iTunes problem on Windows 10

"iTunes not recognizing iPhone, iPad, or iPod in Windows 10" is the biggest problem for all those users who are using Windows 10 operating system. If you are also one of those users who have recently upgraded to Microsoft Windows 10 operating system and found that iTunes no longer detected your iPod Touch, iPad or iPhone, you may feel very frustrated.Here's what to do in order to fix iTunes not recognizing iPhone in Windows 10 issue:

• Make sure you have installed the latest version of iTunes on your computer.
• Open Control Panel and select Hardware and Sound → Devices and Printers option
• Your iPhone, iPod or iPad will be available under the Unspecified section. Right–click on your iPhone icon and then select Properties option.
• Go to Hardware tab and select your iPhone from the Device Functions section and then click on Properties.
• Now, go to the General tab and then click on Change settings. After that open the “Driver” tab and then select “Update Driver…” option.
• Select the second option “Browse my computer for driver software” when you are asked how you want to search for driver software.
• After that you have to navigate to the following folder:
• C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers folder
• And if you’re on Windows 10 x64 then navigate to following folder:
• C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
• Finally, click on Next button and then Close button to close the Update Driver Software wizard. That’s it!

Follow this guide to see the complete steps and screenshots:

http://www.zerodollartips.com/fix-itunes-not-recognizing-iphone-windows-10/

Thank you for this solution! This afternoon I had a 45 minutes conversation on the phone with an Apple support person, who couldn't help me. Now I solved my problem in 2 minutes!!

Thanks for this tad bit of info as it was very helpful in situation.

This helped me! although I still couldn't find the common files thing so I just typed the entire thing in and it seemed to work!i copied and pasted the navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and did it that way as I couldn't find it but doing this worked!

The solution by manually installing the drivers provided by Apple (found un Common Files under Program Files) is the only quick and easy that i've found:

Thanks to Cynan !!! (please take the time to read before asking for help).

https://youtu.be/vkG9NfKR1DA

I am having the same issue with Windows 10 AND iTunes not recognizing my devices. For information, I am running:

WINDOWS HOME 10, version 1511, 10586.318

iTunes version: 12.3.3.17

My devices include an iPad and an iPhone 6.

When attempting to manually install the driver, Windows tells me it encounters an error. When it goes through the USB device not recognized fix, it tells me there is "This device cannot start. (Code 10)" and "A device which does not exist was specified."

I had earlier installed the iTunes drivers for older video cards thinking that might help - no luck.

Any advice would be appreciated.

If your iOS device isn't showing in iTunes try the following:

1. Open Control Panel > Device Manager
2. Plug in your device
3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
   It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
   
4. Right-click and select Update Driver Software...
5. Click Browse my computer for driver software
6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
   C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
7. Click Let me pick from a list of device drivers on my computer
8. Click Apple Mobile Device USB Driver
9. Click Next, then Close and exit Device Manager

For step 3 above, open the device manager. Expand any of these sections that are listed.

• Universal Serial Bus Controllers
• Imaging Devices
• Portable Devices
• Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

Or try If iTunes doesn‘t recognize your iPhone, iPad, or iPod - Apple Support

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35, for example, then you'll also need to roll back the database in the way described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

tt2

I had the same problem with iTunes not recognizing my iPhone 6s (and I have Windows 10). Most of the advice I found online and from Apple Support did not work, but this worked for me: https://www.youtube.com/watch?v=vkG9NfKR1DA

Yes.. It worked.. Thank so much

THANK YOU!! I spent hours trying to figure out how to fix this issue. I appreciate your knowledge and willingness to share!

Thank you! This worked for Ipad and iPhone!

thanks that did the trick!! 🙂

Many thanks Shlomi!!