Level 1

67 points

Missing iCloud documents

Several months ago I had an icon in my Finders Favorites, iCloud. That has changed to iCloud Drive. I had saved about 30 text files in iCloud. Now when I click on the iCloud Drive icon in finder I am asked to upgrade to iCloud Drive, and warned that doing so will delete any documents in iCloud. While talking to Apple Care I went from my iMac to my MacBook Air, opened Finder and found iCloud at the top of the Favorites column. I click on this icon and all my missing txt files appeared. I dragged one to my desktop. I planned to go back to my MBA in an hour or so and drag the remaining files to folder on my HD. After an hour or so the iCloud icon had disappeared in Finder on my MBS and had been replaced with in iCloud Drive icon. Both my Macs are running the latest version of Yosemite 10.10.1.

Where are my files stored in iCloud??

iMac with Retina 5K display, OS X Yosemite (10.10.1), MacBook Air, Apple TV v2

Posted on Jan 17, 2015 12:47 PM

24 replies

lindros2

Level 2

212 points

Jan 19, 2015 7:39 AM in response to Winston Churchill

Winston - Learn about the term "root cause analysis". Etiology, if you're a word smith.

There are issues with iCloud > iCloud Drive. Whilst the output/issues might differ (missing files vs. locked files), the root cause is a flaw in migration.

I'm happy that my recommendation caused you to respond twice to not help the OP.

I'd be interested to see if your FAQ posting helped recover files. If not, you've done nothing.

Jan 19, 2015 7:45 AM in response to lindros2

the root cause is a flaw in migration.

Notwithstanding this misinformation, it is quite irrelevant since there has been no migration in this case, your intervention in this thread serves no purpose other than to confuse. It's not my thread, but if it was I'd ask you to leave.

lindros2

Level 2

212 points

Jan 19, 2015 7:46 AM in response to Winston Churchill

HOW IS THERE NO MIGRATION? Read the original post:

"Several months ago I had an icon in my Finders Favorites, iCloud. That has changed to iCloud Drive."

Jan 19, 2015 7:49 AM in response to lindros2

Read the whole thread, don't expect me to do your research for you.

jimhaynes Author

Level 1

67 points

Jan 19, 2015 8:18 AM in response to Winston Churchill

All,

I started this thread. Please refrain form flaming posts. Constructive comments are welcome. I have my 3rd call with Apple senior support later today. If that results in a solution, I will report here.

Thanks to all who have tried to be helpful.

jimhaynes Author

Level 1

67 points

Jan 19, 2015 1:12 PM in response to jimhaynes

All,

After speaking again with an Apple Care senior advisor, I resolved the issue and now have all my missing text files created with Text Edit that I saved in iCloud. The solution was as follows.

(First understand that I am running Yosemite and iOS 8 on all my devices.)

I upgraded to iCloud Drive.
A new icon iCloud Drive appeared in the Favorites section of Finder.
After 5 or 10 minutes a new folder, Text Edit, appeared containing all my missing text files.

(Note: None of these text files can be found by going to iCloud->iCloud Drive with a browser. Apparently there is no web based version of Text Edit, thus you must open text files with Text Edit on your Mac, or going to the TextEdit folder in Finder under iCloud Drive.)

Jan 19, 2015 1:23 PM in response to jimhaynes

After 5 or 10 minutes a new folder, Text Edit, appeared containing all my missing text files

That would suggest the files were there all the time and could have been accessed using ⌘O from the text edit app (as they still can)

(Note: None of these text files can be found by going to iCloud->iCloud Drive with a browser. Apparently there is no web based version of Text Edit,

That's not correct. There isn't a web based version of the text edit application, but you can access the text edit folder from iCloud Drive at iCloud.com.

jimhaynes Author

Level 1

67 points

Jan 19, 2015 1:39 PM in response to Winston Churchill

Sir Churchill,

I tried many times for many days when my text files were missing to open from TextEdit (CMD+O). Nothing was found. Now it defaults to the TextEdit folder.

You are correct about the Text Edit folder in iCloud. It now appears there for me. Apparently it took sometime, maybe an hour, to download from iCloud to iCloud Drive once I installed iCloud Drive.

Jan 19, 2015 1:44 PM in response to jimhaynes

I guess it really doesn't matter now, but if you have the documents now, they really couldn't have been deleted at any point could they.

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Missing iCloud documents