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dret58 Author

Level 1

11 points

Apple Software Update for Windows crashes or returns incorrect/incompatible updates

I have recently noticed erratic behavior of the Software Update program on my Windows Vista x64 machine. When SU was initiated automatically on its weekly schedule, it crashed without finishing its analysis. After manually opening the program, Software Update either crashes without returning any updates or returns a variable number of "updates" and "new software" some of which is already installed, also including some OS X programs and security patches. I have attempted a full uninstall and reinstall of iTunes and related software and this did not resolve the SU issue. Do any other users report similar behavior?

Apple Software Update-OTHER, Windows Vista

Posted on Jan 25, 2015 8:44 PM

19 replies

Mar 8, 2015 6:12 AM in response to dret58

Do you have QuickTime installed? I do not. With iTunes 12.1.1 installed, running ASU manually only offers me QuickTime 7.7.6.

dret58 Author

Level 1

11 points

Mar 8, 2015 10:54 AM in response to Johnny DEP

I have Quicktime 7.7.6 installed and iTunes 12.1.0.71 currently. ASU offers a variety bag of entirely non-pertinent updates. My case my be quite specific, who knows?

Mar 8, 2015 5:08 PM in response to dret58

You mean you haven't heard that iTunes 12.1.0 64-bit was a major disaster for Apple? You might want to check for the audio problems described in this thread (among others): Choppy audio music playback after Itunes 12.1 update on Windows 8.1. 12.1.1 is a bug-fix version released specifically for Windows, i.e. there is no 12.1.1 for Mac. Actually my preferred solution to the BEX issue is to run 11.1.5, which I was running as recently as yesterday. Like you, I have no iOS 8 device that would require me to run 11.4 or later. (If those Apple devices are so great, why do you need a PC to support them?) But if you're the kind of guy who wants to run only the most up-to-date crashware, then by all means you should install 12.1.1.

Apr 11, 2015 7:54 PM in response to dret58

This thread might be related: Apple software updater incorrect version check, 12.1.1.4

iTunes 12.1.2 is now available.

Apple Software Update for Windows crashes or returns incorrect/incompatible updates