Following the update to 12.1.0.71 I can no longer add movies or tv shows

Likewise I fully agree, it should just work. Sadly I think things are a little more complicated, but Apple could do better on making the installation more robust. It would be nice if it could fail gracefully and even suggest an automatic repair or roll back if it detects a problem.

tt2

try going into the movies on Itunes and if they are there u need to change them from movies to music videos

Also check the format in which they are in, If its not mp4 format they will not load

The format is not the issue as they have worked for years previous to this mistake of an update, and they work fine on another PC.

All these problems started with a happily functioning system with no issues, until the last update, which managed to totally screw it all up.

I think Apple need to implement a DEV & UAT environment, rather than using us as GuineaPigs.....

Thanks Guys! This fixed me up.

I uninstalled

- All Apple Packages

- Bonjour

- iTunes

- Quick Time packages

Deleted the Apple, iTunes, & Quick Times folders:

- c:\Program Files

- c:\Program Files (x86)

- C:\Program Data

- C:\Users\%profile%\AppData\Local

- C:\Users\%profile%\AppData\LocalLow

- C:\Users\%profile%\AppData\Roaming

Rebooted

Installed the older version of iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe

Installed the newest QuickTime 7.7.6

and Bingo!

Thanks Again!

I have this issue as well but I have a MAC not Windows... Will I still be able to uninstall iTunes?

I don't have access to a Mac right now, but I believe the repair steps are somewhat different. I'd start here:

Troubleshooting iTunes installation on Mac OS X

tt2

I am having the same issue. I have followed all of the "fixes" and nothing is working!

Sorry 1 correction on my earlier post. Install iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16) NOT 12.1.0.71!

Thanks Guys! This fixed me up.

I uninstalled

- All Apple Packages

- Bonjour

- iTunes

- Quick Time packages

Deleted the Apple, iTunes, & Quick Times folders:

- c:\Program Files

- c:\Program Files (x86)

- C:\Program Data

- C:\Users\%profile%\AppData\Local

- C:\Users\%profile%\AppData\LocalLow

- C:\Users\%profile%\AppData\Roaming

Rebooted

Sorry 1 correction on my earlier post. Install iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16) NOT 12.1.0.71!

Installed the newest QuickTime 7.7.6

and Bingo! Hopefully the next iTunes release addresses the issue moving forward.

Thanks Again!

Hey Guys,

So I think I got it. Don't know why it works, but it did.

1. Select the movie file you want to add the album artwork to and another movie file that will let you add album artwork (A movie you already had in your movie library and when checked it's "Get Info" individually, the album artwork button under the "Album Artwork" tab is enabled) at the same time (Using the CTRL key).
2. Right click either one and select "Get Info" (At this point you may get a warning box about editing two items at once depending on your iTunes notification windows preferences, maybe not, but just click OK).
3. Click on the "Get Info" tab and then click on the "Add Album Artwork" button on the bottom left of the "Get Info" screen to navigate to the windows explorer/finder window.
4. Select the image you want for the Movie that you couldn't get and add it.
5. At this point both movies will have the same artwork, so unselect the two by clicking off somewhere in dead space and then left click once on the second movie whose album artwork you changed to get this to work.
6. Right click and select "Get Info" and navigate to the "Album Artwork" tab and click the "Add Album Artwork" button to add the original image you had for that movie before the fix.

NOTE: Make sure you have the original picture stored on your HD before you apply this fix so you don't loose the image and have to go all Google images over everything, annoying.

Let me know if this works, seems simple, but it worked for me when nothing else would, not permissions, versions of iTunes installed, and I didn't have to purchase/download any third party apps.

Step 3:

Click on the "Album Artwork" tab, not the "Get Info" tab, sorry.

Sorry guys wrong discussion. People were having trouble adding album artwork to recently imported files.

same problem I have!