iPOD Touch 2nd Generation A1288 will not Restore/Reset

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Level 1

8 points

iPOD Touch 2nd Generation A1288 will not Restore/Reset

I have an iPOD Touch 2nd Generation A1288 that has gone into disabled mode. The Apple instructions for putting my device into recovery mode are not working and I have a new computer that has never connected/synced with this iPOD before :-( . iTunes just keeps telling me it can't connect to the ipod because I need to type my password into my ipod. IPOD screen still just says disabled. I have tried to get it into restore mode so many times that the "power off slider" won't appear on screen anymore when I hold down the sleep/wake button. The screen just goes black. When I press the home button the disabled screen pops up again. Do I need to take my iPOD to an apple store? The iPOD is named with my name and I have my ID to show the iPOD is mine so will they help me at the store? I have been researching for hours it seems and I just can't find further help on restoration/reset. Side note: was my daughters old iPOD and she does not remember what the password is. Ugh... teenagers! thanks ahead of time.

iPod touch, OS X Mountain Lion (10.8.5), A1228 8GB

Posted on Jan 21, 2015 6:29 PM

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Answer 1

Top-ranking reply

lllaass

Level 10

210,453 points

Jan 22, 2015 1:59 AM in response to Crissyrae81

No reason for an Apple store visit. It not an ID problem at all

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

iOS: Forgot passcode or device disabled

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

iOS: Back up and restore your iOS device with iCloud or iTunes

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store

If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

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Answer 2

Crissyrae81 Author

Level 1

8 points

Jan 23, 2015 6:20 AM in response to Crissyrae81

Thank you for your responses. However, i still can not get the ipod to turn off. It was turning off on day one of disabled mode when i held down the sleep/wake button, the power off slider popped up. Now it wont pop up. I guess i can wait for batter to die but its on full charge right now. Sigh...

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Answer 3

Crissyrae81 Author

Level 1

8 points

Jan 23, 2015 7:36 AM in response to Crissyrae81

Thank you for your help. The iPod suddenly decided to show the power off slider so I followed the directions for the DFU mode reset and still no luck. I will call apple support and see what my options are from here. Thank you all!

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