, OS X Yosemite (10.10.1), (9,2) 2.9GHz i7, 8GB, 480GB SSD

Posted on Jan 13, 2015 12:27 PM

Best reply

Linc Davis

Level 10

209,559 points

Posted on Jan 13, 2015 9:01 PM

Removing the Exchange account completely might help, but downloading all my emails will take a lot of time.

That's your best chance of solving the problem on your own. Anything else would probably involve the server administrator.

View in context

19 replies

AMDeeb Author

Level 1

14 points

Feb 5, 2015 1:24 AM in response to DBee_77

Here's a new update from Microsoft:

Current Status: Engineers are continuing to implement the fix and have deployed it in approximately 90% of capacity.

User Experience: Affected users are seeing an additional folder in their calendar, titled "TimeProfile", that cannot be deleted. The extra folder does not affect the user's primary calendar and can be ignored.

Customer Impact: Customer impact appears to be limited at this time. Initially impact appeared to affect both Outlook for Mac and the Apple Calendar. Additional investigation determined that the appearance of the errant folder is isolated to the Apple Calendar.

Incident Start Time: Thursday, January 15, 2015, at 12:00 AM UTC

Estimated Restoration Time: Thursday, February 5, 2015 at 6:00 PM UTC

Preliminary Root Cause: As part of our ongoing efforts to implement new feature improvements, an update was deployed to the calendar service; however, the update caused a hidden system folder to appear in the calendar for Exchange Web Services (EWS) clients.

Next Update by: Thursday, February 5, 2015 at 6:00 PM UTC

However, after the calendar disappeared from my account, a new folder called SmsAndChatsSync has been added to Mail!!

Now I have 3 folders (SmsAndChatsSync, RSS Feed, Working Set) that are completely useless out of all 7 folders that I have. (Notice that I have a dedicated folder for "Support", that tells a lot about how much I contact Microsoft for support).

R3011

Level 1

0 points

Feb 5, 2015 6:46 PM in response to AMDeeb

Hello! I had the same problem and after deleting and restoring the account TimeProfile disappeared. I could also retrieve all the invitations that I wasn't able to save in my calendar before. But I still can't send any invitation from my exchange account . This is the error message that I get all the time. Anyone having the same problem? Any solution? Thanks!

R3011

Level 1

0 points

Feb 5, 2015 7:11 PM in response to R3011

Me again 😢 Actually I have just realised that I can't even add any event to the calendar. Doesn't matter if it has invitees or not... Really bad not to be able to use calendar properly and affecting my work! Help!

Feb 23, 2015 5:46 PM in response to AMDeeb

So does anyone know where these folders came from and whether it is safe to try to delete them?

Infected Items
SmsAndChatsSync
Working Set

I too have Hosted Exchange from Microsoft and am using the Mail app on a couple of Macs to access my mailbox.

Calendar can’t delete the calendar “TimeProfile” from the Exchange server