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Level 1

5 points

White screen with a crossed out circle which flickers to the Apple logo sometimes, but won't open. What can I do to open it?

Help!! I'm in Belize (not a good place to be with an Apple, as international as you may claim to be!) and my computer decided to "quit" thusly:

White screen with a crossed out circle which flickers to the Apple logo sometimes, but won't open. What can I do to open it? (I do have my recently backed up data with me, but no loading discs for my computer.

Hoping there is a solution,

Diana

MacBook Pro (13-inch Mid 2012)

Posted on Jan 20, 2015 6:53 AM

54 replies

Drew Reece

Level 6

10,666 points

Jan 24, 2015 7:34 AM in response to harknbehold

Disk Utility.

Select the disk,

Try erasing it.

Then quit Disk Utility again & try reinstalling again.

We have covered this earlier.

Please take time to read what I posted.

We are in different timezones & I have other things to do, I may not be able to reply immediately, sorry.

harknbehold Author

Level 1

5 points

Jan 24, 2015 3:27 PM in response to Drew Reece

reply to your last sentence:

I don't expect you to. I haven't expected you to. Sorry if you hear a big alarm when someone replies to you. Turn the sound off when it is after hours!

I'm sure you are very busy with all sorts of stuff including a few more idiots like me.

What time zone are you in, out of curiosity? ( I am in central.)

I 'm a dumbie with computers. That's obvious.

Apples are so user friendly, until they break down and one is not in some BIG North American city.

I sincerely do not want to be without my MacBook Pro for four months. BTL is not the most reliable of internet providers. Until about 4 hr from now I am not going to do any more that might require a long download time (if there is any hope of that).

Thank you VERY much for your help so far. I hope you will continue with my case.

Drew Reece

Level 6

10,666 points

Jan 24, 2015 5:07 PM in response to harknbehold

It'a past midnight here so if you want to say how far you have got we may move along, but I can't help if you don't say what is wrong?

Did Disk Utility erase it ?

Did you make it to the installer?

The download won't begin until you confirm the installation is ok.

harknbehold Author

Level 1

5 points

Jan 24, 2015 9:15 PM in response to Drew Reece

Seven hours later than me?

Hope you don't reply to your morning!

erase gets me this

harknbehold Author

Level 1

5 points

Jan 24, 2015 9:17 PM in response to harknbehold

Restore gets me this:

Drew Reece

Level 6

10,666 points

Jan 25, 2015 8:59 AM in response to harknbehold

You need to be working on Macintosh HD - that is your internal disk.

The second item from top that is indented in the sidebar is the one you need to erase.

If this fails let me know - it is using CoreStorage which can cause trouble.

harknbehold Author

Level 1

5 points

Jan 25, 2015 11:35 AM in response to Drew Reece

as in: highlight "macintosh HD" , then erase. So it went from this, to

This: (should I: "erase free space", choose some " security options" "erase" again or what?

Drew Reece

Level 6

10,666 points

Jan 25, 2015 11:42 AM in response to harknbehold

In the second image click erase. In that image you are working with 'Macintosh HD' in the sidebar.

That will remove the data on the internal disk & try to create a new filesystem.

harknbehold Author

Level 1

5 points

Jan 25, 2015 11:48 AM in response to harknbehold

erased it and now something written on lower part of screen

Drew Reece

Level 6

10,666 points

Jan 25, 2015 11:58 AM in response to harknbehold

Lets try installing again.

Quit from the top menu.

Select Reinstall OS X in the list that appears.

Start the installer & select the newly formatted disk.

harknbehold Author

Level 1

5 points

Jan 25, 2015 12:09 PM in response to harknbehold

oh, oh -

you mean

1) go to "disk utility" on the top bar, and click on "quit disk utility"

2) click on the red dot on the top left corner of the Macintosh hd window?

Drew Reece

Level 6

10,666 points

Jan 25, 2015 12:11 PM in response to harknbehold

It really doesn't matter. We just need to get out of the Application.

harknbehold Author

Level 1

5 points

Jan 25, 2015 12:31 PM in response to harknbehold

Underway 🙂 and hopeful

Drew Reece

Level 6

10,666 points

Jan 25, 2015 12:45 PM in response to harknbehold

See you in about 2,226 hours 🙂

That figure should drop, but if it doesn't alter we may have to reboot & start over, sometimes recovery mode will drop the internet connection, meaning the download fails. Give it about an hour or so to change.

As the installer progresses you should eventually get to a prompt to migrate data from another Mac or from a backup.

This is when you plugin the backup disk & try selecting that disk.

If the backup disk is not offered as an option you will have to skip it & use LaCie's own tools later.

In that case you have to make your user account when the Mac reboots, then get LaCie's software to move the data back.

…my fingers are crossed.

harknbehold Author

Level 1

5 points

Jan 25, 2015 1:05 PM in response to harknbehold

See you in about 2,226 hours

As the installer progresses you should eventually get to a prompt to migrate data from another Mac or from a backup.

This is when you plugin the backup disk & try selecting that disk.

If the backup disk is not offered as an option you will have to skip it & use LaCie's own tools later.

In that case you have to make your user account when the Mac reboots, then get LaCie's software to move the data back.

…my fingers are crossed.

It's down to about 78 hr (my fingers too)

White screen with a crossed out circle which flickers to the Apple logo sometimes, but won't open. What can I do to open it?