Apple Software Update for Windows crashes or returns incorrect/incompatible updates

I have recently noticed erratic behavior of the Software Update program on my Windows Vista x64 machine. When SU was initiated automatically on its weekly schedule, it crashed without finishing its analysis. After manually opening the program, Software Update either crashes without returning any updates or returns a variable number of "updates" and "new software" some of which is already installed, also including some OS X programs and security patches. I have attempted a full uninstall and reinstall of iTunes and related software and this did not resolve the SU issue. Do any other users report similar behavior?

Apple Software Update-OTHER, Windows Vista

Posted on Jan 25, 2015 8:44 PM

Top-ranking reply

turingtest2

Level 10

278,061 points

Posted on Feb 3, 2015 4:48 PM

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)

tt2

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19 replies

dret58 Author

Level 1

18 points

Jan 27, 2015 10:34 AM in response to Brett L

Unfortunately I have already tried a repair install as well and that has not solved the problem.

Andre

dret58 Author

Level 1

18 points

Jan 28, 2015 2:47 PM in response to dret58

I have also confirmed that the OLEAUT32.dll is in the correct location and properly registered.

Mar 8, 2015 6:12 AM in response to dret58

Do you have QuickTime installed? I do not. With iTunes 12.1.1 installed, running ASU manually only offers me QuickTime 7.7.6.

dret58 Author

Level 1

18 points

Mar 8, 2015 10:54 AM in response to Johnny DEP

I have Quicktime 7.7.6 installed and iTunes 12.1.0.71 currently. ASU offers a variety bag of entirely non-pertinent updates. My case my be quite specific, who knows?

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Apple Software Update for Windows crashes or returns incorrect/incompatible updates