iPad: Facetime not ringing under iOS8 if screen is locked

Hello community,

Facetime does not ring in our iPad since we have updated to iOS8. Facetime is still working though, but only if the iPad is active (screen on) it will ring. Otherwise (if screen has been locked for more than 2 minutes), the iPad does not ring or give any notification about an incoming call.

In my familiy, we have 3 different iPad (2x iPad Air + 1x iPad Mini) that we are using at different locations and in all three devices we have observed the same facts:

• if iPad is active (being used), Facetime incoming calls are properly notified and iPad rings: no problem.
• if iPad is locked (screen has been blocked for more than 2 minutes), iPad does not ring neither displays any incoming call notification. If unlocked later on, FaceTime won't show any missed call at all.
• if iPad is locked but charging (plugged), then Facetime incoming calls are notified and iPad rings: no problem.

All this is happening in each of our three devices just after we have updated them to the newest firmware (iOS8, now at iOS 8.1.2). After asking around, other iPad users have been experiencing the same issues.

I find it very surprising, not to find any similar issues in these community forums. So far, most FaceTime related problems were solved by either:

• Checking date/time settings
• checking volume settings
• checking "no disturb" mode is off
• checking Facetime Notifications are allowed.

I have tried all possibilities and I can almost certainly say that nothing in my settings is wrong. So far I can observe, it is an issue related to any iPad with the newest firmware and it has apparently to do with the management of incoming Facetime notifications while the screen is locked.

Any help or advice to solve this matter will be kindly appreciated!

Kind Regards

carcose