iPad: Facetime not ringing under iOS8 if screen is locked

I think I found the answer. My wife and I had the same problem. The problem is that even though Do Not Disturb isn't turned on for everything else, it is turned on for FaceTime (only)—at least that is the default setting on both of our iPads. 😠

Solution:

1. Settings>DoNotDisturb>AllowCallsFrom. Its default setting is “No One.” Change it to “Everyone.” (Or make a custom setting.)

2. Settings >Sounds>RingersAndAlerts. Yours may be set to zero. Slide the button to the middle, or to whatever is a comfortable volume.

After we made those changes, it will now ring when called, even if in sleep mode. 😁

Hope this fixes it for you as well.

found an elegantly simple reason for the problem elsewhere in this forum- FINALLY! The switch on the side of my ipad was set for use as a mute switch in the settings, AND it was turned to MUTE. Can't believe didn't realize this (but other sounds were generally working so didn't think of it)! Hope this helps someone else. Saved me a trip to the Genius Bar!

My FaceTime doesn't ring

I Have the same problem, because in the section Do not disturb I have only two option for silence, that is always or only when iPad is locked and of course if the cover is down the iPad is locked, can't see that there is any solution except for Apple to modify the settings. Any help gratefully received.

HHave you solved the problem, because I have an ipad2 air with the same problem, I have children in Belgium, England and Norway and I live in France FaceTime is important to me and they complain that they have rang and the iPad hasn't made any noise as it was closed. Any help gratefully received.

See my response above - the side switch on my ipad was set for Mute in the Settings (as opposed to Lock Rotation) and the switch itself was set to mute! Another suggested fix has been to be sure your "Do Not Disturb" setting is not turned on. This has nothing to do with the "Silence - Always or Only While Locked" setting; Be sure the Manual & Scheduled buttons are also off; and, in your control panel, check & see that the "moon" is not highlighted. See also CrPa's response above about checking your settings under Settings / Facetime

Wow I can't believe it was this simple. You have ended the hours of wasted time I have been trying to sort this problem out. Thank You!!

So glad that helped you! I know I felt the same way when I found that answer!

Thanks for your post it was the last piece of the puzzle! ipad now rings 🙂. Thank you!!

This has helped me with the same problem with Talkatone app. I went to ipad settings for Do Not Disturb and unclicked the first entry "manual". Now that is not enabled everything is okay. One would think that alternative to manual is automatic vs. nothing in this case.

I had the same issue. (IPAD not ringing with an incoming Facetime call). My issue was solved by going to Settings > Sounds. I turned up the volume on Ringer and alerts. That did the trick!

My DND got messed up during an int'l trip and I hadn't realized it was basically on all day, except for 3 hours. Couldn 't figure out why my phone would ring at rare occassions and not other ones. 🙂

Had same problem. Solved it. 1) make sure button above the volume one on side is in up position. 2) Reboot your iPad. 3) Then make sure volume is up. That should take care of it. Good luck.

I had exactly the same problem with my iPad Air 2. After reading these posts, I tried all the suggestions but nothing worked But I rechecked all sound settings and found that the ringer & alerts volume had been turned all the way down (not by me). I reset to a middle level and now FaceTime rings again. Go to Settings - Sounds and move the Ringer & Alerts slide bar back to normal level. Hope this helps.

Merci, Francois, this helped me. Very frustrating that it was something so simple yet so invisible - once it is turned on, there is no visual reminder on the screen, in the menu. Sigh.

Thanks again

Frank

I have had the same problem and have spent hours reading forums trying to fix the problem. I have now solved the problem on my iPad 3. Just above the volume button is a small switch. This switch is like an on/off switch that controls either "Lock Rotation" or "Mute". Under the Settings > General Tab you will find "USE SIDE SWITCH TO: Lock Rotation or Mute. Which either you choose you then turn "Lock Rotation or Mute" on or off with the SIDE SWITCH. So if you check "Mute" and have the switch in the down position your iPad will be muted. Move it to the up position and Mute is off. Or if you have Lock Rotation checked and you have the switch in the down position the iPad's rotation will be locked and if the switch is in the up position your iPad will rotate. Hours and hours of trying to solve the problem for a little unknown switch.😠