iCloud Storage - deleted email but still having issues

Hello jenrm23,

Thanks for using Apple Support Communities.

If your iCloud storage is full due to email usage, and trashing the items has not helped clear the space, please follow the directions below to clear that data from the iCloud server.

Mail

You can free up iCloud storage space by deleting email messages from your iCloud email account. You can also move email messages from your iOS device to your Mac or PC, where they no longer count against your iCloud storage.

Use the steps below to delete messages from your account. Remember that messages with large attachments take up more space than simple text emails.

iOS

If your iOS device is configured to access iCloud email, you can delete messages from any mailbox, then empty the Trash to free up space:

1. Swipe left across any message to delete it.
2. Tap your Trash folder.
3. Delete messages one at a time or delete all of them by tapping Edit, then tapping Delete All.

OS X or Windows

If you're using iCloud Mail with a desktop email app, such as OS X Mail or Microsoft Outlook, use these steps:

• OS X Mail: Delete the messages that you no longer want, then choose Mailbox > Erase Deleted Items and select your iCloud email account from the menu.
• Microsoft Outlook 2007 (Windows): Delete the messages that you no longer want, then choose Edit > Purge and select your iCloud account from the menu.
• Microsoft Outlook 2010 and Outlook 2013 (Windows): Delete the messages that you no longer want. Outlook will permanently delete your messages the next time you close and restart the app.

iCloud.com

1. From your computer, sign in to iCloud.com.
2. Click Mail.
3. Delete the messages that you no longer want, then click the gear icon and select Empty Trash.

Manage your iCloud storage - Apple Support

Take care,

Alex H.